How To Write A Helpful Tip 3304

How To Write A Helpful Tip

Every day the Blackbaud Community gets asked tons of questions and our community members give tons of answers in return. But, for someone who is new to the community experience, sharing an answer - even when you know it - can be daunting. So this week's helpful hint is about how to put together a helpful response (or tip) in the community.

There are basically three steps to composing a helpful response. Let's break them down:

1. Be human.
I know this might sound ridiculous, but people trust people more than they trust robots. So when you decide to become active in the community (either asking or answering questions), I suggest you make sure you have a profile picture uploaded and a little bit of profile information in place. You can update your profile by clicking on your name at the top > Your profile.

2. Be concise.
Wehn you are answering questions and sharing tips online, make sure that your response has enough detail to be helpful, but not so much detail that it becomes overwhelming. And, whenever possible, include pictures. Nothing breaks up a wall of text like some strategically placed screenshots or other relevant images. 

3. Be linked.
I love seeing links in a response on the community. Links mean that we are broadening the knowledge of the site and that you are either helping other community members learn about or be reminded of other resources to help them succeed. If you cite a book, link to the author (or the book). If you cite a blog, link to the post. If you cite another part of the community, link to that other part of the community. Links can often help provide the details that you may not have wanted to provide in the body of your response (see tip 2). 

I hope this helps you share even more amazing answers and tips in the Blackbaud Community.
Blog Community News 03/23/2017 9:00am EDT