We have decided to move all of our systems to Altru: We used Shopify for our Museum Store and Tix for events and classes. We also printed membership cards which did not have a useful membership number - we are moving to digital cards. The biggest change for our members will be to set up a new account in Altru so they can…
I'm holding an event in 2026 that is almost identical to one held in 2024. Is it possible to duplicate this event to just update the necessary changes (ie date)?
UPDATE: QR code authentication has returned but now only for one user who does NOT have a smart phone. Is there any way to bypass this without downloading an app? Any help is greatly appreciated! Original post: We use Blackbaud Altru as our museum Gift Shop POS and my (primarily octogenarian) volunteers have done a great…
Hi there Blackbaud Community! My museum is coming up on our 50th anniversary. As a part of this, we want to publish a list of constituents who have been members for 40 years, 45 years, and 45+ years. The main challenges I currently see are query capabilities and data entry accuracy and consistency. But, maybe there are…
Our institution hosts fundraising events and we use special events in Altru for the purpose of selling tickets and sponsorships online and tracking registrants. We need to add registrant attributes after constituents are already registered in the event. We worked with Blackbaud Support and confirmed that the only way to…
Hello, I am new to the membership side of Altru and am curious what standard reports others use to monitor your program. We are currently set up to easily monitor monthly sales/renewals, soon-to-expire members, and recently lapsed members. Are there other built-in reports in Altru or custom queries that you've found…
Hello! Our Instagram was hacked. It's easily our most robust communication channel and we're heading into our busiest time of the year. It's pretty devastating. We never received a change of email notification and 2FA was turned on. Wondering if anyone here has had any experience with this and successfully recovered their…
I'm about a year into Altru, and I'm looking for refreshers/new learning opportunities to get deeper into the system. I'm the sole Database Manager, and while I report to the Director of Philanthropy, I help pretty much every department - I'd love to get to a point where I'm able to train every user for their own needs and…
How do I transfer a custom field from the main page to the 'Custom Fields' section under Education?
Hello, We are thinking about removing honorifics (Mr. Mrs. etc.) from all of our records. I was wondering who if anyone else is not using them and if you received feedback good or bad. In doing research I read that it could be offensive to some cultures so we are hesitant to make the change. I wanted to get others…
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