RENXT Donation Forms not Batching/Posting Gifts

Alex Bloomer

Hi All,

I've seen a thread referring to this issue before, but I wanted to reopen it as we are having a similar issue and there didn't seem to be a real solution.

Since the processing fees increased on July 1st we transitioned to using only Blackbaud Online Forms. We are having an issue where some gifts are being processed, but not showing up in a batch.

We have the email confirmations for these gifts and have seen them come through our finance team, but there was no batch created and no record of these gifts in NXT other than in the "Recent Donations" section of the form.

Is anyone else experiencing this? Is there a solution?

Samantha McGuin

Hi Alex,

I would recommend submitting a case with Support for this, including any missing transaction IDs, so we can investigate further. There are several points of hand-off between a donation being made, constituent creation and batch creation. While not common, there can occasionally be data mismatches that can cause a transaction to get "stuck". Support can get this through to our products team to find these and get them pushed through to your batch.

Bobby Steurer

Alex,

Have you looked in the Overview section of Gifts? They usually appear there first, requiring a constituent match, before being assigned into a Batch. (Apologies if you've already searched there.)