Blackbaud Identity - Blackbaud Community

Can I edit the BB-ID conversion screen text?

2 15

Is it possible to edit the content of the screen that says Your username is begin converted to use Blackbaud ID with ...

Brian Gray Jan '21

Unanswered

Jan '21

Hi Brian,
There are no plans to make the conversion page content customizable. Another option is to put more ...

Invitations and confirmation emails not going to ...

5 45

I am doing some preliminary testing of the process to convert parent accounts to use BB-ID. (We already use BB-ID ...

Brian Gray Dec '20

Unanswered

Dec '20

Brian,
Any change on this? I'm asking around but am not aware of what would cause this problem.

Parent experience with Blackbaud ID

7 213

Watch this short 8 minute video to see the various scenarios of how the Parent will experience authenticating with ...

Janet Wittenberg Nov '20

Unanswered

Nov '20

Hi Janet -
Thank you for this! I have follow up questions regarding the expected user flow for parents who want to ...

Deleted user back - re-use BBID?

1 12

I had a user leave our org and I deleted their AD account but just de-activated their EMS account. They returned. I ...

Brian Hoyt Nov '20

Unanswered

Nov '20

Hi Brian,
I think this scenario will require a support ticket, but I know from there we can get your user moving ...

Edit current SAML settings

4 31

We are moving to MFA via SAML and have to update the "Connection details" section of the connection. Although the ...

Sau Chun Lam Aug '20

Unanswered

Aug '20

Start at admin.blackbaud.com
Choose Authentication
(You should see your SAML configuration as 'Active')
...

Can't login anywhere this morning?

4 14

As of 12 PM EST / 9 AM PST I can't login to any sites via Blackbaud ID. Can't get into EMS, Support or Blackbaud.com. Not ...

Brian Hoyt Jul '20

Unanswered

Jul '20

Hi Brian, 12:08 pm here in eastern and it's working for me. Nothing on status.blackbaud.com

Is it possible to setup SSO for only one user?

2 36

Hi, A client we work with wants to setup SSO for a single admin user in order to connect and manage applications. Is ...

Davis Tran Jul '20

Unanswered

Jul '20

Hi! I moved this to the BBID forums, but if you don't get an answer here - we could move it to the product you are using ...

Login problem (looping) with 3rd party cookies ...

17

Good news! As of Tuesday March 10th, 2020 we deployed changes that solve the looping problem mentioned here with ...

Janet Wittenberg Mar '20

Unanswered

Blackbaud ID and Two Factor Authentication

2 49

We have implemented Blackbaud ID for our students and faculty. One of our Middle School students somehow enabled ...

Candace Chesler Jan '20

Unanswered

Jan '20

Moving to the Blackbaud ID forum in hopes of getting more eyes and answers.
Elizabeth
Blackbaud Community Team

BBID and Password Parameters in Education Management

1 34

We have been using BBID since August, but have not adjusted the Password Parameters from the 90 days default, ...

Jim Robb Dec '19

Unanswered

Dec '19

Hi Jim,
I certainly did not expect the password expiration to kick in for any given user that is authenticating via ...