Our institution hosts fundraising events and we use special events in Altru for the purpose of selling tickets and sponsorships online and tracking registrants. We need to add registrant attributes after constituents are already registered in the event. We worked with Blackbaud Support and confirmed that the only way to…
Hello, I am new to the membership side of Altru and am curious what standard reports others use to monitor your program. We are currently set up to easily monitor monthly sales/renewals, soon-to-expire members, and recently lapsed members. Are there other built-in reports in Altru or custom queries that you've found…
Hello! Our Instagram was hacked. It's easily our most robust communication channel and we're heading into our busiest time of the year. It's pretty devastating. We never received a change of email notification and 2FA was turned on. Wondering if anyone here has had any experience with this and successfully recovered their…
I'm about a year into Altru, and I'm looking for refreshers/new learning opportunities to get deeper into the system. I'm the sole Database Manager, and while I report to the Director of Philanthropy, I help pretty much every department - I'd love to get to a point where I'm able to train every user for their own needs and…
How do I transfer a custom field from the main page to the 'Custom Fields' section under Education?
Hello, We are thinking about removing honorifics (Mr. Mrs. etc.) from all of our records. I was wondering who if anyone else is not using them and if you received feedback good or bad. In doing research I read that it could be offensive to some cultures so we are hesitant to make the change. I wanted to get others…
Any feedback on a marketing automation platform for CRM folks (NFP in Canada would be bonus) out there? Likes, dislikes, insights, stay away from?
Hi! I have a donor who I entered a pledge for and he stated he will have matched by his company. We won't receive payment from him for the pledge until after the end of the fiscal year (June 30). Altru does not allow you to enter a matching gift claim without a payment. Has anyone found a work around to link these…
We are no longer able to edit our existing appeal letters. The error message “Object reference not set to an instance of an object" appears. Unclear what that refers to or how to fix it. Has anyone else run into this?
We are working with a consultant to clean our donor list. Is there a specific process for exporting our list and then re-incorporating the list back into our Altru system?
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