If you all haven't seen the post/emails yet - take a look https://community.blackbaud.com/blogs/103/7806 We're rolling out BBID for Agents, to match the security level Staff users have. Have any questions or concerns? Let us know!
In today's webinar, Raise Your Multi-Channel Voice and Cut Through the Direct Marketing Noise , I presented a plethora of new research and analysis on the impact of texting, diminishing returns on calling, the best day of the week to call, and much more.
How much time do you spend creating, editing, and updating scripts? Perhaps that time is better invested in coaching agents to build better relationships. Think about these “3Bs” of coaching as you develop student agents.