We said soon, and we meant as soon as we could get it to you! We’ve expanded your play options – instead of always starting with a call, you can send texts first to enable timely follow up actions. You may want to prime donors that a student will be reaching out soon, or quickly reach a segment that is likely to give via text rather than a call. For more ...
I have some exciting news to share. When a prospect replies to a text message, that no longer automatically completes the solicitation play for them. You now have control over whether that prospect should continue to receive additional solicitations (i.e. if they respond with "Sorry I missed you, looking forward to the next call!) or if they should in ...
If you all haven't seen the post/emails yet - take a look https://community.blackbaud.com/blogs/103/7806 We're rolling out BBID for Agents, to match the security level Staff users have. Have any questions or concerns? Let us know!
BBID for Student Fundraisers Coming August 17th
In today's webinar, Raise Your Multi-Channel Voice and Cut Through the Direct Marketing Noise , I presented a plethora of new research and analysis on the impact of texting, diminishing returns on calling, the best day of the week to call, and much more.