How to handle two people with the same name???

David McVicker

We have a teacher and a parent who have the same first and last name. When messaging in Blackbaud, both auto-populate with no way to determine which is the parent and which is the teacher. Has anyone encountered this, and do you have a recommendation for how to clarify?

Brian Gray

@David McVicker - Which messaging tool(s) are you referring to?

David McVicker

The native Blackbaud messages.

Brian Gray

I don't see a way to identify which of the two names belongs to which user.

In my system, the names in the list in the Compose Message dialog do not follow any of the formats defined in Core > Users > User profile settings > User name formats. It is using {Preferedname|Firstname} {Lastname} {GradYear}.

David McVicker

Yeah, that's what I saw as well. For now, I've given the teacher a preferred name that includes "(Teacher)." It's an inelegant solution, but it will work for now.

Kathy Hannon

I use * at the end of the first name for the faculty/staff record - example: Nancy*

Rayna Moorcroft

We had this issue with a coach, and two parents with the same name. We utilized the maiden name field to distrigused who was who. The text in the maiden name field will show up in parentesis when you search for the name.