Blackbaud Identity - Blackbaud Community

Can't get SSO to work for our students-AZURE

6

Our primary (Azure) AD domain is holycrosstigers.com and our faculty/staff have the same domain for email as the ...

Jerry arnone 7d

Unanswered

Customizing the email and messaging when connecting ...

1 42

Hi There I'm just beginning to investigate how to connect BBID to our parent accounts and it seems to me that parents ...

Kathleen Peak Mar '21

Unanswered

Apr '21

Kathleen and I traded messages yesterday with more details...but for others who are wondering:

You can edit the ...

Who is included in Adoption rate statistics?

2 12

On the Core home age, there are BB-ID adoption rates for faculty, students, and parents. Who is included in the ...

Brian Gray Mar '21

Unanswered

Mar '21

You pretty much had it figured out. What I see it doing right now is the following:

Parent - users with the "Parent" or ...

Questions about BBID

2 35

Hello! Hopefully this is the correct place to post these questions. We are wanting to pursue switching to BBID ...

Tasia Weatherly Mar '21

Unanswered

Mar '21

Just wanting to follow up on this to see if anyone at BB can answer these questions. Thank you!

Can I edit the BB-ID conversion screen text?

2 30

Is it possible to edit the content of the screen that says Your username is begin converted to use Blackbaud ID with ...

Brian Gray Jan '21

Unanswered

Jan '21

Hi Brian,
There are no plans to make the conversion page content customizable. Another option is to put more ...

Invitations and confirmation emails not going to ...

5 55

I am doing some preliminary testing of the process to convert parent accounts to use BB-ID. (We already use BB-ID ...

Brian Gray Dec '20

Unanswered

Dec '20

Brian,
Any change on this? I'm asking around but am not aware of what would cause this problem.

Parent experience with Blackbaud ID

7 295

Watch this short 8 minute video to see the various scenarios of how the Parent will experience authenticating with ...

Janet Wittenberg Nov '20

Unanswered

Nov '20

Hi Janet -
Thank you for this! I have follow up questions regarding the expected user flow for parents who want to ...

Deleted user back - re-use BBID?

1 13

I had a user leave our org and I deleted their AD account but just de-activated their EMS account. They returned. I ...

Brian Hoyt Nov '20

Unanswered

Nov '20

Hi Brian,
I think this scenario will require a support ticket, but I know from there we can get your user moving ...

Edit current SAML settings

4 35

We are moving to MFA via SAML and have to update the "Connection details" section of the connection. Although the ...

Sau Chun Lam Aug '20

Unanswered

Aug '20

Start at admin.blackbaud.com
Choose Authentication
(You should see your SAML configuration as 'Active')
...

Can't login anywhere this morning?

4 17

As of 12 PM EST / 9 AM PST I can't login to any sites via Blackbaud ID. Can't get into EMS, Support or Blackbaud.com. Not ...

Brian Hoyt Jul '20

Unanswered

Jul '20

Hi Brian, 12:08 pm here in eastern and it's working for me. Nothing on status.blackbaud.com