We have several transactions that were posted and reversed and posted and reversed…over several months…and I need to pull a report that will show what G/L accounts this amount has gone in and out of. Any canned reports? I can't find one. Thanks!
Have we missed the conversation on tap pay? Is this available with blackbaud Altru? The world has changed and we are in the dark ages it seems.
I know about “gives anonymously” and “anonymous donor” - we have a transformational gift donor who is anonymous within our organization - identity is only known to maybe 4 staff? We use the prospect and prospect plans modules to track prospect activity and moves, and I'm trying to think of how we can keep track of these…
Do you have a workaround to charge tax on only part of an event ticket? Say your total event ticket is $100 and tax is only charged on $60 of the ticket while the other $40 is not taxed. We host dinner events that include a ticket to other events happening at our museum. So the catered part of the ticket is taxable income…
I am trying to ascertain how many of our memberships from last year were from lapsed members - is there a way to separate those numbers out?
Just a heads-up to everyone: a couple of clients have reported that smart fields are not updating for all records. The results are correct, so long as the field for a particular constituent has actually updated. Otherwise, the results are out of date. The work-around is to edit the smart field and save it, then re-process…
We are new to Altru this year and I cannot wrap my head around complimentary tickets. Maybe we are unique, but can anyone explain how they create and issue comp tickets for major events? Especially if you are barcoding, printing and distributing them to be redeemed later. We have multiple major events throughout the year…
Need a report to show constituent name, lookup ID, total amount given, last amount given, and date of last amount given. When I export the report to Excel, it shows every date and every amount that the constituent gave. In chat, I was told there was not a specific report that can show all of this information, but it can be…
Has anyone experienced a lot of buffering when running daily sales that last month? It started at the tail end of our winter event, and it seems to be continuing thru now. There are 3 main points it buffers when completing a sale: when you hit credit, after the patron taps their card, and when you hit complete to enter in…
Is there a way to show the number of tickets remaining on the webform when the low availability threshold has been reached? Basically, if I have the threshold set on a program event so that the low availability alert comes when 5 tickets remain, I want it to show how many tickets are remaining not just that there is low…
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