Reporting Content, Spam, And Users In Community

Sometimes content or users pop-up that are not in keeping with the culture of our space.



In those cases, it's important that everyone knows how to report that content and/or user to the Community Managers team so we can deal with it appropriately.



First, let's talk about reporting content. Content can be a discussion post, a blog post, an event, or a resource.



To report content, click on the three dots on the discussion and click "report."









Once you click "report" a box will pop up asking you why you are reporting the content. You can say "spam" or any reason why you feel the content should be reported.



Reporting content sends a notification to the entire Community Managers team at Blackbaud and we will assess the report and respond accordingly.



Now, let's talk about reporting users. As I said, our community is full of helpful, friendly people. But sometimes users act in ways that are counter to the community culture. In these cases, you can report a user. To do this, go to the user's community profile page and click on "report member" under their profile picture.







When you click this button, you are taken to a messaging screen, where you are asked to share your reason for reporting. Share you reason(s) and click "report user."



As with content, when you report a user a notification goes to every member of the Community Managers team and we will assess the issue and respond accordingly.



Reporting spam in Community or a potential spammer will net you a Spam Blocker badge, so stay vigilent!