Problems with the Duplicate constituent management tool

Question

I have been using this tool to reduce our number of potential duplicates by merging or marking them as not duplicates, but I have an issue with three records. These three are marked as potential dupes, but the tool doesn't give me the option to either merge them or mark as not duplicates, it is just blank:

I used the report to find these records individually, and they aren't duplicates, but this tool doesn't give me the option to update them. How can I remove these from the potential duplicate list? Thanks

Luisa Rampin · Answer

Thanks, I do tend to use the database view exclusively for de-duping, so this could be a huge help.

Luisa Rampin · Answer

https://community.blackbaud.com/discussion/comment/313097#Comment_313097

I shall try to use this to remove the issue, thanks!

Sunshine Reinken Watson · Answer

I've had a handful stick like that and just disregard them. Have you tried opening the constituent record and doing the duplicate search (in the Constituent menu) to mark them as not duplicates from there?

I don't think that marking them as not duplicates in the web view tool will clear them out of the database view tool. But I do recommend using that tool first. The only thing the web view tool doesn't seem to find that the database view tool does are some nicknames and unlinked spouses.