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I'm new to Raiser's Edge. I've just set up an account to get access to training but am receiving the message: This page requires additional permissions

Jeffrey Luber

I've just set up an account to get access to training but am receiving the message: This page requires additional permissions. What permissions does the software require?

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Comments

Joanne Felci

@Jeffrey Luber - could you post a link to the page you are getting that message on? Are you in Blackbaud University or trying to log into NXT?

Jeannie Goings

If you are using NXT you may need to download the Citrix app.

Jeffrey Luber

I'm not using neither as of yet. I'm even getting the message when I click on Chat Now in Customer Support. Link:

Larry Wheeler

@Jeffrey Luber did you get access? If not, you need to speak with your RE Admin. You may be blocked because your account is not yet tied to your organization.