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How to Request a Backup of Your Hosted Database 2195

One of the benefits of having Blackbaud host your applications is that we take care of the administrative tasks of creating and saving backups so your IT team doesn’t have to. You also don’t have to worry about disaster recovery.  If anything ever happens to your place of business, we can supply a backup of your data, down to a 15 minute window, should you ...

Added by Michelle McLaughlin News Archived - Hosting Blog 02/25/2016
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Accessing Blackbaud Hosting Services Using Only One Login 2194

Have you set up your hosted Edge products so that you are not required to enter a second username and password when logging in? If you haven’t already set up Windows Authentication for your hosted users, we highly recommend this to reduce the number of logins. This form of authentication is recommended for Mac users as well. When Windows Authentication ...

Added by Michelle McLaughlin News Archived - Hosting Blog 02/17/2016
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Blackbaud Hosting Support Hours for Monday, February 15th 2193

Blackbaud’s US offices will be closed on Monday, February 15th in observance of Presidents' Day. Our offices will reopen for normal business hours on Tuesday, February 16th. As always, our online Support resources  will remain available to users with active maintenance. Are you new to the hosting environment or a new administrative user? Sign up ...

Added by Michelle McLaughlin News Archived - Hosting Blog 02/11/2016
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Configuring Internet Browsers for Blackbaud Hosting Services 2191

Blackbaud Hosting Services recommends some basic browser configuration settings in order to ensure the most complete functionality while accessing and working within your hosted applications. After  installing Citrix , the following settings will need to be configured for all users in the appropriate browsers: Internet Explorer          Version ...

Added by Michelle McLaughlin News Archived - Hosting Blog 02/04/2016
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How to Manually Disconnect a Hosting Services User 2190

There are times when it may be necessary to manually disconnect a user from the hosted environment, such as if the hosted application was closed without a proper logout. But, you may wonder, if the application is already closed – how do you disconnect the user? The steps are outlined below, and can also be found in the Knowledgebase solution, How to ...

Added by Michelle McLaughlin News Archived - Hosting Blog 01/28/2016
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Desitination for Hosting Blog Content from KnowHow