Auto Renewals and Add ons. Auto renew does not include add-ons upon renewal

Tracey Carrier

We instituted auto renewals and digital cards last summer. But we have quite a few members who do not have smart phones or just like the traditional cards. Our members have a choice to select one or the other. We have it set up this way so individuals can sign up online and select auto renew and digital card.

What we have discovered is that these two things do not play well together. When the auto renewal is processed, it doesn't bring the add on (digital card) along. Is anyone else frustrated by this process, or do you have a different process to address this issue? I would love to know if you have a solution to this problem.