The most recent content from our members.
My deputy director has given the directive to increase auto renewing members. She had heard from some source that the industry standard for automatic renewal adoption should be 80% (we are currently at 8%). We may have convinced her that we cannot force people into automatic renewals with only and opt out option, but she…
Hi everyone, I've been working to set up membership forms for our new membership programme, using Raiser's Edge Online Express. The forms are pretty clunky, although I hear they are looking to update these and migrate them onto NXT in the near future. One thing I've noticed is there's no option to ask members if they are…
I'm wondering if anyone uses Membership to track Legacy/Planned Giving program? Currently, donors who have included us in their will, we code with an attribute as part of our "society" but wondering if it could more easily be managed in Membership? Or is it better to just keep as an attribute. Thanks!
Hello - We just started using RE NXT and have set up a webform to accept online donations. We would like to use the NXT webforms for online memberships as well but are running into some issues. We wanted to see if anyone else in this group has had the same issue and how/if they solved it. As background, we have five lower…
Hello, I am new to the membership side of Altru and am curious what standard reports others use to monitor your program. We are currently set up to easily monitor monthly sales/renewals, soon-to-expire members, and recently lapsed members. Are there other built-in reports in Altru or custom queries that you've found…
Our institution is starting the process of launching a digital membership card program, and we're running into some issues. A constituent's Membership ID and Lookup ID don't match, but that makes sense since not every constituent becomes a member (therefore the numbers won't be in the same order). However, we find that…
Hello! We are looking to implement digital membership cards. If your institutional uses digital membership cards, what company do you use? Are you happy with them? What are your pain points? If you have experience with several companies, a recommendation would be great! Thank you, Laura Taylor Database and Development…
We are struggling with Xtrulink not sending the install email when a member renews after several years of not having a membership. Members who received an original install email back when we implemented it in Feb 2023 do not get a new install email when they renew even if they haven't had a membership / digital card since…
Our institution will look up Memberships with a first and last name. We will try to get the name as it is spelled on their Photo ID, but if they purchase a Membership online they may enter in a nickname or their middle name (ie. they put their name as "Mike", but their ID says “Michael”). Most of the time this is a…
I am trying to ascertain how many of our memberships from last year were from lapsed members - is there a way to separate those numbers out?
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