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Hi, So I've been doing some digging and I'm stumped how to do this (or if it is even possible). In the normal course of business, you get organizations or customers who are problematic - perhaps they always pay late, their checks bounce or they constantly miss appointments or reschedule last minute. I want to be able to…
What about expansion in the US? https://www.thehindu.com/news/cities/Hyderabad/us-firm-blackbaud-plans-second-hyderabad-office-eyes-1000-headcount/article71325731.ece
Is there a way to run a list of all Membership constituents for the 2025-2026 year in Altru?
What system role/permissions need to be toggled on to grant a user access to add/view documentation (specifically notes) to the membership section of a record? For context: my team is using Social Good and in order to resend membership cards, I need to add a specific note type that is only accessible via membership…
Is there a way to manually re-apply a fee to a transaction after it's been deleted from a sales order? For example, if a ticket has been selected, the fee is automatically applied. If you delete that row, it will not re-apply itself even after you refresh the sales page. The only way to reset this is to complete a comped…
Do you have a workaround to charge tax on only part of an event ticket? Say your total event ticket is $100 and tax is only charged on $60 of the ticket while the other $40 is not taxed. We host dinner events that include a ticket to other events happening at our museum. So the catered part of the ticket is taxable income…
Hi all! Our Museum is new to BB Altru and I've been working getting our memberships set up properly. We offer multiple membership levels, and both annual and monthly terms for each. However, I've run into a problem where if you enable both terms on a membership, and someone opts for a monthly auto-renewal, their charge…
The Blackbaud Product Update Briefings are happening May 5-7! Blackbaud Altru® (US only) is Wednesday, May 6th at 12:00 p.m. ET. Our Product Update Briefings showcase recent innovations and preview future plans, including many features and functionality sourced from community member ideas. Register today for the Product…
Hello fellow Altru folks! I'm trying to configure a query template for our prospect managers, and would like to return the date, amount, and designation of a constituent's last gift. Date and amount can be easily sourced through the "Constituent recognition credit amounts" and "Constituent recognition credit dates" Smart…
The giving dynamics report has some good information about donor retention and acquisition but, unfortunately, we're unable to use it to track those figures since it is based on individual giving. I'd like to create an ad hoc query with the revenue combined by household. In order find the and accurate donor retention rate…
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