Hello, I am curious how people handle the fact that you cannot refund a sales order twice. We run into issues with this with our studio classes. Sometimes a student will forget to sign in to get their refund. The obvious solution to this is to give them a partial refund. However, if the class is cancelled, we are unable to…
Hi, I just received this email from Blackbaud. Can anyone translate what this means for me and/or tell me if this even pertains to Altru users? Thanks! Tamara "As part of Blackbaud’s commitment to your success, we keep abreast of industry best practices and wanted to make you aware of upcoming email authentication best…
Hi there, I was wondering if there's already a pledge report somewhere in the web view of NXT that will show me all pledges due in the coming month. Also, looking for a pledge report that will show me overdue pledges of all-time. Thanks!
Has anyone experienced a situation where merged records appear in your CRM marketing efforts? I have a person that had 2 merged id's that showed up 3 times in my marketing effort. I didn't think this could happen, seems strange and I want to know if there's something that can be done on the marketing effort side or do we…
How do you create a query that will output the appeal and mailing assigned to donations that is a new tool to sales orders?
Since the URL update we have been experiencing some major issues and Altru support is telling us we are the only org having the issue. For one our reports did not work at all 11/9 - 11/12. Now our issues are: * Entry of data into the system cannot be seen by all employees that should be able to see the data including the…
We're thinking of managing our volunteer services using Altru. Is anyone out there doing this and willing to chat about their experience?
Hi all, Is anyone else having issues taking chase cards through the WisePOS readers today? We've tried restarting everything, and the chase credit cards (not debit) keep declining. Thanks in advance!
Hi everybody, Any advise on how to update the look of membership cards on paper? I am working on updating the look of our membership cards we print on paper stock. I am curious about what other museum's membership cards look like when they are printed on paper. Thanks for any help you can give
Hi all, Sometimes when registering for an event twice (same name or same account) they see an error that we can not seem to correct. Any work arounds? Is there an allow repeat feature or something that we're missing? The odd thing is that it happens for certain people or perhaps certain programs, but we don't have enough…
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