Good morning everyone! For the last few months, I have been experiencing an extremely frustrating problem. About half the time I try to run a report and preview the results before printing, the entire system freezes. I then fall into a loop of disconnecting and re-connecting. I've let it go for a few hours while working on something not in RE to see if it's just a lag, but it never actually loads the report. Instead, I have to open the Citrix connection center, and disconnect the session.
The weirder part is that most times when I reopen the database view, the report will give me an error that says “The header and footer are too big for the page”. But, it doesn't do that every time. Sometimes I reopen RE and it previews the report without any issues at all, even if I don't change the header/footer size. Most, if not all, of the reports I run were made by the person who held my position before me, so I have done nothing to change the header/footer content except to update the year.
Has anyone else had this problem? Does anyone have any suggestions? As you can imagine, this has made running donor statement reports an absolute nightmare and I'm at my wit's end trying to work around it.
