Blackbaud ID

Rafael Romero
Hi All, do we know what the users will see once the SSO has been implemented? is it just the Google sign-in pop up or is ...
Rafael Romero Sep '23
Open for Discussion

@Rafael Romero
Hi, So we are a Google campus and have been using the SSO since I have been with VA. If I am ...

Albert Giuliano
I used Microsoft Azure to initiate the Organizational Login - I Create account in MS and then copy info to BB account ...
Albert Giuliano Sep '22
Open for Discussion

@Albert Giuliano
1. Though your faculty and students have email addresses, they still have to be “Connected” to ...

Ryan Madden
It looks like any user setup for SSO with status “Awaiting Response" will need to click the “Sign in” button on the ...
Ryan Madden Jul '22
Open for Discussion

The SSO redirect for new users appears to be fixed. No official update from support.

Claudia Mihm
Hi there, I am fairly new to Blackbaud, and I am working on setting up for my school's migration to BBID. It is unclear ...
Claudia Mihm Jun '22
Open for Discussion

Hi Claudia, you will need to resolve the warning by emailing them and asking which one uess that email address ...

Tasia Weatherly
I'm hoping folks have a suggestion or someone at BB will see this and offer some assistance. This is something I ...
Tasia Weatherly Jun '22
Open for Discussion
Brian Hoyt
Almost all my parents have made the switch to BBID now. The issue is they can't find password reset link. If you click ...
Brian Hoyt Jun '22
Open for Discussion
Brian Gray Brian Gray Jun '22

I modified the text of the Help link on the sign-in screen, modified the text of the Help page, and disabled the ...

Liz King
When our BBID users sign out while using Safari (versions 15.3 and 15.4), the browser window loops endlessly. The ...
Liz King Apr '22
John Vogel John Vogel May '22

Hi Liz,

When the "In-process cookie cache" experimental feature is turned on it creates an infinite loop when ...

Sondra Berry
While impersonating families who authenticate via Google/Gmail after converting to BBID, we find we are unable ...
Sondra Berry Apr '22
Open for Discussion

Unfortunately, I'm pretty sure the links on Resource Board do not work when impersonating users.

Kathleen Peak
What happens when a parent is no longer a member of any school community that uses Blackbaud? Are inactive accounts ...
Kathleen Peak Apr '22

Inactive accounts are not automatically deleted after a defined number of days.

We are not able to assume that an ...

Kathleen Peak
I have a best practice question about BBID. Currently, we allow parents to change their email addresses in the ...
Kathleen Peak Apr '22
Open for Discussion
Brian Gray Brian Gray Apr '22

At my school, users can NOT change their own email address. The change request must go through the Registrar. The ...