Hi there! My name is Jessi Walters, and I am the Product Manager for Core in Blackbaud Education Management. Customer Success Manager, Ansley Fry, and I will be hosting a webinar today to discuss the upcoming changes to Blackbaud ID. Next month, MFA (Multi-factor Authentication) will be required on faculty/staff users'…
I have parents unable to access student class pages through the parent view. The roles and access permissions are set up correctly. The system is not responding.
Hi there! My name is Jessi, and I'm the Product Manager for Core in Blackbaud Education Management. My team is currently working on improving the ease with which institutions can pull enrollment data for National Student Clearinghouse - Enrollment Reporting. We have some questions about how and where you track some…
How do you correct an incorrect payment amount that has been added to a student account and marked as posted? Thank you.
Is anyone else having and issue with the last update to Billing Management? I have “pending” Direct Debit payments, which now show as Approved in Merchant services that I can't post into the general ledger. And apparently the new “Handle Failed Payments” idea, required me to go into the payment to apply charges, and it's…
Hi, all .. Typically, after all financial aid is awarded, loans accepted, payments made, students often have credit balances. We refund those on a weekly basis. How do you post those to the student account/Billing Management? Thank you. Karen
In fact, while the Daily Schedule Calendar shows every class correctly, and every teacher is correctly assigned to those classes; none of the classes are showing up on any teacher's My Day schedule & performance screen.
Good afternoon! The Blackbaud Student Information System team is looking for your input! We would love to learn about how your institution works with students that may be considered At Risk. We are focused on learning how you identify these students, track them, and manage next steps. If you or a colleague are interested…
I have changed school years. Graduated the last class. Promoted incoming students. However, when I promote the 1st years to 2nd years and the 2nd years to 3rd years, I get a Unique Key error. I don't know how to proceed.
Hi there! I hope everyone is having a great summer. I wanted to drop in and let you know about two new features that released today in Billing Management. * Course fees – within Billing Management > Billing years > Tuition & course fees, you can now define fees that are tied to course enrollment. Once you associate fees to…
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