If you missed the the Blackbaud CRM and Blackbaud Internet Solutions Update on Thursday, April 25 at 11:00 a.m. ET.  Register now  view the recording! In this session, the Blackbaud CRM Product Management and Marketing teams shared details of the strategic plan for 2019 and beyond.   Register Now to view the recording.   more

If you missed the the Blackbaud CRM and Blackbaud Internet Solutions Quarterly Update on Thursday, February 14 at 2:00.  Register now to view the recording! In this session, the Blackbaud CRM Product Management and Marketing teams shared details of the strategic plan for 2019 and beyond.   Click here to view the recording! more

Thank you to those that attended the  Spotlight on  Blackbaud CRM  on Thursday, November 15, at 2:00 p.m. ET.  If you missed it,  click here to watch the recording.  By popular demand, we brought back a session from bbcon 2018, allowing you to revisit the information and share with your colleagues.  Join Andrea Friedman, Senior Specialist at Save the ... more

Thank you to those who attended the Q4 Blackbaud CRM and Blackbaud Internet Solutions Roadmap Review  on Thursday, October 18 at 2:00 p.m. ET.  In this session, the Blackbaud CRM and BBIS product management and marketing teams shared details of the 2018 strategic plan and discussed recent enhancements.  This session is a repeat of the roadmap ... more

Thank you to those who attended the Q3 Blackbaud CRM and Blackbaud Internet Solutions Roadmap Review  on Thursday, July 19 at 2:00 p.m. ET.  In this session, the Blackbaud CRM and BBIS product management and marketing teams shared details of the 2018 strategic plan and discussed recent enhancements. If you missed the webinar, please click here ... more

Thank you to those who attended the Spotlight on Bulk Import webinar on Thursday, August 16.  In this Spotlight, we  took a deeper dive into the Bulk Import SKY web service for Blackbaud CRM.   If you missed the webinar, please click here (Register and click 'Launch Presentation') to view the recording.  Also, attached is the presentation deck.     more

Thank you to those who attended the Enhanced Communications Consent Spotlight  on Thursday, August 23.  In this session, we shared details of some of the exciting Blackbaud CRM and Blackbaud Internet Solutions enhancements related to Communications Consent available in the product.  If you missed the webinar, please click here  (Register and ... more

Thank you to those who attended the Q2 Blackbaud CRM and Blackbaud Internet Solutions Roadmap Review  on Thursday, April 19 at 2:00 p.m. ET.  In this session, the Blackbaud CRM & BBIS product management and marketing teams shared details of the 2018 strategic plan and discussed recent enhancements. If you missed this webinar, please click here ... more

Thank you to those that attended the Blackbaud Internet Solutions Spotlight on Thursday, April 12 at 2:00 p.m. ET.  In this session, the Blackbaud Internet Solutions Product Management and Marketing teams shared the Blackbaud Internet Solutions Acquisition Form being released in Service Pack 16.  They did a a deep dive into configuring this form ... more

Thank you to those that attended the Blackbaud Internet Solutions Spotlight on Thursday, February 22 at 2:00 p.m. ET.  In this session, the Blackbaud Internet Solutions Product Management and Marketing Teams shared details about the features released in Service Pack 15 for enhanced communication consent.  We also spent some time with J. Schulz ... more

Thank you to those that attended the Blackbaud CRM Quarterly Review and Spotlight on Thursday, February 15 at 2:00 p.m.   In this session, the Blackbaud CRM product management and marketing teams shared details of the 2018 strategic plan and highlighted some recent enhancements.  If you missed this webinar, please click here (register and click ... more

Thank you to those who attended the Q4 Blackbaud CRM Roadmap Review on November 7th. We appreciate your patience in bearing with us during the audio issues at the start of the call.  We isolated the problem to the conference bridge and are troubleshooting solutions so this will not happen again. Fortunately, we were able to cover the crux of the roadmap ... more

Thank you to those that attended the Blackbaud Internet Solutions Quarterly Roadmap Review on Thursday, November 9 at 1:00 p.m. ET.  In this session, the Blackbaud Internet Solutions Product Management and Marketing Teams shared details of the strategic plan for 2018 and beyond.   If you missed this session, please click  here  (register and click ... more

Thank you to those that attended our Q3 Blackbaud Internet Solutions   S p otlight  webinar on Thursday, September 7 @ 1 p.m. EST.  This Spotlight featured updates that will be coming to the product in Blackbaud Internet Solutions 4.0 Service Pack 14, which will include enhancements around complex and multi-day events. If you missed this session, ... more

Hi Community, We hope you are getting as  excited for BBCON 2017 in October as we are! As we announce a lot of great information through our Roadmap spotlights and at BBCON 2017, we wanted to take some time out this week to share with you the changes to our release schedule for Blackbaud CRM & BBIS Service Packs in 2017 and 2018. The cadence will continue to ... more

Thank you to those who attended our Q2 Blackbaud CRM Roadmap Review on June 22.  For those unable to make the live event, please click  here   (register and click "Launch Presentation") to view the recording.  Also, please find a pdf of the presentation attached.   In this session, we shared the details of our strategic plan and an overview of upcoming ... more

The Q2 BBIS Spotlight webinar was held on Tuesday, June 13 @ 2 p.m. EST.  The Spotlight featured content from a variety of speakers within Blackbaud that many of you have worked with in the past. Topics included: SP13 Preview Product Manager Samantha McGuin will demonstrate new features coming in the BBIS SP13 release, set for release later this month, ... more

Thank you to everyone who joined us for our Spotlight on the Blackbaud Data Warehouse, Part 1 webinar.  Topics for this webinar included a technical overview of the Blackbaud Data Warehouse, a review of the upcoming OData API capability, and an introduction to how OData can power your business intelligence.  If you missed the webinar or would like to ... more

For those of you who were able to make it, thank you for joining us on Wednesday, May 17 to check out the Blackbaud Internet Solutions Roadmap Presentation. If you were unable to make it, no need to worry! You can view the recording of the roadmap presentation at  this link . A PDF of the slides presented during this session are available below. See you next ... more

Thanks to everyone who was able to join us for the roadmap call last week.  We have an exicting year planned!   In our presentation, we spent time focusing on what doe SKY mean to BBCRM and then dove into the 2017 and beyond roadmap.  Our focus this year is on Home Improvement, Business Intelligence, Advanced Data Management and Developer Tools.   We ... more

If you could not attend last week's Blackbaud Internet Solutions March Spotlight Session, the recording is now available at this link . Product Manager Samantha McGuinn discussed, and Solutions Engineer Sarah Davis demonstrated, the following product functionality: Focus on Events New Event Form Release (available in Service Pack 11) ... more

Thank you to everyone who attended our February Spotlight on Blackbaud CRM on February 16th. For those unable to make the live event, please click here   (register and click "Launch Presentation") to view the recording.  Also, please find a pdf of the presentation attached.   In this Spotlight, we showcased new features included in the Q1 Service Pack ... more

Thank you to those who attended our Blackbaud Internet Solutions Bi-Annual Update on December 1st. For those unable to make the live event, please Click here  to watch a recording of the webinar.  Note that you will need to register with an email address in order to view the recording.  A pdf of the presentation is attached to this post.   In this session, ... more

Hi everyone!  To keep communication open around our supported versions, we wanted to remind you that Blackbaud CRM version 3.0 will enter Extended Support on December 31, 2016.  As noted in the Blackbaud CRM Notice of Support End Dates , Extended Support for 3.0 will begin on December 31, 2016, and will remain in effect through December 31, 2017.  Th e ... more

Read more about new Blackbaud CRM features being delivered in the last release of 2016, 4.0 Service Pack 11.   more

Read more about new BBIS features being delivered in the last release of 2016, including a new event registration form which is the first execution of our multi-release events plan, private messaging for directories, and more! more

Due to a great upgrade response to version 4.0 we've seen far fewer bugs in our later 3.0 service packs and none reported after SP 14.  With this in mind there will be no 3.0 SP 15 release.  If you have any questions please reach out to support, your Technical Account Manager or CSM for more details.  more

Security continues to be a focus for our Blackbaud Internet Solutions (BBIS) product. Read more about changes coming in SP10 to keep your constituent, user and credit card information safe. more

I'm excited to announce the release of BBCRM 4.0 Service Pack 10. It is now available on the downloads page of blackbaud.com. Service Pack 10 addresses 70 defects and includes 12 value adding features. Highlights of Service Pack 10 include: BBCRM Enhancements For our international customers, significant performance improvements were made to the ... more

Thank you to those who attended our September Spotlight on Blackbaud CRM and Blackbaud Internet Solutions on September 22nd.  For those unable to make the live event, please click here   (register and click "Launch Presentation") to view the recording.  Also, please find a pdf of the presentation attached.   In this Spotlight, we showcased ... more

Change is good. No, really, it is. And, in this case, it’s very good. That is, if you’re using Blackbaud CRM™ with Blackbaud Merchant Services™ (BBMS). In addition to helping you streamline payment processing with Auto Reconciliation, Credit Card Updater , and other tools, Blackbaud Merchant Services now features a new, and improved, web portal. ... more

Thank you to those who attended our August Spotlight on Blackbaud CRM and Blackbaud Internet Solutions on August 11th. For those unable to make the live event, please click here   (register and click "Launch Presentation") to view the recording.  Also, please find a pdf of the presentation attached.   In this Spotlight we showcased the following: ... more

I’m excited to announce the release of BBCRM 4.0 Service Pack 9 is now available on the downloads page of blackbaud.com.   Service Pack 9 addresses 96 defects and includes 11 value adding features.    Highlights of Service Pack 9 include: BBCRM Enhancements Address Finder and Deceased Finder data transfer changes to improve security, scalability and ... more

With 4.0 Service Pack 8 and 9, we have made a few updates to our system requirements .  In Service Pack 8, we now support the Microsoft Exchange integration for Office 2016 and Exchange Server 2016.  And with Service Pack 9, we support the Microsoft Office integration for Office 365.  H owever, the support of Office 365 does not allow for mail merges and ... more

Address Finder and Deceased Record Finder are two of the many data services that are available as part of the Data Tune-Up feature within Blackbaud CRM.  Learn more about the Data Services offered by Blackbaud. The upcoming CRM 4.0 Service Pack 9 release, targeted to release at the end of the month, will include updates to Address Finder and Deceased ... more

Thank you to those who attended our Blackbaud Internet Solutions Bi-Annual Update on July 14th.  For those unable to make the live event, we have made available a recording of the bi-annual update here  (register and click "Launch Presentation").  Also, please find a pdf of the presentation attached. In this update session, we provided the ... more

Last month we launched a discovery project focused on validating designs for improving business process processing within Blackbaud CRM.  Thanks to the 12 organizations that participated in discovery.   The design is complete and development has begun.  More details about the design will be announced in an upcoming roadmap call and future ... more

In 2015, Blackbaud embarked on a journey of discovery with 18 CRM customers to discover what your email needs are, how BBIS and CRM Marketing Efforts meet those needs today and most importantly to learn about the pain points and challenges you have with sending email through CRM Marketing Efforts and BBIS. Customers ranged from those with small ... more

Thanks to those of you who were able to join our roadmap call today.  We had a lot of really awesome things to share with you!  For those who were unable to join I wanted to provide a recap of the roadmap call and invite you to  listen to the recording . Key Takeaways: We have a lot of exciting new features coming in upcoming Service Packs, join our  spotlight calls to learn more We are changing our mobile focus from Day of Event to Fundraiser on the Go based on customer demand,  we hope to revisit mobilization of Events  after  the Fundraiser plans complete. We are transitioning from major releases to service pack releases which allow us to get new capabilities in your hands quicker, thus replacing a 5.0 release with SP11 New feature development will be delivered using Blackbaud SKY when applicable, including new features like Bulk Import and Fundraiser on the Go more

Thank you to those who attended our April Spotlight on Blackbaud CRM on April 21st. For those unable to make the live event, please click here   (register and click "Launch Presentation") to view the recording.  Also, please find a pdf of the presentation attached.   In this Spotlight we showcased the following: Blackbaud Intenet Solutions features ... more

Thank you to those who attended our March Spotlight on Blackbaud CRM on March 17th.  For those unable to make the live event, please click here   (register and click "Launch Presentation") to view the recording.  Also, please find a pdf of the presentation attached.   In this Spotlight we showcased new features in the Version 4.0 Service Pack 7 release ... more

Thank you to those who attended our webinar on Boost Giving with Credit Card Updater for Blackbaud CRM™ on March 3rd .  For those unable to make the live event, we have made available a recording of the webinar here (register and click "Launch Presentation").  Also, please find a pdf of the presentation attached. In this webinar, we showed you how to ... more

Thank you to those who attended our February Blackbaud CRM™ Quarterly Roadmap Review on February 19th.  For those unable to make the live event, we have made available a recording of the roadmap review  here  (register and click "Launch Presentation").  Also, please find a pdf of the presentation attached. In this Roadmap Review, we provided a ... more

Thank you to those who attended our January Spotlight on Blackbaud CRM on January 28th.  For those unable to make the live event, please click here  (register and click "Launch Presentation") to view the recording.  Also, please find a pdf of the presentation attached.   more

Thank you to those who attended our December Blackbaud Internet Solutions Webinar on December 10th.  For those unable to make the live event, we have made available a recording review here (register and click "Launch Presentation").  Also, please find a pdf of the presentation attached. In this Roadmap Review, we provided a ... more

Thank you to those who attended our November Blackbaud CRM™ Quarterly Roadmap Review on November 12th.  For those unable to make the live event, we have made available a recording of the roadmap review here (register and click "Launch Presentation").  Also, please find a pdf of the presentation attached. In this Roadmap Review, we provided a review ... more

Thank you to those who attended our 2015 Spotlight on Blackbaud CRM ™ on September 24th.  For those unable to make the live event, please click here  to view the recording and see below the slides for your review. ( Register and click 'Launch Presentation".)   The Blackbaud CRM Spotlight series provides an in-depth look at new and upcoming ... more

Hi, all! We are pleased to provide some advance notice of changes in the upcoming Blackbaud CRM version 4.0 Service Pack 5, which will introduce support for version 1.2 of the TLS protocol.  TLS 1.2 is required in order to comply with Payment Application Data Security Standard (PA-DSS) version 3.1, released by the PCI Security Standards ... more

Thank you to those who attended our August Blackbaud CRM™ Quarterly Roadmap Review on August 27th.  For those unable to make the live event, we have made available a recording of the roadmap review here (register and click "Launch Presentation").  Also, please find a pdf of the presentation attached. In this Roadmap Review, we provided an update on the ... more

Thank you to those who attended our July Spotlight on Blackbaud Internet Solutions ™ on July 23rd.  For those unable to make the live event, we have made available a recording of the roadmap review here (register and click "Launch Presentation"). The Blackbaud CRM Spotlight series provides an in-depth look at new and upcoming initiatives and ... more

Thank you to those who attended our second 2015 Spotlight on Blackbaud CRM ™ on June 25th.  For those unable to make the live event, we have posted the slides for your review below.  The Blackbaud CRM Spotlight series provides an in-depth look at new and upcoming initiatives and continues our commitment to transparency and frequent communication. In ... more

Thank you to those who attended our second 2015 Spotlight on Blackbaud CRM ™ on April 23rd.  For those unable to make the live event, we have made a recording of the event available here (register and click "Launch Presentation"). The Blackbaud CRM Spotlight series provides an in-depth look at new and upcoming initiatives and continues our commitment ... more

Thank you to those who attended our May Blackbaud CRM ™ Quarterly Roadmap Review on May 14th.  For those unable to make the live event, we have made available a recording of the roadmap review here (register and click "Launch Presentation"). In this Roadmap Review, we shared the strategic plan for the 5.0 release and beyond. The Blackbaud CRM 5.0 release ... more

Thank you to those who attended our first 2015 Spotlight on Blackbaud CRM ™ on March 26th.  For those unable to make the live event, we have made available a recording of the roadmap review here . Slides from the recording are also attached for your reference. The Spotlight series provides an in-depth look at new and upcoming Blackbaud CRM ... more

Thank you to those who were able to attend our Blackbaud CRM Quarterly Roadmap Review on February 12th.  For those unable to make the live event, we have made available a recording of the roadmap review here .  Slides from the recording are attached below for reference.  Stay tuned for more events to come in 2015!   more

Thank you to all who attended our Q4 Blackbaud CRM 4.0 Release Quarterly Roadmap Review on November 13th.  For those unable to make the live event, we have made available a recording of the roadmap review here . Slides from the recording are attached below for your reference. more

Thank you to those who attended the August 14 th Blackbaud CRM Quarterly Roadmap Review.  The Blackbaud CRM product management and marketing teams covered a number of key features in this session, including: Constituent Query against the Blackbaud Data Warehouse Partial Payment Support for Events with Designations Posting ... more

The upcoming version 4.0 release includes new Marketing and Communication Templates.  View the demo of the new Marketing and Communication Templates showcased in our April Feature Preview below.   83% of the April Feature Preview attendees rated this feature as Excellent or Good.  more

The upcoming version 4.0 release includes exciting ResearchPoint updates.  View the demo of the new ReserachPoint features showcased in our April Feature Preview below.     100% of the April Feature Preview attendees rated this feature as Good or Excellent.    more

The upcoming version 4.0 release includes new Constituent Tiles and Multi-Layer Tab features. View the demo of these feature showcased in our March Feature Preview below.   100% of the March Feature Preview attendees rated these feature as Excellent or Good.  more

The upcoming version 4.0 release includes new pledge edit installment updates. View the demo of the new pledge edit installment enhancements showcased in our April Feature Preview below. 83% of the April Feature Preview attendees rated this feature as Excellent or Good.  more

The upcoming version 4.0 release includes an exciting new way to report on gift information.  View the demo of the Giving List feature showcased in our April Feature Preview below.    86% of the April Feature Preview attendees rated this feature as Good or Excellent.  more

The upcoming version 4.0 release includes new search and column display features.  View the demo of the sticky search and column display feature showcased in our March Feature Preview below.      100% of the March Feature Preview attendees rated this feature as Excellent.    more

Thank you to those who were able to attend our Blackbaud CRM Quarterly Roadmap Review on May 8th.  Slides from the recording are attached for your reference.   more

Thank you to those who were able to attend our second Blackbaud CRM Quarterly Roadmap Review.  For those unable to make the live event, we have made available a recording of the roadmap review here.  Slides from the recording are also attached for your reference.   more