Mastercard has advised organizations that accept recurring gifts must now provide additional details to help their donors cancel those recurring gifts if they choose. The new requirements have been implemented to help merchants reduce potential chargebacks and provide a more positive experience for card holders.
Customers that process payments through Blackbaud Merchant Services with recurring payment method of credit card that include Mastercard transactions, will need to provide the following (where available) to their constituents in order to comply with the new recurring billing requirements:
- Edit any receipts to donors or constituents to include verbiage on how to cancel recurring payments including a phone number or instructions (i.e. For more information on your recurring payment, including how to cancel, click here.)
- A location on the organization's website must explain what a donor or constituent has to do to cancel a recurring or sustaining gift (i.e. call a number, fill out an electronic form, etc.)
Join live session or watch recording
Session Slides: Be Mastercard Compliant with Luminate Onlinev2.pdf
Post-transaction sample text: Sample Autoresponder Post-Transaction Text.docx
Blackbaud Mastercard Changes Hub
Mastercard Resources in Luminate Online How-To Documentation
Knowledgebase Article
