Blackbaud Identity - Blackbaud Community

Silly Last minute Question about the BB Login ...

3 37

I used Microsoft Azure to initiate the Organizational Login - I Create account in MS and then copy info to BB account ...

Albert Giuliano Sep '22

Open for Discussion

Sep '22

@Albert Giuliano
1. Though your faculty and students have email addresses, they still have to be “Connected” to ...

SSO redirect for users "Awaiting Response" is broken

1 49

It looks like any user setup for SSO with status “Awaiting Response" will need to click the “Sign in” button on the ...

Ryan Madden Jul '22

Open for Discussion

Jul '22

The SSO redirect for new users appears to be fixed. No official update from support.

What will happen with warning "This contact email is ...

3 46

Hi there, I am fairly new to Blackbaud, and I am working on setting up for my school's migration to BBID. It is unclear ...

Claudia Mihm Jun '22

Open for Discussion

Jun '22

Hi Claudia, you will need to resolve the warning by emailing them and asking which one uess that email address ...

Username disappears in reports until BBID is ...

27

I'm hoping folks have a suggestion or someone at BB will see this and offer some assistance. This is something I ...

Tasia Weatherly Jun '22

Open for Discussion

Providing password reset link to parents on BBID?

2 281

Almost all my parents have made the switch to BBID now. The issue is they can't find password reset link. If you click ...

Brian Hoyt Jun '22

Open for Discussion

Jun '22

I modified the text of the Help link on the sign-in screen, modified the text of the Help page, and disabled the ...

Safari and looping error when BBID users sign out

3 77

When our BBID users sign out while using Safari (versions 15.3 and 15.4), the browser window loops endlessly. The ...

Liz King Apr '22

Answered

May '22

Hi Liz,

When the "In-process cookie cache" experimental feature is turned on it creates an infinite loop when ...

Is anyone having problems accessing student billing ...

1 17

While impersonating families who authenticate via Google/Gmail after converting to BBID, we find we are unable ...

Sondra Berry Apr '22

Open for Discussion

Apr '22

Unfortunately, I'm pretty sure the links on Resource Board do not work when impersonating users.

Parent emails in BB.com

1 65

What happens when a parent is no longer a member of any school community that uses Blackbaud? Are inactive accounts ...

Kathleen Peak Apr '22

Answered

Apr '22

Inactive accounts are not automatically deleted after a defined number of days.

We are not able to assume that an ...

Parents changing email addresses

4 70

I have a best practice question about BBID. Currently, we allow parents to change their email addresses in the ...

Kathleen Peak Apr '22

Open for Discussion

Apr '22

At my school, users can NOT change their own email address. The change request must go through the Registrar. The ...

This forum still semi hidden?

1 37

As best I can tell the only way to find this forum is use the shortcut link If you look at Blackbaud Product ...

Brian Hoyt Apr '22

Open for Discussion

Apr '22

Wouldn't it be great if it was added to the big banner on the Core Home page? Then it would be super accessible.