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Thanks for joining the Blackbaud Community, we’re so glad to have you here! This is your space to connect with and learn from other users around the world, share your own expertise, get product news and tips, and so much more. I’ve put together some tips to help you get started navigating and using the Community platform…
The core of the Blackbaud Community are the discussions, where you can ask questions and share your expertise. Here are instructions for using the various posting features available and tips for how to create an engaging post. Posting 101 To ask a question or start a discussion, go to the category your question relates to…
There are a variety of ways that your community experience can be personalized based on the content you follow and the notifications you’ve set. For example, you’ll see followed content on your community home page. Following Discussion and Blog Categories Following discussions and blogs helps personalize your community…
I found only one voting area within the "idea bank" to be able to add a specific constituent ID# in NXT at the time of creating a new individual record. Currently we're having to create a record and then go back in and change the ID#. Our example of why is for any that are our alumni and/or current students we're adding…
Hi there, I was wondering if any other users are having issues with a recent change when updating a credit card information in NXT. I only notice today and wondering if I missed any updates. Before we only needed to ask donors for new card and expiry date. The required fields are now card number, expiry,CVC and postal…
We had an issue charging a credit card last week which had me contacting support. The team advised me re: updated SCA requirements and the need to collect the CVV number to process credit card payments in the system, replacing the cardholder’s name. Given that we are unlikely to be the only New Zealand customer affected,…
Has anyone been successful in a multi stage application actually working? I have created both the pre application and the full application and tied them to the program. I submit a pre application and go through my process and then go to publish the full application utilizing the publish form and selecting the full…
Hello, I am posting this here because I would only waste my time and get frustrated if I talked to Customer "Service". At this time in the month, I must generate many reports. These would normally take about 20 minutes. They are now taking around an hour or more, if they don't completely time out and are abandoned. See my…
Hi all - Does anyone know the length of the OneRoster cache? We've had schools make changes that aren't reflected in OneRoster immediately, but they do show up after maybe an hour or several hours. Curious if there's a consistent exact length of time here.
We’ve been experimenting with Azure AI Foundry inside our CRM at Georgia Tech Foundation and recently built out AI-generated summaries at a few different levels: – summaries for individual interactions – roll-up summaries across all interactions – profile-level summaries that evolve over time All of this is integrated…
I know new webview gift batch comment may equal reference. But I'm looking at gifts that are in db view and have information in the reference field. I'm not seeing it on the gift record in web view. Is it there and I'm missing it? Or is it another missing field?
I have a flow that copies changes to some fields from RE to FE each night. In the last couple of day most (but not all) of my to the Project (Edit) endpoint have been returning this error: "body": { "Error": "Failed to save {project}", "Details": […
Hello, are there any schools in this community that use Canvas and grade passback to Blackbaud? We’ve been utilizing this feature since August of last year, with a few hiccups here and there. As of Tuesday, 3/17, the passback is no longer working for full-year courses (one-semester and quarter courses are syncing as…
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