Blackbaud ID Feedback

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Jerry arnone
Our primary (Azure) AD domain is holycrosstigers.com and our faculty/staff have the same domain for email as the ...
Unanswered
Kathleen Peak
Hi There I'm just beginning to investigate how to connect BBID to our parent accounts and it seems to me that parents ...
Kathleen Peak Mar '21
Unanswered
Brian Gray Brian Gray Apr '21
Kathleen and I traded messages yesterday with more details...but for others who are wondering:

You can edit the ...
Brian Gray
On the Core home age, there are BB-ID adoption rates for faculty, students, and parents. Who is included in the ...
Brian Gray Mar '21
Unanswered
You pretty much had it figured out. What I see it doing right now is the following:
  • Parent - users with the "Parent" or ...
    Tasia Weatherly
    Hello! Hopefully this is the correct place to post these questions. We are wanting to pursue switching to BBID ...
    Tasia Weatherly Mar '21
    Unanswered
    Just wanting to follow up on this to see if anyone at BB can answer these questions. Thank you!
    Brian Gray
    Is it possible to edit the content of the screen that says Your username is begin converted to use Blackbaud ID with ...
    Brian Gray Jan '21
    Unanswered
    Hi Brian,
    There are no plans to make the conversion page content customizable.   Another option is to put more ...
    Brian Gray
    I am doing some preliminary testing of the process to convert parent accounts to use BB-ID.  (We already use BB-ID ...
    Brian Gray Dec '20
    Unanswered
    Brian,
    Any change on this? I'm asking around but am not aware of what would cause this problem.
    Janet Wittenberg
    Watch this short 8 minute video to see the various scenarios of how the Parent will experience authenticating with ...
    Unanswered
    Hi Janet -
    Thank you for this! I have follow up questions regarding the expected user flow for parents who want to ...
    Brian Hoyt
    I had a user leave our org and I deleted their AD account but just de-activated their EMS account. They returned. I ...
    Brian Hoyt Nov '20
    Unanswered
    Hi Brian,
    I think this scenario will require a support ticket, but I know from there we can get your user moving ...
    Sau Chun Lam
    We are moving to MFA via SAML and have to update the "Connection details" section of the connection. Although the ...
    Sau Chun Lam Aug '20
    Unanswered
    Start at admin.blackbaud.com
    Choose Authentication
    (You should see your SAML configuration as 'Active')
    ...
    Brian Hoyt
    As of 12 PM EST / 9 AM PST I can't login to any sites via Blackbaud ID. Can't get into EMS, Support or Blackbaud.com. Not ...
    Brian Hoyt Jul '20
    Unanswered
    Hi Brian, 12:08 pm here in eastern and it's working for me. Nothing on status.blackbaud.com