We have what we call “ghost checks” show up from time to time when someone has signed up for a membership and a check gets entered in with no # or amount along with a CC payment for the same amount. So for example, it would look something like this: 12/8/2024 ……….. Credit Card ………… $150 ………. MasterCard 12/8/2024 ………… Check…
Is there a way I can do a mass change for donors/members who have unsubscribed from our list? We use constant contact to send out emails and would like to update the change in Altru
Hey all, I did search previous discussions and found one on this in the RE section--from 2016--so I thought I would ask again. Can anyone help me understand the differences between Altru and Raisers Edge? We are an A&C Org with memberships & event ticketing. We do not charge admission and do not have need to track things…
I have an online donation form that we have elected to use BB covers; however our unrestricted fund which is fund we need for the designation is used elsewhere as a donor cover fee? Is there a work-around for this?
Hi everyone, I'm wondering if anyone has some input or examples of how their organization tracks in a high-level overview the yearly calendar for things such as grant submissions, reporting, and individual donor appeals? Currently my organization is tracking each one in a relatively individual manner, and what I would like…
We posted a payment to the wrong month in Treasury and it's preventing me from reconciling our cash account register to the bank statement. I tried manually correcting the original by reversing the credit and debit accounts, also posting an adjustment payment, but the result further deducted from the cash account balance.…
please email me with any BlackBaud Altru Related Questions at maria_sainz@live.com
Hello! I'm trying to pull a year end report for cumulative giving ($5000 and above) for gifts in different funds. Everytime I try to pull this through summary information, it gives me total amount giving for ALL funds, not just the ones i've used in the filter. I'd also like for it to show me the different gift amounts…
We're working with a marketing consultant who asked if it were possible to add GTM codes on the Blackbaud-generated URLs that we use for our class and events. I know I can set them up as a user with a broad range of access, but I don't know if adding GTM codes is possible.
Spontaneous givers are more likely to give to an organization through word of mouth from a friend or family member, which means that GivingTuesday may have led many to make a gift to your organization for the first time. As you process your GivingTuesday gifts, are you seeing new names and wondering how to best welcome…
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