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Holly's Helpful Hints: Organizing Discussion Content

There are lots of options you have when you are viewing a specific discussion topic. Let's talk about how you can organize all the discussion topics you are interested in following or in which you participate.

1. Subscriptions
You can subscribe to a specific discussion topic by clicking on the subscribe link below the original post.
You can also subscribe to an entire category of discussion topics by going to the My Subscriptions link off of your My Community page. Please note that your subscription options on this page depend upon which products you've selected, so make sure your product selection is up to date!

We recommend that if you are following an entire discussion category, that you sign up for daily digests. If you are following a specific topic, use instant notifications.

For discussion topics you are interested in following, but don't really want an email about, use the bookmark option on a thread.

Bookmarked topics appear in a list on your My Community page.

3. Post Order and Most Liked
In a discussion thread, you can reorganize the order in which replies appear. There are two tabs to help you with this. The first tab, the "date" tab, allows you to organize the responses from newest to oldest or oldest to newest, by clicking on the up/down arrows. The second tab, the "votes" tab, allows you to sort the replies by the number of "likes" or "good answers" they've received.

4. Recent Topics, Popular Topics, My Topics
When looking at a discussion category, you see a three-tabbed experience. These three tabs - Recent Topics, Popular Topics, My Topics - allow you to sort through discussion topics based on age, responses, and your participation. The Recent Topics tab shows you the most recently added discussion topics. The Popular Topics tab shows you the discussion topics with the most replies. The My Topics tab shows you any discussion topic within that category that you have replied to or started.
These tabs appear on product home pages, product discussion pages, and every discussion sub-category.

There are a lot of ways you can organize and consume discussion content in the Blackbaud Community. My suggestion is to try out each of these tools and design a system that works for you!

Community, share your tips on this topic in the comments below...

Got questions? Post them here.
Posted by Holly Herbert on Sep 23, 2016 11:52 AM America/New_York

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Is there any thought/idea/roadmap to cleaning up old threads and/or combining threads that are about the same topic into one thread?
  • Posted Fri 23 Sep 2016 12:07 PM EDT
Hi Phillip! When we launched the Blackbaud Community last year, we did some pretty major cleanup. We have another cleanup slated for 2017. We won't be merging similar threads - that's not currently an option on this platform - but we will be removing outdated content.
  • Posted Fri 23 Sep 2016 12:11 PM EDT
Thanks for these organizing and navigating tips! I have been struggling with this since the Community was started.
  • Posted Fri 23 Sep 2016 01:11 PM EDT
Is there a way to quickly see all the threads you've created and participated in? That's a pretty common feature (go to your profile page, and see all your activities), but not sure if possible here. 
  • Posted Thu 21 Jun 2018 04:47 PM EDT
Jason, you can find your activity on the bottom of your MyCommunity Dashboard (
  • Posted Thu 21 Jun 2018 04:49 PM EDT