Virtual Terminal Transactions that are not coming into Raisers Edge

Maureen Wheeler

Is there something that can be used other than virtual terminal to process credit cards so that the information comes into Raisers Edge like Online Donation form. Or is there a way to get the transactions that are recorded in Virtual Terminal to come over into Raiser's Edge without having to manually entering.

Christine Robertson

@Maureen Wheeler If you have RE NXT, you can charge a card directly when entering a gift in RE NXT. You can also do that in a gift Batch in database view (though that is more clunky). I have also created online donation forms for staff to use as a terminal so that they don't have to get into RE, but they can easily process the gift and I can upload it into RE without re-typing.

@Crystal Bruce Can you move this to RE?

Crystal Bruce

@Christine Robertson discussion moved to Raiser’s Edge forums!

Alex Wong

@Maureen Wheeler
Regardless of what donation platform you currently uses (Luminate Online, Online Express, RE NXT Donation Form, JustGiving, or other non-Blackbaud products), you must already have a way to bring the gift into RE. The simple thing to do is to make the donation on your donation platform on your donor's behalf.