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Holly's Helpful Hints: Reporting Content And Users

One thing I love about the Blackbaud Community is how friendly and helpful everyone is. It's so nice coming to work every day and having my inbox flooded with messages of community members helping each other by sharing tips and tricks, troubleshooting issues, or even refining ideas. However, like any large public space, sometimes content or users pop-up that are not in keeping with the culture of our space. In those cases, it's important that everyone knows how to report that content and/or user to the Community Managers team so we can deal with it appropriately.

First, let's talk about reporting content. Content can be a discussion post, a blog post, an event, or a resource. To report content, locate the link at the bottom of the content block that says "report."
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Once you click the report button, a dialogue box opens, asking why you are reporting the content. Once you have indicated why you are reporting the content, hit the submit button.
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Reporting content sends a notification to the entire Community Managers team at Blackbaud and we will assess the report and respond accordingly.

Now, let's talk about reporting users. As I said, our community is full of helpful, friendly people. But sometimes users act in ways that are counter to the community culture. In these cases, you can report a user. To do this, go to the user's community profile page and click on "report member" on the right side of the page.
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When you click this button, you are taken to a messaging screen, where you are asked to share your reason for reporting. Share you reason(s) and click "report user."
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As with content, when you report a user a notification goes to every member of the Community Managers team and we will assess the issue and respond accordingly.

I sincerely hope no one reading this post ever has to use these features, but if you need to, now you know how!

And, as always, if you have other ideas for helpful hints, let me know in the comments below.
Posted by Holly Herbert on Nov 10, 2016 1:26 PM America/New_York

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