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Holly's Helpful Hints: How To Find Answers To Questions, Part 1

In the information age, when we have a question we expect to find an answer online. If a similar question has been asked in Community, global search can help you find the members' answers.   

The global search bar is found on the home page. This search bar searches everything in the entire Blackbaud Community. Every product, every area, everything. So while there are times (that I'll talk about in a minute) where this is useful, be prepared to engage some filters on your search results.

Here's an example:
Let's say I am interested in learning more about peer-to-peer fundraising. I can type that into the search bar (hint: if you want that specific phrase, use quotation marks around the phrase, otherwise search will return any result that has any of those terms in it).
Now you are on our search results page. My search returned 140 entries. The number of results may vary, based on your permissions in the community.

In this case, 140 entries still feels like a lot of information. So I'm going to employ some filters.

First, I'm going to sort my results so I see the most relevant results first. Now you will see content with your search phrase in their titles at the top of the page. This is helpful as you assess what type(s) of content are available.

But using the sort feature doesn't help whittle down the number of returned entries. That's what filters are for. I can tell the filters to only show me certain types of content (in this case, I asked for blogs and resources) and only content that has been posted in the past week.

By using filters and sort, I'm able to narrow my initial 140 results to three (3), which is much more convenient and relevant.

If you type something much more generic, like "fundraising," into the search bar, the number of results would become overwhelming very quickly and you may want to be able to filter by product.
Posted by Holly Herbert on Mar 22, 2018 8:30 AM America/New_York

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Thank you Holly. I look always look forward to your Helpful Hints.
  • Posted Sat 04 Mar 2017 05:09 PM EST
Was looking for some information the other day and not having luck...but I remembered your posts and came back for some helpful tips!
Thanks...found some ideas!
  • Posted Tue 21 Mar 2017 10:45 AM EDT
That's great to hear, Joan!
  • Posted Tue 21 Mar 2017 10:48 AM EDT
Is there a way when searching not to have every comment made to a Question in a discussion appear in the results? I'd rather see that if someone asked a question about "proper case" and perhaps display the number of responses next to the question asked.
  • Posted Thu 17 Aug 2017 12:40 PM EDT
Thanks, Holly! I'm really looking forward to this series as I've never been super successful at finding community posts via search that are exactly what I'm looking for. Excited to try out your tips!
  • Posted Thu 17 Aug 2017 12:45 PM EDT
Hi Tom,

Currently we don't have the option of only showing the original question in the search results. I know this leads to a clunky experience sometimes. Would you mind posting this as an idea in our Community Feedback Forum:

Thank you so much!
  • Posted Thu 17 Aug 2017 01:36 PM EDT
Tom...YES!  So frustrating when you get 20 results and 18 of them are comments on 1 post.  When you post this in the Idea Bank, please share the link to that Idea so others (like me!) can vote for it.
  • Posted Thu 17 Aug 2017 03:55 PM EDT
There is no Global Search button or tab on my home page.  Do you mean the Chat with Support or Resource Centre buttons?
  • Posted Fri 18 Aug 2017 08:20 AM EDT
Thanks, Holly. I always learn something from your posts!
  • Posted Fri 18 Aug 2017 08:27 AM EDT
Pam Lindsay - Holly means the homepage of Blackbaud Community.  To get to that page, click on the big "Blackbaud Community" title on the top left of this page.  But anywhere you see the search bar that says inside it in gray, "Search the Blackbaud Community", you have found the search bar she is talking about. 
  • Posted Fri 18 Aug 2017 08:51 AM EDT