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Holly's Helpful Hints - Writing An AMAZING Community Bio

Many of my helpful hints talk about how important it is that you look like a human and not a robot in the community. A complete community profile will help you get answers faster (people talk to people, not robots) and build out your professional network (people connect with people, not robots). Bottom line, your profile humanizes you.

Recently, I wrote a helpful hint focused on uploading a profile picture (you can find that post here). This week, I'd like to help you take your profile to a whole new level by sharing some tips on how to write an AMAZING community bio.If your profile picture is your face in the community, then your community bio is your persona. It establishes who you are and sets the tone for how you will interact on the community, while representing your passions and your expertise.

Community bios are short and snappy, so figuring out how to make every word count is important. There are essentially three parts to a community bio. Let me break them down for you:

Who
This is who you are and how you relate to the Community. I like to share something professional and something personal. For example, my community bio starts with:
Community Manager for Raiser's Edge, Raiser's Edge NXT, Online Express, SKY API, Blackbaud CRM and BBIS, eTapestry, Luminate CRM, and Target Analytics. I am a recent Charleston, SC transplant (love living by the beach) and glitter aficionado.
I've told you something professional (look at all those communities I manage!) and something personal (seriously, I have so much glitter in my life).

Why
Once you've established who you are, the next step is to explain why you're in the Community. This helps other community members understand what your goals are for the site and for your own network. My "why" statement is:
I'm here to help create an online space in which community members can Learn, Engage, and Connect.
Your "why" statement can be short (like the example) or can be more expansive if you have lots of reasons for being in the community.

What
The final part of your bio is your "what" statement. This statement establishes what experiences and expertise you can offer your fellow community members. Using my bio as an example once again, you can see my "what" statement is essentially a giant generalization of my resume:
I have a Master's degree in Public Relations from Indiana University and over a decade of experience in community building and management for nonprofits.
The "what" statement is what helps people understand what kind of knowledge base you draw from when you respond or post in the community.

If you put the Who, the Why, and the What together, you will have a strong and compelling bio on community. Ready to update your Community bio? Go here to edit/update your profile.

As always, if you have ideas for future helpful hints (or if you have hints of your own for writing a good bio) share in the comments below.
 
Posted by Holly Herbert on Sep 28, 2017 8:30 AM America/New_York

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Great advice.  Not just for this community, but everywhere. 
  • Posted Thu 06 Apr 2017 12:04 PM EDT
Thanks, John!
  • Posted Thu 06 Apr 2017 12:56 PM EDT
John Heizer... my sentiments exactly!
  • Posted Thu 06 Apr 2017 01:35 PM EDT
Excellent ... I put a profile together using your brilliant advice. Thank you.
  • Posted Thu 28 Sep 2017 01:19 PM EDT
Thanks for another very helpful blog, Holly!
  • Posted Fri 29 Sep 2017 08:52 AM EDT
Bio has been updated - believe I followed your great advice!
  • Posted Fri 29 Sep 2017 09:48 AM EDT
Excellent Ideas!
  • Posted Tue 03 Apr 2018 11:20 AM EDT
Thanks!
  • Posted Mon 09 Apr 2018 02:43 PM EDT
Defiitelysomething to work on! Thanks for the tip!
  • Posted Wed 18 Apr 2018 06:13 AM EDT
I've been putting off getting involved because I felt I was too busy.  Boy, was I wrong!!  I have found information that has helped me in my position as a Development Stewardship Coordinator.  I will make more time for this community!!!
  • Posted Tue 24 Apr 2018 12:01 PM EDT
Great advice! I'm going to use this to update my profile
  • Posted Mon 30 Apr 2018 02:01 PM EDT
I'm the Director of Library Services and Technology Integration at Calvary Christian Academy. I assist teachers with all things LMS related, I'm especially popular at the end of each semester!
I enjoy using the community to trouble shoot issues with using the "on" products. I am a problem solver by nature, so helping others solve tech problems or sharing "best practices" is one way I can contribute to the community.
  • Posted Mon 30 Apr 2018 02:25 PM EDT
thanks for the insight Holly!  well said!
  • Posted Fri 04 May 2018 07:01 AM EDT
Thanks, Holly!
  • Posted Mon 07 May 2018 11:11 AM EDT
Good tips. Should probably go back and read mine again. :)
  • Posted Thu 21 Jun 2018 12:57 PM EDT
I should have read your helpful hint BEFORE I updated my bio, lol. Time for a little tweaking!
  • Posted Mon 23 Jul 2018 11:17 AM EDT
Thank you for this article. Very helpful. Great to be back on this site! I have started a new job and I'm ready to continue learning more and more about Raiser's Edge and Raiser's Edge NXT.  Also to talk with fellow Raiser's Edge users in Blackbaud community, to gain some perspective, ask for advice and one day get Raiser's Edge certified! :)
  • Posted Wed 10 Oct 2018 09:34 AM EDT
Thank you!
  • Posted Tue 06 Nov 2018 11:17 AM EST

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