Stay in the know and up-to-date on what's happening in the Blackbaud Community.
Blog Posts
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Hello Community! Yesterday marked the 20 th anniversary of the first Harry Potter book being published. I’ll always remember dressing up for the movie premieres - homemade wands, lightning bolts, and even a cat tail and ears. It became a tradition for my friends – a moment to reconnect around something that had become entwined in our lives. Once I ... moreCommentsin Community News on 06/27/2017 09:39 AM -
If you haven't heard the great news, Blackbaud entered into an agreement to acquire United Kingdom-based online fundraising services provider JustGiving™ , whose online social giving platform has played a powerful role in the growth of peer-to-peer fundraising. JustGiving’s platform has helped individual change agents in 164 countries raise ... moreCommentsin Community News on 06/26/2017 12:20 PM -
Last week I shared with you how actions you take in the community can earn you points . This week I'd like to talk about what those points mean. Have you noticed the "My Community Activity Level and Points" section of the MyCommunity page ? It looks something like this: The badge (a cute little owl in my case) indicates your authority level in the community ... moreCommentsin Community News on 06/15/2017 02:33 PM -
Hello Community! As summer settles in so does the realization that we’re halfway through 2017. On this side of the screen, we’ve welcomed a new community manager, worked through several new concepts, and are ready to achieve our goals. This is may be a good time for you to ask “Am I on the way to achieving my 2017 goals so far?” Life can get in the way and ... moreCommentsin Community News on 06/13/2017 06:00 AM
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Did you know every time you take actions in the Blackbaud Community, you are earning points? Those points are then used to determine your community rank and your community authority level (I'll talk more about both of these in future helpful hints posts). Today, I'd like to start with the basics. Here is a list of the actions in the Blackbaud Community and ... moreCommentsin Community News on 06/08/2017 02:19 PM
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Updated with clarification: While your email address and password help secure your Blackbaud ID used to sign in to the Blackbaud Community (as well as solutions like Raiser’s Edge NXT, Financial Edge NXT, and Luminate Beta), you can now try an extra layer of security! With two-step authentication, your Blackbaud ID requires a unique verification code — received on your personal device, to confirm your identity — in addition to your usual credentials. If you don't currently sign in with Google, you can now try two-step authentication as part of an Early Access Program! moreCommentsin Community News on 06/07/2017 10:36 AM -
Hello Community! Exciting news first: I’m back from the worst vacation ever! I’m almost fully recovered (just two weeks before I can get back to lifting my 60 lb. dumbbells – ha) and feeling a lot better. Of course the world didn't stop while I was out so I look like this guy to the right so let's get right to it: Make an Appearance Five years and running, ... moreCommentsin Community News on 06/06/2017 08:56 AM
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Hello Community, It's time for my first Community Happenings! Wooo! Whenever you're working on something new in your life, as I am here at Blackbaud, it's always great to have the support of those around you. The other community managers, as well as the members of the community, have all been extremely supportive during my transition into this ... moreCommentsin Community News on 05/30/2017 03:12 PM -
Hey Community! In this special bonus edition of Holly's Helpful Hints, I'm turning my keyboard and my awesome headline photo over to our newest Community Manager, Jon, to share a cool opportunity for any of you who might happen to have professional blogs. So, with that, here's your note from Jon: Hello Blackbaud Commiunity! I'm your new community ... moreCommentsin Community News on 05/26/2017 02:00 PM
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Hello Community! It's always great to get a fresh perspective. Last week we welcomed a 5th Community Member to our amazing team, Jon Nelson . It's always interesting when you get the opportunity to see a new perspective on what you see and do every day. It's so easy to get in the groove and follow your routine, but there's something refreshing about a brand ... moreCommentsin Community News on 05/25/2017 03:42 PM -
We've had a TON of friend requests flying around the community this past month, thanks to our Spring into Action contest. With all these new people coming into the Community, I thought it was time to dust off one of my older posts about welcoming all of our members to the site. The Community is a great place to build and nurture your professsional network and ... moreCommentsin Community News on 05/25/2017 11:29 AM
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Hi Community, I'm filling in for Shannon this week on Community Happenings! It's an exciting time to be a member of the Blackbaud Community. Last week alone, we saw 5,259 friend requests sent in Community. It's fantastic to see community members build strong connections. It's even more exciting when they acknowledge each other for the help they are ... moreCommentsin Community News on 05/16/2017 03:46 PM -
On the morning of Friday, May 12, Blackbaud security became aware of a global cyber-attack that was spreading quickly. The Blackbaud Security team implemented our CSIRT procedures and took four actions: Evaluate the threat Determine exposure Implement countermeasures Test and communicate All systems are patched and not vulnerable to the ... moreCommentsin Community News on 05/16/2017 11:22 AM
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Hello Community! Not all superheroes wear capes. We’ve heard that phrase before and last week, you shared your own personal superheroes . This week, I’m sharing mine with you – my fellow Community managers: Ami Defesche , Crystal Bruce & Holly Herbert . Why? I’m preparing to be out for what I’m calling the worst vacation ever (medical procedure & ... moreCommentsin Community News on 05/09/2017 09:28 AM
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Working in the nonprofit world can sometimes be a thankless job (see my post from last week for more on this). Your Blackbaud Community team wants to make sure all of your hard work doesn't go uncelebrated. We love shining a spotlight on the outstanding work our community members do. Here are some helpful hints on how to keep that spotlight bright: 1. Check ... moreCommentsin Community News on 05/04/2017 01:50 PM
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Hello Community! Before I get to the good stuff, I wanted to share something with you. Don’t worry, it’s not angst about finding the right theme for this week’s Community Happenings. It’s actually a result of that. Viola! I took each of the “what to do when I run out of inspiration” ideas left on last week’s post and made an “Inspiration Corner.” Super ... moreCommentsin Community News on 05/03/2017 09:43 AM
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Graduation season is upon us. Soon a fresh new group of bright-eyed nonprofit professionals will enter the workforce, filled with passion for the work and driven to change the world. A few weeks ago I asked the Community to share tips they wish they had known when they started their nonprofit careers. I've decided to take those tips (and a few of my own) and ... moreCommentsin Community News on 04/27/2017 09:00 AM
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Hello Community! Can I let you in on a little secret? While you all get to see the end results of my Community Happenings posts, they often start as thoughts like this: "Is there a holiday today? How I can connect peanut butter and jelly to the nonprofit world? Will they find it boring? What if I did a political theme…ha, no, I like my job." This week has me ... moreCommentsin Community News on 04/26/2017 08:45 AM
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Challenge #1 of Spring into Action ends Friday. You MUST complete it in order to advance. Enter to win this week! moreCommentsin Community News on 04/24/2017 11:42 AM -
In case you missed the news, we recently announced that our community is growing! We've officially launched an everydayhero Community and a RELO Community . In honor of those new communities, I'm dusting off an old helpful hint: How to pick your products! Picking products in the Community will: 1. Display options that will be interesting to you on your ... moreCommentsin Community News on 04/20/2017 09:00 AM
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Hello favorite Community! Can you all believe the first quarter of 2017 is over? The Blackbaud Community has been movin’ and groovin’ this year and I wanted to share a quick Community by the Numbers update with you all! We have been busy, haven't we? It makes this community manager's heart swell with pride! In the meantime, let’s see what’s happening ... moreCommentsin Community News on 04/19/2017 08:59 AM
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We invite you to Spring into Action ... and win! moreCommentsin Community News on 04/17/2017 09:30 AM -
We've given the login page a brand new look! When you sign into Blackbaud Community , you can now choose to use a new streamlined login. From here, you'll sign in — including through Google — and manage your password as you always have. As before, you'll also use this same login and account to access other Blackbaud resources like Raiser's Edge NXT. Just ... moreCommentsin Community News on 04/13/2017 09:00 AM
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Since you're a valued member of the Blackbaud Community, we're letting you know FIRST that bbcon 2017 registration is opening soon! We’re preparing for the best bbcon, yet, and we’re working hard to deliver an unmatched experience designed specifically for you. bbcon 2017 will be October 17-19th in Baltimore, Maryland. This year, you’ll have access ... moreCommentsin Community News on 04/12/2017 04:10 PM -
Hello favorite Community! I’m back from San Diego after finishing my first professional presentation. While I’ve done public speaking before, it was my first community management subject matter expert presentation. I make that distinction since I figure being a zombie subject matter expert doesn’t count for your career. What a shame. Even now a ... moreCommentsin Community News on 04/11/2017 06:00 AM
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We're excited to announce that Blackbaud has acquired AcademicWorks, the market leader in scholarship management for higher education and K-12 institutions, foundations and grant-making institutions. In line with Blackbaud’s focus on leading the market with integrated, complete solutions to advance our customers’ missions, the ... moreCommentsin Community News on 04/07/2017 09:00 AM -
Many of my helpful hints talk about how important it is that you look like a human and not a robot in the community. A complete community profile will help you get answers faster (people talk to people, not robots) and build out your professional network (people connect with people, not robots). Bottom line, your profile humanizes you. Last week my ... moreCommentsin Community News on 04/06/2017 09:00 AM
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Welcome to the Community, RELO & everydayhero! moreCommentsin Community News on 04/04/2017 10:46 AM -
Last week I talked about how important it is to be a human in the community ( here's the post ). One of the best ways to show off your human-ness (other than making up words on the fly) is to have a strong profile in the community. There are several different schools of thought when it comes to creating and managing an online profile. My personal preference is to ... moreCommentsin Community News on 03/30/2017 09:00 AM
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Hello favorite community ever! Did you miss me last week? I missed you! Before I get started I have a favor to ask. We want to change up the Best Practices community and we’re looking for your input. Take this short poll to help us shape your experience. Also, if you check out my discussion , there’s a cute dog picture. True story. Now let’s get to it: Make an ... moreCommentsin Community News on 03/28/2017 06:00 AM
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As part of our commitment to sector-leading security, Blackbaud is in the process of updating a number of cyphers we use to encrypt HTTPS traffic. This update is intended to help our customers stay ahead of the ever-evolving tactics used by cyber-criminals and hackers. It is possible that a very low number of customers and/or their constituents may ... moreCommentsin Community News on 03/27/2017 02:48 PM
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Blackbaud is currently at NTEN’s Nonprofit Technology Conference broadcasting live speaker interviews and sharing insights from conference attendees—Don’t miss the action on Facebook Live: http://ow.ly/jAFp30abIxa moreCommentsin Community News on 03/23/2017 12:30 PM -
Every day the Blackbaud Community gets asked tons of questions and our community members give tons of answers in return. But for someone who is new to the community experience, sharing an answer - even when you know it - can be daunting. So this week's helpful hint is about how to put together a helpful response (or tip) in the community. There are basically ... moreCommentsin Community News on 03/23/2017 09:00 AM
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In my last helpful hint , I talked about how to use the global search tool on the home page of the community. This tool is awesome for broad searches that might include results from multiple products. However, sometimes you just want to search for an answer in a single product. Or you're thinking about asking a question in the community and before you do, you ... moreCommentsin Community News on 03/16/2017 09:00 AM
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Happy Pi Day! For some, today will be about celebrating the mathematical constant (π) while for this Community Manager, it’s about how to fit actual pie into my day. I’m eating pizza later so that counts right? Yet if I’m honest, I’ll find a way to incorporate a sweet pie into my day at some point. Before I go on about pie (there’s strawberry, cherry, ... moreCommentsin Community News on 03/14/2017 11:13 AM
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Today is International Women’s Day – a day celebrating the social, economic, cultural and political achievement of women. Working in the tech industry, I’ve worked with amazing women who push boundaries and strive to do innovative things each and every day. There are amazing women right here in the Blackbaud Community that strive to achieve ... moreCommentsin Community News on 03/08/2017 01:46 PM
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At least once a day I say: "I have so many questions." I like questions. I like learning. And I like being able to find answers. Over the next few weeks, I'm going to focus on how the community can help you find answers to your questions. Today I'm going to talk about our global search. The global search bar for the Blackbaud Community is found on the home page . ... moreCommentsin Community News on 03/02/2017 01:50 PM
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Anyone remember this guy in the Community? Believe it or not, it’s been two years since the new Blackbaud Community prepared to go live. The official go live date is technically tomorrow but that Sunday filled with testing, check-in calls, and Raiser's Edge orange etched into my eyeballs will be a day of infamy for this Community Manager. Yes, infamy. ... moreCommentsin Community News on 03/01/2017 09:27 AM
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There's no holiday today and I don't have a heartwarming story to share this week so I turned to everyone's trusted source - Google - for inspiration. As it turns out today is Alan Rickman & Jennifer Love Hewitt’s birthday! Don’t worry, your Community Happenings won’t be filled with references to Harry Potter or the Ghost Whisperer . Or will it? Just ... moreCommentsin Community News on 02/21/2017 01:16 PM
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Have you heard? There’s a cherub flying around and shooting people with arrows in the name of love today! If you’re wondering what I’m talking about or if I've gone off my rocker – HAPPY VALENTINE’S DAY! Today is a day of chocolates, flowers, and the ultimate four letter word – LOVE . Whether you grimace at the sight of all the red and pink or smile with glee, ... moreCommentsin Community News on 02/14/2017 12:08 PM
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Before getting down to business, I want to share a heartwarming moment. If you're allergic to warm fuzzies, I'd recommend scrolling down now to the links at the bottom. I won't be offended. I was out of the office yesterday so I’ve been in catch up mode today. You know the drill: check email. Drink coffee. Respond. Drink more coffee. Then an email from a ... moreCommentsin Community News on 02/07/2017 12:20 PM
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We have three mission pillars in the Blackbaud Community – Learn. Engage. Connect. Three words that really define the space. We learn from each other, we engage in discussion, and we build connections with other nonprofit professionals. But, at the core of it all… is you. As you’ll see, 2016 was a fantastic year in the Blackbaud Community. As we ... moreCommentsin Community News on 01/31/2017 09:00 AM -
A couple months ago one of our awesome community members - Bruce Kariya - reached out and asked if I could write a helpful hint about when to use the community and when to contact customer support. I've gone back and forth on what to say here, as not everyone has the same level of customer support and not everyone has the same use for the community. But as I ... moreCommentsin Community News on 01/26/2017 09:00 AM
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It’s a new year and I’m shaking up my weekly posts to help you explore the Community. Besides discussions, I’ll spotlight events, resources, member spotlights, and more each week. Let’s get started! Make an Appearance Did you know that the average nonprofit has inaccurate mailing addresses for 14% of its constituents? Join us on February 16 to ... moreCommentsin Community News on 01/25/2017 09:35 AM
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2017 is in full swing! It's time to kick off the new year with new friends. The Blackbaud Community is a great place to start building professional connections. Need a little incentive??.. Read on! moreCommentsin Community News on 01/23/2017 12:49 PM -
Updating this blog post to reflect what we've learned. We've identified a series of bugs in our member search area, thanks to feedback community members provided in response to this post. If you haven't already, please go test the member search area (start by using the criteria outlined at the bottom of this post) and then report back in the comments what ... moreCommentsin Community News on 01/13/2017 10:48 AM
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This week I am going to digress a little for my usual helpful hints. Instead, I'd like to talk about this badge: This badge can be found on the profiles of some of the most awesome members of the Community. Why? Because it's our Blackbaud Champions badge . We all spend a lot of time here in the Blackbaud Community - answering questions, seeking advice, and ... moreCommentsin Community News on 12/22/2016 11:29 AM
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It’s that time of the year when the workday seems a little longer – holiday activities and family visits push projects aside. It’s a little quieter and everyone’s a little friendlier, a little nicer, and a little more apt to laugh. It’s one of my favorite times of the year - the holiday season. Speaking of favorites – here are last week’s trending topics in ... moreCommentsin Community News on 12/21/2016 06:00 AM -
If you're day dreaming about the upcoming holidays or coming up with new year's resolutions, you're not alone. Pretend that cup of coffee is your favorite holiday beverage and catch up on what's been happening in the Blackbaud Community: The last week of the Season of Giving contest has arrived! There's been fierce competition and a lot of fun. Make ... moreCommentsin Community News on 12/13/2016 11:10 AM
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2016 has been a year of growth and evolution for the Blackbaud Community and today I am proud to announce the most recent step in that evolution - the SKY API Community . The SKY API Community gives you a glimpse into the future of nonprofit technology. You may have heard about a cool demo at bbcon this year with Amazon's Alexa. Here's how it went: Imagine ... moreCommentsin Community News on 12/08/2016 10:59 AM
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Time flies when you’re having fun – and the Blackbaud Community has been filled with fun. What have you been missing? When collaborating or sharing ideas, your Blackbaud Community team uses Office 365 and other tools to collaborate. What do you use? Can you set up an event in eTapestry like a pro? Share your skills and pass on the knowledge. This one ... moreCommentsin Community News on 12/06/2016 07:30 AM
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The single greatest resource in the Blackbaud Community is our members. With tens of thousands of experts in nonprofit management, technology, data management, etc. in the site, the collective knowledge of our membership is staggering. One of the best ways to tap into that collective knowledge is by sending and accepting friend requests ( here's a ... moreCommentsin Community News on 12/01/2016 09:36 AM
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Have you heard? It’s #GivingTuesday! This week I’m showing off what’s going on for this fantastic day right here in the Community: Help us kick off #GivingTuesday when Blackbaud takes over the NASDAQ tower. You can watch the livestream on our #TurnYourTuesday Social Wall . Check out the insane amount of tweets in honor of #GivingTuesday! WOW! There ... moreCommentsin Community News on 11/29/2016 07:30 AM -
It's the season of giving and we are getting into the spirit. We are launching a new contest in the Community - ready to play? moreCommentsin Community News on 11/28/2016 09:00 AM -
Whew! Last week was a doozy - daylight savings, elections, and our ever moving and grooving Blackbaud Community. What did you miss? Check it out: We still want to hear about your sustained giving program! Head on over to our Best Practices discussion and let us know about your organization’s sustained program. Your Blackbaud team is preparing ... moreCommentsin Community News on 11/15/2016 08:00 AM
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We've enjoyed seeing all of your season profile pictures here in the Community, so let's keep it going! It's time to show us your self(ie) -- HOLIDAY EDITION ! Change or add a profile pic showing off the fall/winter season, holidays, traditions you celebrate, your pets all decked out, an ugly Christmas sweater... you get the idea. Anything that is ... moreCommentsin Community News on 11/14/2016 10:25 AM -
One thing I love about the Blackbaud Community is how friendly and helpful everyone is. It's so nice coming to work every day and having my inbox flooded with messages of community members helping each other by sharing tips and tricks, troubleshooting issues, or even refining ideas. However, like any large public space, sometimes content or users ... moreCommentsin Community News on 11/10/2016 01:26 PM
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If you've looked at the Blackbaud Community homepage recently, you'll notice the three words: "Learn. Engage. Connect." These words represent our goals for community members. We want the community to be a place where you can access knowledge. We want you to ask questions of and provide answers to your fellow community members. And we want you to be able ... moreCommentsin Community News on 11/03/2016 03:41 PM
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I know, I know, you’ve missed my trending topics recap in the Community lately due to this little conference called bbcon. Never fear, I’m back and running at top speed in the Blackbaud Community for you. What did you miss? Check it out: Calling all Luminate clients – guess what?! Luminate clients now can access Luminate Beta. You can read this ... moreCommentsin Community News on 11/01/2016 06:30 PM
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WELCOME TO #bbcon2016! We’re all very excited to kick-off bbcon this morning. And, for the first time ever we are livestreaming bbcon keynotes exclusively in the Blackbaud Community ! You can find all links and times (all EDT) below. KEYTNOTES www.livestream.com/Blackbaud/bbcon Password: Moments2016 Tune in at the following broadcast ... moreCommentsin Community News on 10/26/2016 08:32 AM -
We’re excited to announce the day you were all waiting for is here – bbcon 2016! Your Community Managers wanted to bring a bit of bbcon right to you and your desk. How are we doing that? Check it out: Join a Big Green Couch Chat where Blackbaud nonprofit experts will discuss various topics to help your organization succeed. These 30 minute talks are coming ... moreCommentsin Community News on 10/25/2016 03:00 PM -
We are currently experiencing issues due to the nation-wide DNS outage. Products such as FE:NXT, RE:NXT, and ResearchPoint might experience brief periods of unavailability while this is being addressed. For further updates, please visit Dyn's website at https://www.dynstatus.com/incidents/nlr4yrr162t8 . moreCommentsin Community News on 10/21/2016 02:54 PM -
Thanks to everyone who changed their profile picture for last month's "Show Us Your Self(ie)" contest! We'll be drawing a winner soon. Now, we want you to show off those Halloween costumes! A picture of you in your costume You and your family all decked out Just your kiddos all dressed up A picture of your pup or kitty in their costume Any Halloween ... moreCommentsin Community News on 10/21/2016 10:23 AM -
Let’s talk about what’s got Blackbaud buzzing this time of year – bbcon 2016. Amazing things are happening here in the Community and at bbcon itself. Going to bbcon or not – we have you covered. Not able to go to bbcon 2016 this year? Join the online experience: Big Green Couch Chats are quick 15-20 minute live chats with industry leaders discussing ... moreCommentsin Community News on 10/18/2016 12:57 PM -
The path of destruction left behind by Hurricane Matthew is unfathomable. Relief efforts are underway from Haiti up to North Carolina. Blackbaud would like to highlight any organizations helping out in the aftermath of this catastrophic storm. moreCommentsin Community News on 10/11/2016 03:00 PM -
Our Blackbaud, Inc. office in Charleston, SC will resume normal operations starting tomorrow, October 11, 2016. All of our o ther office locations continue to operate normally. Blackbaud Customer Support will operate with a reduced staff to handle only customer emergencies until tomorrow, October 11 . Normal operations will resume tomorrow. If ... moreCommentsin Community News on 10/10/2016 12:30 PM -
Our Blackbaud, Inc. office in Charleston, SC is closed Wednesday, October 5 through Monday, October 10 due to Hurricane Matthew to ensure the safety of our employees. Our other office locations will remain open as normal. Blackbaud Customer Support will operate with a severely reduced staff to handle only customer emergencies until Thursday, ... moreCommentsin Community News on 10/07/2016 01:12 PM
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Our Blackbaud, Inc. office in Charleston, SC office is closed Wednesday, October 5 through Friday, October 7 due to Hurricane Matthew. Our other office locations will remain open as normal. Blackbaud C ustomer Support will operate with a severely reduced staff to handle only customer emergencies. For non-critical issues, we ask that you please use ... moreCommentsin Community News on 10/05/2016 07:00 AM
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Wasn’t it just summer? Now fall and pumpkin spice everything is here - including pumpkin spice cereal. I skipped right past that at the store this weekend, if you were wondering. Let’s get to some trending topics: Heading to bbcon 2016? Learn more about being a newbie on a budget from fellow members. While you’re over there, check out the rest of our bbcon ... moreCommentsin Community News on 10/04/2016 11:47 AM
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One of my favorite things about our Blackbaud Community is just how much "stuff" you can include in a discussion topic. So today I'd like to focus on adding photos in a discussion post to help convey your message. A picture is worth a thousand words. Adding a photo helps illustrate what you are experiencing or how you are approaching a solution. To add a ... moreCommentsin Community News on 09/29/2016 09:00 AM
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Did you miss your trending topics from last week? I’ve been busy looking at all the selfies for Show Us Your Self(ie) . I have to say, you all are good with the selfies! Keep it up! Let’s get down to business: Have you figured out a way to give change on a gift certificate? Help a fellow member and provide your opinions. How do you handle re-enrollment for ... moreCommentsin Community News on 09/27/2016 08:00 AM
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Last week I talked a lot about the options you have when you are viewing a specific discussion topic . This week, I'd like to talk a little about how you can organize all the discussion topics you are interested in following or in which you participate. 1. Subscriptions You can subscribe to a specific discussion topic by clicking on the subscribe link below ... moreCommentsin Community News on 09/23/2016 11:52 AM
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Connecting in the Blackbaud Community starts with getting to know our members. A key piece of that is having a profile photo. moreCommentsin Community News on 09/20/2016 09:00 AM -
Happy Thursday, Blackbaud Community! Did you know that every week the Blackbaud Community has over 120 new questions asked and provides over 400 responses? That's a lot of information being shared and sometimes it's hard to keep track of everything that's happening. I'm here to help. This week I'm going to focus on everything you find on a discussion ... moreCommentsin Community News on 09/15/2016 09:43 AM
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Last month, we asked you to Rise to the Challenge. Boy, YOU DID! We had a ton of great engagement, blog entries, and Community member spotlights. By the numbers: 57 Community Member Spotlight Submissions 11 Blog Submissions 5,301 friend requests 6,076 likes given Those are just a few! Overall, everyone really stepped up to the challenge and we are ... moreCommentsin Community News on 09/14/2016 12:56 PM -
It’s Tuesday and you’re thinking to yourself “what happened in the Blackbaud Community last week?” I have you covered: Does your organization have a reception area that requires some maneuvering for large crowds? Do you have the master plan for a large scale event in a tiny space? Share your crowd control wisdom in the Altru Community. Are you using ... moreCommentsin Community News on 09/13/2016 08:30 AM
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Whoa! Who else can believe it's September already? The kids are in back in school, new projects at work are starting and if you ask most big box stores, the holiday season is here - complete with decorations. In case you missed it last week (maybe that last minute summer vacation was calling) here’s what was happening in the Blackbaud Community: Good data ... moreCommentsin Community News on 09/06/2016 12:20 PM
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Today, with tropical storm Hermine (soon to be hurricane Hermine) bearing down on my new Charleston home, I am thinking about help. More specifically, how to find help. So today's helpful hint is going to be all about how to find help in the Blackbaud Community . Located at the top of the community, is the Help menu: If you hover over Help, you'll see three ... moreCommentsin Community News on 09/01/2016 10:08 AM
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In case you missed it, here are a few trending topics you might have missed last week in the Blackbaud Community! Are you an email guru? Do you have some email best practices to share with your fellow Community members in this Welcome Series Clickthrough Rate discussion? It may be in the Luminate Online Community but anyone can join the discussion to ... moreCommentsin Community News on 08/30/2016 12:34 PM
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Have you noticed that when you log into Facebook or LinkedIn, you start your experience on a dashboard page? These dashboard pages are the hub of your Facebook or LinkedIn experience. Well, the Blackbaud Community has a similar experience. It's called MyCommunity and can be found on the top of any page in the community. The MyCommunity page is designed ... moreCommentsin Community News on 08/25/2016 03:48 PM
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Go for the gold by submitting a blog to the Blackbaud Community for possible publishing! moreCommentsin Community News on 08/22/2016 06:02 PM -
Our Rise to the Challenge contest is underway. Last week, you went for the bronze. This week, go for the silver! moreCommentsin Community News on 08/15/2016 10:18 AM -
The Olympics are in full swing and we want to celebrate by giving you a chance to win one of FIVE bbcon passes! moreCommentsin Community News on 08/05/2016 09:00 AM -
We will be performing routine maintenance in the Blackbaud Community on Saturday, August 6th between 10:00PM and 1 AM EDT. The Blackbaud Community and Small World Community APIs may be inaccessible during this time. Thank you! moreCommentsin Community News on 08/05/2016 09:00 AM -
If you haven't heard the great news, Blackbaud acquired Attentive.ly yesterday! This acquisition delivers key integrated, critical social media and advocacy capabilities to our solution portfolio. Attentive.ly is a social marketing software provider within the Blackbaud Partner Network that allows nonprofit organizations to conduct ... moreCommentsin Community News on 07/13/2016 02:35 PM -
Greetings Community! You may have noticed that the Blackbaud Community site got a bit of a face lift this week. Okay, a major face lift! Welcome to your shiny, new, more user friendly, better than ever, community. J The community team has been hard at work behind the scenes and are proud to finally release your new Blackbaud Community. After our ... moreCommentsin Community News on 07/08/2016 03:13 PM -
In my last post, I announced that your NEW Blackbaud Community is almost ready. Besides the look and experience (and exciting blogs!), here’s a more in-depth look into what else is new! Connections Soon you’ll be able to connect with other members even easier than before! The new Member Map will show you members in your area and build powerful ... moreCommentsin Community News on 07/01/2016 02:36 PM
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A few weeks ago, I let you know something BIG is happening in your Blackbaud Community. I know you’ve been anxiously waiting to hear more so cue the drum roll, please! The NEW Blackbaud Community is almost ready! What does this mean? A new, inviting, and engaging community full of dynamic content that becomes the heart of your Blackbaud experience. You ... moreCommentsin Community News on 06/28/2016 02:30 PM
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Update: The knowledgebase was back online early hours Wednesday morning. Articles and other content types are available via normal access via http://kb.blackbaud.com . -------- Due to an outage at our technology provider, Blackbaud Knowledgebase articles and the main search page are unavailable. The provider has been working all day to ... moreCommentsin Community News on 05/10/2016 05:06 PM
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The Blackbaud Community platform recently switched e-mail providers. Here’s a quick note on how it may impact your notifications. Registration and password change emails will remain instant. All other emails could potentially be delayed. This potential delay should end after May 6th, 2016. Please check your filters for emails from ... moreCommentsin Community News on 04/28/2016 09:27 AM
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Many (many) years ago I took a job with a small nonprofit organization. When I started that job, I didn’t know anything about the Blackbaud software used by the organization (or much of anything about nonprofits). I only had a few hours to train with the person I was replacing, which wasn’t enough time to teach me much of anything. Yet the work had to get done. Everyone relied on me to get their information entered, retrieved, or removed from the databases I oversaw. I had to get up-to-speed— quickly . moreCommentsin Community News on 02/10/2016 01:14 PM
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Our U.S. offices will be closed on Monday, February 15, in observance of President’s Day. For cases created after business hours on Friday, February 12, we will follow up with you on Tuesday, January 16. Please note that Blackbaud Support Resource s are always available. moreCommentsin Community News on 02/10/2016 09:27 AM
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At this time, the Community sign on is fully functioning. You can now login and out as needed in your internet browser. We appreciate your patience as we resolved this issue. Please let us know if you continue to have issues. moreCommentsin Community News on 01/26/2016 04:12 PM
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Blackbaud technical teams continue to work on restoring access to www.blackbaud.com. We apologize for any inconvenience. In addition to the Communities, Knowledgebase reamains accessible via http://kb.blackbaud.com . And phone support is also available 800-468-8996, opt 1. moreCommentsin Community News on 01/26/2016 11:31 AM
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With www.blackbaud.com being unavailable during this time, please note if you close your internet browser (Internet Explorer, Chrome, Firefox), you may be signed out from community and unable to sign back in. At this time, there is no resolution for this issue but we will update everyone when it is resolved. moreCommentsin Community News on 01/25/2016 03:59 PM
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Please note that www.blackbaud.com is currently down. If you need Support assistance, you can check Blackbaud Knowledgebase or post here in the Blackbaud Community . If you need in person help, please call our Support lines at 800-468-8996, opt 1. We will post another blog when the issue is resolved! moreCommentsin Community News on 01/25/2016 11:37 AM
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Our U.S. offices will be closed on Monday, January 18, in observance of Martin Luther King, Jr. Day. For Blackbaud Support cases created after business hours on Friday, January 15, someone will follow up with you on Tuesday, January 19. We will continue to provide support for our customers in Canada, Europe and the Pacific. moreCommentsin Community News on 01/15/2016 02:05 PM
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Happy Holidays from the Blackbaud Support team! Here are our holiday hours: Thursday, December 24: Blackbaud Closes at 3 p.m. ET Friday, December 25: Blackbaud Closed in observance of Christmas Thursday, December 31: Blackbaud Closes at 3 p.m. ET Friday, January 1: Blackbaud closed in observance of the New Year ... moreCommentsin Community News on 12/22/2015 02:00 PM
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Happy Holidays from the Blackbaud Support team! Here are our holiday hours: Thursday, December 24: Blackbaud Closes at 3 p.m. ET Friday, December 25: Blackbaud Closed in observance of Christmas Thursday, December 31: Blackbaud Closes at 3 p.m. ET Friday, January 1: Blackbaud closed in observance of the New Year Holiday Our online Support ... moreCommentsin Community News on 12/22/2015 07:26 AM
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As a valued member of the Blackbaud Community, we want to provide you with downloadable graphics for your social media pages to promote Giving Tuesday! moreCommentsin Community News on 11/30/2015 12:30 PM -
Our U.S. offices will close at 3:00 pm ET on Wednesday, November 25 and reopen on Monday, November 30 in observance of Thanksgiving. We will continue to provide support for our customers in Canada, Europe, and the Pacific. As a reminder, our online support resources are always available. Blackbaud Support would like to wish all our US customers a ... moreCommentsin Community News on 11/23/2015 08:12 AM
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Our website will be unavailable between 10:00 p.m. ET on November 18, and 2:00 a.m. ET on November 19 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 11/17/2015 06:00 AM
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Good afternoon all! The Community Manager team has heard that some sections of the Community site are a little tricky and that others aren't being used, so we've been putting together some guides for pieces that we think you'll be interested in. If you want to hear about a specific section or feature, shoot me a private message and I'll be glad to pull something together. So, without further ado... moreCommentsin Community News on 11/05/2015 04:00 PM
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This past week the Blackbaud Community has experienced an unusually high number of spam attacks. While all of these spamming accounts have been promptly banned and all offending content removed, we want to assure you that we remain diligent in evolving our security settings so any spam attack has minimal impact. Today I met with our community ... moreCommentsin Community News on 10/15/2015 11:35 AM -
We will be closed on Monday, September 7, in observance of Labor Day. For cases created after business hours on Friday, September 4, we will follow up with you on Tuesday, September 8. We will continue to provide support for our customers in Europe and the Pacific. Need help? Our Support resources are always available. moreCommentsin Community News on 08/28/2015 10:14 AM
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It's been a few months now that our new Knowledgebase has been up and running. Have you used it? What are your thoughts? We want to hear from you so we can fine tune our Knowledgebase and get it filled with articles that help you do your job better! Check out what was new to Knowledgebase and let us know what you think in the comments below! Thank you! moreCommentsin Community News on 08/24/2015 11:28 AM
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Starting today, August 24, 2015, when starting a Blackbaud Support case on Case Central , there will be a new case template to fill out. This new template will help us gather pertinent troubleshooting information upfront and get you solutions faster. The changes are seen in step 3 of the template and included is a screenshot of the required fields ... moreCommentsin Community News on 08/24/2015 09:30 AM
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For our third Support Day of Caring, we were fortunate to spend a day with Carolina Youth Development Center (CYDC) on Friday, July 24, 2015 . Founded in 1790 as the Charleston Orphan House, CYDC is committed to empowering and equipping the Charleston community’s vulnerable children by providing a safe environment, educational support, and ... moreCommentsin Community News on 08/07/2015 06:00 AM
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Our website will be unavailable between 10:00 p.m. ET on Wednesday, July 22, and 2:00 a.m. ET on Thursday, July 23 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 07/21/2015 10:19 AM
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Our U.S. offices will be closed on Friday, July 3, in observance of Independence Day. For cases created after business hours on Thursday, July 2, we will follow up with you on Monday, July 6. We will continue to provide support for our customers in Canada, Europe and the Pacific. Our resources are always available: ... moreCommentsin Community News on 07/01/2015 08:46 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, June 17, and 2:00 a.m. ET on Thursday, June 18 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 06/15/2015 09:25 AM
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I get asked all the time, ‘What is Blackbaud’? I’ve only been here six months but I answer simply and with what I know: “At Blackbaud, your passion is our purpose.” In the words of my adorable high school sister, “But literally I can’t even." Exactly. I can’t even begin to describe how literally true this statement is. At Blackbaud, we don’t just provide, ... moreCommentsin Community News on 05/29/2015 06:00 AM
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Our U.S. offices will be closed on Monday, May 25, in observance of Memorial Day. For cases created after business hours on Friday, May 22, we will follow up with you on Tuesday, May 26. We will continue to provide support for our customers in Canada, Europe and the Pacific. Our Support resources are always available. moreCommentsin Community News on 05/22/2015 10:56 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, May 20, and 2:00 a.m. ET on Thursday, May 21 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 05/18/2015 02:29 PM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, April 15, and 2:00 a.m. ET on Thursday, April 16 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 04/13/2015 08:51 AM
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It’s a time to focus on the GOOD in the world. Here at Blackbaud, we recognize your efforts every day to make a difference in your communities. So, it’s a privilege when we can step out from our cubicles and give back to people in need in our area. A group of support folks spent Friday, March 27, 2015, volunteering at the Lowcountry Food Bank for our Q1 Day of ... moreCommentsin Community News on 04/10/2015 06:00 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, March 18, and 2:00 a.m. ET on Thursday, March 19 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 03/17/2015 09:01 AM
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We are excited for our 4th annual Blackbaud Support Conference tomorrow, 3/7/15! We're spending the day in training sessions so we can better serve you, our wonderful clients. We're attending training sessions, working on a service project and having tons of fun throughout the day so make sure to keep an eye out for our tweets! We'll be live and ... moreCommentsin Community News on 03/06/2015 06:00 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, February 18, and 2:00 a.m. ET on Thursday, February 19 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 02/17/2015 06:53 PM
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Greetings from Customer Support, where many great things are happening in 2015! We’re working to increase and improve support options through self-service channels and make your support options more easily accessible. Our Focus this Year Putting the Power In Your Hands: Get the Information and Assistance You Need, When You Need It! As a part of our ... moreCommentsin Community News on 02/17/2015 06:00 AM
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Our U.S. offices will be closed on Monday, February 16, in observance of President's Day. For cases created after business hours on Friday, February 13, we will follow up with you on Tuesday, January 17. Our Support Resource s are always available. moreCommentsin Community News on 02/12/2015 05:00 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, January 21, and 2:00 a.m. ET on Thursday, January 22 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 01/21/2015 10:44 AM
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Our U.S. offices will be closed on Monday, January 19, in observance of Martin Luther King, Jr. Day. For cases created after business hours on Friday, January 16, we will follow up with you on Tuesday, January 20. We will continue to provide support for our customers in Canada, Europe and the Pacific. Our Support resources are always available. moreCommentsin Community News on 01/14/2015 06:00 AM
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Happy Holidays from some of your Financial Edge friends! moreCommentsin Community News on 12/23/2014 06:00 AM
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As 2014 comes to an end, we wanted to share a special story with you all inspired by a holiday favorite! ‘Twas a crisp morn at Blackbaud, and across our low country acres Not a creature was stirring, not even the donut makers. Encouraging signs were hung in the Atrium with care, In hopes that our donut-eating champs would soon be there. The Support teams ... moreCommentsin Community News on 12/19/2014 06:00 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, December 17, and 2:00 a.m. ET on Thursday, December 18 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 12/17/2014 05:45 AM
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Our U.S. offices will close at 3:00 pm ET on Wednesday, November 26 and reopen on Monday, December 1 in observance of Thanksgiving. We will continue to provide support for our customers in Canada, Europe, and the Pacific. As a reminder, our online support resources are always available. Blackbaud Support would like to wish all our US customers a ... moreCommentsin Community News on 11/24/2014 06:00 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, November 19, and 2:00 a.m. ET on Thursday, November 20 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 11/18/2014 06:00 AM
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The www.blackbaud.com website will be temporarily unavailable on Saturday, November 8, 2014 from 10 AM- 4 PM EST for maintenance. Case Central will not be available during this time. moreCommentsin Community News on 11/06/2014 06:00 AM
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This year, our Support teams came up with the First Annual Support 5K Crawl/Walk/Run. The winner of this 5K had the opportunity to have $150 donated to the non-profit of their choice. There was no crawling (thankfully, even the babies were strapped into their strollers) but 40 participants from different departments came together to cheer each other ... moreCommentsin Community News on 10/24/2014 06:00 AM
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Recently, we made a change to our case creation emails to help you keep your cases organized when you open a Blackbaud Support case on Case Central. When a Support case was created on Case Central before, you received an email that referenced the case number and product only: Now, when a case is created on Case Central, you will receive an email ... moreCommentsin Community News on 10/14/2014 06:45 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, October 15, and 2:00 a.m. ET on Thursday, October 16 for maintenance. We apologize for any inconvenience. moreCommentsin Community News on 10/14/2014 06:00 AM
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Are you going to bbcon? How would you like to leave the winner of a shiny new iPad*? Just visit the Customer Support Experts booth in the Expo Hall and do the following to earn your 4 entries: Visit Training and email the bbcon code to webmaster@blackbaud.com Visit Chat Support and email the bbcon code to webmaster@blackbaud.com Follow ... moreCommentsin Community News on 10/02/2014 12:21 PM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, September 17, and 2:00 a.m. ET on Thursday, September 18 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 09/16/2014 06:00 AM
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Even though our quarterly Day of Caring is over for the year, Blackbaud Support is still busy giving back to our community! For the 2014 back-to-school season, the Support Services team completed their third annual school supply drive for HALOS in Charleston, SC. HALOS, an organization run by dedicated DSS workers, assists family members that have ... moreCommentsin Community News on 09/05/2014 06:00 AM
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Our goal at Blackbaud is to help you achieve your mission through our software. In order to do this, we are constantly making improvements and updates to our software. These updates are available to all customers with an active maintenance program. Our updates may include improvements to current features, patches to correct bugs or new tools to help ... moreCommentsin Community News on 09/03/2014 03:05 PM
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We’ve begun a project to replace our Knowledgebase (KB) and search engine on Blackbaud.com to make it easier for you to find the information you need. We’re making KB publicly available so you won’t have to log into Blackbaud.com to search it, and so our KB articles will display in Google and other search engines. We’re also implementing a new search ... moreCommentsin Community News on 08/28/2014 06:30 AM
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We will be closed on Monday, September 1, in observance of Labor Day. For cases created after business hours on Friday, August 29, we will follow up with you on Tuesday, September 2. We will continue to provide support for our customers in Europe and the Pacific. Need help? Our Support resources are always available. moreCommentsin Community News on 08/27/2014 06:00 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, August 20, and 2:00 a.m. ET on Thursday, August 21 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 08/19/2014 06:00 AM
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What’s worse, hearing cop sirens pull over your car or your navigation system repeating, “recalculating, recalculating, recalculating?” I’d say the navigation system. There’s a better chance the cop will give you directions before, after, or instead of a ticket. Meanwhile, your GPS will still be trying to load the map as the giant question mark ... moreCommentsin Community News on 08/04/2014 09:51 AM
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On Friday July 25, a group of Blackbaud Support employees had the opportunity to travel to Pet Helpers on James Island to make an impact on our local four-legged community. Pet Helpers is a nonprofit shelter dedicated to ending euthanasia and finding homes for animals. The volunteers and staff were excited to have a group of enthusiastic volunteers. ... moreCommentsin Community News on 08/01/2014 07:00 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, July 16, and 2:00 a.m. ET on Thursday, July 17 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 07/16/2014 06:00 AM
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Congratulations! For many of you, you just finished up the last month of your fiscal year and did everything to get those last donations in. After all those gifts are counted, celebratory emails announcing the surpassing of your goals have gone out to your board on constituents have gone out, and you finally get your lunch hour back; what’s next? The ... moreCommentsin Community News on 07/08/2014 03:24 PM
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Our U.S. offices will be closed on Friday, July 4, in observance of Independence Day. For cases created after business hours on Thursday, July 3, we will follow up with you on Monday, July 7. We will continue to provide support for our customers in Canada, Europe and the Pacific. Our resources are always available: ... moreCommentsin Community News on 07/03/2014 06:00 AM
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All of our resources are now available. We apologize for the inconvenience! Original Post: We apologize for the inconvenience but we are currently experiencing technical issues. Your call may not be received or you may receive a busy signal during this time frame. We are working to resolve this issue. Please use Chat Support or Case Central to create a ... moreCommentsin Community News on 07/01/2014 08:55 AM
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Chat Support on www.blackbaud.com is now working. Previous content: Our Chat Support on www.blackbaud.com is temporarily unavailable or working with limited staff. We are working to resolve this issue as soon as possible. We apologize for any inconvenience this may cause. moreCommentsin Community News on 06/20/2014 11:50 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, June 18, and 2:00 a.m. ET on Thursday, June 19 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 06/18/2014 09:16 AM
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Hello and thank you for visiting the Renewals team blog! I’m Jane Kaufman and I manage the Customer Renewals team (which lives in the Customer Success department, a newly-formed entity within Blackbaud – you can read about it in this short press release ; I report to the guy in the article). All of the members of our team work hard every day to manage your ... moreCommentsin Community News on 06/04/2014 10:06 AM
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On Friday, May 16, 2014, a group from Blackbaud Support was given the great opportunity to work with Charleston Parks Conservancy to build raised beds for a community park on Sycamore Drive in West Ashley, South Carolina. Founded in 2007, Charleston Parks Conservancy is modeled after Central Park Conservancy in New York. It is an urban garden ... moreCommentsin Community News on 05/27/2014 05:00 AM
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Our U.S. offices will be closed on Monday, May 26, in observance of Memorial Day. For cases created after business hours on Friday, May 23, we will follow up with you on Tuesday, May 27. We will continue to provide support for our customers in Canada, Europe and the Pacific. Our Support Resources are always available. moreCommentsin Community News on 05/23/2014 05:00 AM
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Our website will be temporary unavailable between 10 p.m. ET on Wednesday, 5/21 and 2:00 a.m. ET Thursday, 5/22 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 05/21/2014 03:21 PM
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Why am I receiving a renewal notice so early? The Blackbaud Renewals team not only loves helping our clients, but also wants them to succeed! We want to provide you with the most up-to-date information possible on anything that might impact your organization, including: Introducing ourselves as your Renewal Specialist: If we haven’t worked with your ... moreCommentsin Community News on 05/02/2014 09:43 AM
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That's right! As of today, May 1, 2014, chat hours for the following products is now Monday through Thursday 8:30 a.m. - 8:00 p.m. ET and Friday 9:00 a.m. - 8:00 p.m. ET: Blackbaud NetCommunity Blackbaud Sphere eTapestry Hosting Payment Services Student Billing The Education Edge The Financial Edge The Raiser’s Edge Note: Chat for Altru and Blackbaud ... moreCommentsin Community News on 05/01/2014 08:09 AM
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Update: The issue with our phone lines has been resolved and callers are no longer receiving a busy signal. Thank you for your patience and we apologize for any inconvenience. We are currently experiencing an issue with our phone system causing some callers to receive a busy signal. We are working to resolve this issue as quickly as possible and ... moreCommentsin Community News on 04/16/2014 01:05 PM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, April 16, and 2:00 a.m. ET on Thursday, April 17 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 04/14/2014 08:15 AM
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Last Friday, 3/28/14, a group from Blackbaud Support had the great opportunity to venture out of the office and use a Day of Caring to give back to a local non-profit here in Charleston, SC. For Q1, our team worked with East Cooper Habitat for Humanity . Upon arrival Nick Jaksa, the Construction Supervisor, gave the rundown on the house, introduced the ... moreCommentsin Community News on 04/04/2014 11:06 AM
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Greetings and welcome to the first Renewals Team Blog! We are so excited to share with you all of the exciting things going on with Blackbaud and the Renewals Team! We hope our blogs will act as a tool for you to get to know the Renewals Team a little bit better and understand what we do and how we can help you. Also, our blogs will address a number of frequently ... moreCommentsin Community News on 04/02/2014 11:40 AM
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Did you know that our online live chat support has quickly become a popular way to contact us for assistance with our products? In fact, the average wait time for chat is less than if you call. We reached out to Anna Simons, the Executive Director of Advancement Services at Saint Xavier University , to talk about the value she receives in chat support. ... moreCommentsin Community News on 03/31/2014 09:18 AM
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Here at Blackbaud, our #1 goal is to serve you … and serve you well. As you can imagine, we regularly provide training for our teams…all throughout the year. However, once a year we ask everyone to give up a Saturday and spend an entire day refreshing their product knowledge, process knowledge, and “soft skills” including troubleshooting and customer ... moreCommentsin Community News on 03/26/2014 02:06 PM
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The User Education team would like to announce the survey winner for the 4th quarter of 2013. Congratulations Lisa Collins of the Doug Flutie, Jr. Foundation for Autism! She won a $25 Amazon.com gift card. How can you be the next winner? Take our short, 5-min survey about our How-to Documentation. We create the documentation and help you see in the ... moreCommentsin Community News on 03/20/2014 10:34 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, March 19, and 2:00 a.m. ET on Thursday, March 20 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 03/17/2014 11:13 AM
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The blackbaud.com forums are now available for all users. We apologize for the inconvenience and appreciate your patience. moreCommentsin Community News on 02/25/2014 07:28 AM
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Customer Support is once again fully operational. We apologize for any inconvenience and appreciate your patience! moreCommentsin Community News on 02/13/2014 07:20 AM
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We will be closed on Monday, February 17, in observance of Presidents' Day. For cases created after business hours on Friday, February 14, we will follow up with you on Tuesday, February 18. Our Support resources are always available. moreCommentsin Community News on 02/12/2014 08:35 AM
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Customer Support is once again fully operational. We apologize for any inconvenience and appreciate your patience! Not sure if you have a blackbaud.com login or forgot your user name and password? Click the Can’t log in? button on the Log In page and enter your email address. If you have a blackbaud.com login, you’ll receive an email with your user ... moreCommentsin Community News on 01/30/2014 07:40 AM
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Our website will be temporarily unavailable for maintenance between 12:00 a.m. and 6:00 a.m. ET on Saturday, January 18. We apologize for the inconvenience. moreCommentsin Community News on 01/16/2014 02:03 PM
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Our U.S. offices will be closed on Monday, January 20, in observance of Martin Luther King, Jr. Day. For cases created after business hours on Friday, January 17, we will follow up with you on Tuesday, January 21. We will continue to provide support for our customers in Canada, Europe and the Pacific. Our Support resources are always available. moreCommentsin Community News on 01/15/2014 09:15 AM
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Our website will be temporarily unavailable between 10:00 p.m. ET on Wednesday, January 15, and 2:00 a.m. ET on Thursday, January 16 for maintenance. We apologize for the inconvenience. moreCommentsin Community News on 01/13/2014 10:42 AM
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Happy holidays! During the holiday season, we will be closed on: Wednesday, December 25, in observance of Christmas. For cases created after 3:00 p.m. ET on Tuesday, December 24, we will follow up with you on Thursday, December 26. Wednesday, January 1 for New Year's. For cases created after 3:00 p.m. ET on Tuesday, December 31, we will follow up with ... moreCommentsin Community News on 12/19/2013 09:01 AM
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Our website will be temporarily unavailable for maintenance between 10:00 p.m. ET on Wednesday, December 18, and 2:00 a.m. ET on Thursday, December 19. We apologize for the inconvenience. moreCommentsin Community News on 12/17/2013 08:55 AM
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Our U.S. offices will close at 3:00 pm ET on Wednesday, November 27 and reopen on Monday, December 2 in observance of Thanksgiving. We will continue to provide support for our customers in Canada, Europe, and the Pacific. As a reminder, our online support resources are always available. Blackbaud Support would like to wish all our US customers a ... moreCommentsin Community News on 11/25/2013 06:18 AM
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Our website will be temporarily unavailable for maintenance between 10:00 p.m. ET on Wednesday, November 20, and 2:00 a.m. ET on Thursday, November 21. We apologize for the inconvenience. moreCommentsin Community News on 11/19/2013 01:40 PM
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Our website will be temporarily unavailable for maintenance between 10:00 p.m. ET on Wednesday, October 16, and 2:00 a.m. ET on Thursday, October 17. We apologize for the inconvenience. moreCommentsin Community News on 10/15/2013 08:11 AM
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Its National Customer Support week and this year we’re showing our appreciation for our GMBU Customer Support staff with a Customer Support week cruise! We’re bringing all the fun of the high seas to Customer Support without leaving the comfort of home. We’ve had a great year so far and we’re thrilled to be able to celebrate our accomplishments in better ... moreCommentsin Community News on 10/09/2013 12:31 PM
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Are you going to bbcon? How would you like to leave the winner of a shiny new iPad*? Just visit the Customer Support Experts booth in the Expo Hall and do the following to earn your 4 entries (we'll even have iPads you can use to enter): Visit Training and email the bbcon code to webmaster@blackbaud.com Visit Chat Support and email the bbcon code to ... moreCommentsin Community News on 09/26/2013 10:12 AM
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If you're on BlackbaudKnowHow, you're probably familiar with our online support resources , but have your coworkers checked them out? If they don't already have Blackbaud.com logins, we strongly encourage giving all software users access to the secure resources on our website. Site administrators at your organization can invite users to create a ... moreCommentsin Community News on 09/19/2013 08:10 AM
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Our website will be temporarily unavailable for maintenance between 10:00 p.m. ET on Wednesday, September 18, and 2:00 a.m. ET on Thursday, September 19. We apologize for the inconvenience. moreCommentsin Community News on 09/17/2013 06:35 AM
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We will be closed on Monday, September 2, in observance of Labor Day. For cases created after business hours on Friday, August 30, we will follow up with you on Tuesday, September 3. We will continue to provide support for our customers in Europe and the Pacific. Need help? Our Support resources are always available. moreCommentsin Community News on 08/28/2013 10:03 AM
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Our website will be temporarily unavailable for maintenance between 10:00 p.m. ET on Wednesday, August 21, and 2:00 a.m. ET on Thursday, August 22. We apologize for the inconvenience. moreCommentsin Community News on 08/20/2013 09:15 AM
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Hello, my name is Dorie Wallace and I am a Vice President of Customer Support at Blackbaud. I lead a team of about 200 professionals supporting your success. I wanted to share some updates with you. We focus on providing you a full resolution to any question or issue you have, providing that resolution to you as quickly as possible, and ensuring the ... moreCommentsin Community News on 08/12/2013 08:38 AM
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The Customer Guide has lost a few pages; 12 to be exact. It's now easier than ever to find the Support information you need in one place. In the 4 remaining pages, you'll find an overview of your support plan’s benefits, including Support hours, resources, and all the ways you can contact Support. Take a look at our new streamlined Customer Guide and let ... moreCommentsin Community News on 07/18/2013 07:50 AM
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We would first like to thank Dorie Wallace, Vice President of Customer Support, and all participants of our first Twitter Chat . We received a lot of great feedback and suggestions from the group. In case you missed it, here's a recap of what was covered. Question 1: What can @BBSupport do to serve you better? Dedicated analysts Increase product ... moreCommentsin Community News on 06/10/2013 06:13 AM
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[caption id="attachment_5439" align="alignright" width="185"] Dorie Wallace, VP of Customer Support at Blackbaud[/caption] Join Dorie Wallace, vice president of customer support, for Blackbaud’s first Twitter chat on May 15, 2013 from 3:00 to 3:30 Eastern Time! Use the hashtag #blkbchat to participate in the conversation. We’ll discuss your ... moreCommentsin Community News on 05/01/2013 02:27 PM