Auditing staff/user activity within RENXT

Question

Hi -

We've recently run into a situation where some records may have been altered and deleted, but can't seem to figure out who may have done it or when. Thankfully it's not catastrophic but is there some kind of audit trail of activity that happens within RENXT? So that if someone deletes a constituent record, I can see who did it and when it happened? (And hopefully have an easy process to restore?)

We had reached out to support and they say they didn't have a log to track that - which seems really shocking and upsetting from a data controls/governance standpoint.

Anyone else run into this?

Joe Moretti · Answer

Agree with all those that stated limited deleting rights of records. Two reliable and database people only. No one else should have that right. We also limit deleting rights of gifts and other important information that can cause havoc.

Sunshine Reinken Watson · Answer

Check out Audit Trail – Zeidman Development

I recommend limiting delete rights on most types of records, especially: Constituent, Gift, Event, Campaign, Fund, Appeal, Address, and Opportunities.

JoAnn Strommen · Answer

Agree with @Chris Hounsell.  The ability to delete records should be very limited. This is one of the functions that BB needs to keep very granular. Deleting a record is quite different than deleting a note or data point.