Default from name in Constant Contact

Noah Josephson

I have set our default from name in the email settings of our profile. However, when I went to prepare a campaign today it wasn't appearing accurately.

Matthew Montoya

@Noah Josephson -

If you have already updated your Email Settings in your account profile (following the steps in this guide), your 'From' name should be consistent.

However, there is one common reason why this happens: Campaign Copying.

• The Technical Quirk: If you created your new campaign by copying a previous email, Constant Contact often retains the 'From' name and 'Reply-to' address used in the original email, rather than pulling the new default from your profile settings.
• The Fix: You can manually update this within the specific campaign by clicking on the 'Header' or 'Settings' area while in the email editor.

My Suggestion :If you aren't copying an old campaign and the default still isn't sticking, I’d recommend calling the free support line. Troubleshooting account-level defaults often requires looking at private account information (like verified email domains) that isn't ideal to share in a public forum like this. They can screen-share with you and see exactly why that setting isn't 'sticking' for your specific user profile!

Here's our support info: https://community.constantcontact.com/contact-support

Noah Josephson

This is the reason it happened. Thanks for the information!