I have set our default from name in the email settings of our profile. However, when I went to prepare a campaign today it wasn't appearing accurately.
What are the specific updates that are done automatically in the RE NXT Constituent record when a constituent clicks the 'unsubscribe' link at the bottom of a mass email sent from Constant Contact? Also, are the same updates done automatically if the constituent choose to unsubscribe to mass emails through their email…
Will any metrics be visible on a constituent record in RE, such as open, clicks, unsubscribes, or hard or soft bounces from emails? Will users be able to export this data, or will it only be visible when viewing the constituent record?
Although a tile appears on a constituent record in RE once it is integrated with Constant Contact, it does not appear to display emails that were sent. It only seems to show emails that someone "engaged with". I know that Blackbaud is working on a Communications tile for constituent records. Can you share any timeline…
My understanding is that if a constituent unsubscribes from all lists in Constant Contact, this will mark their constituent record as "Requests no email". If they opt back in via Constant Contact using a signup form, OR are manually added to a list in Constant Contact, this does not seem to change in Raiser's Edge. Can you…
Can you send emails to non-constituent relationships via Constant Contact? I don't believe so, but want to confirm.
What general information can you provide about Constant Contact as someone who has never heard of this before?
When setting up/using the integration for the first time, what would be the MOST important things to pay attention to. For instance, what are common barriers that people run into? Or what is a question that you get asked about repeatedly that might not be covered in your knowledgebase?
I assume Constant Contact allows you multiple audiences that receive different mailings - what is the process (from the perspective of someone in the audience), of changing their mailing preferences - e.g. unsubscribing from one mailing, subscribing to another. And a related question - how much can you customize between…
Can you explain how unsubscribes work with the integration of Constant Contact with Raiser's Edge? Are constituents able to unsubscribe from a specific category of emails but not all emails? An example would be if someone receives an email about an event and unsubscribes, we would want to unsubscribe them to events, not…
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