The most recent content from our members.
We have significant concerns about this change as it relates to Canadian privacy laws, best practices, and donor accessibility, which we believe must be addressed before moving forward. Our organization operates under Canadian privacy legislation and industry guidelines that explicitly advise against collecting CVV…
Are there any Australia based non-profits /charities that would be willing to share their supporter data retention policy? Ideally this would encompass both donors and non-donors. We are in the midst of creating one ourselves and would love to know what others have done, particularly for non-donors and ensuring to abide by…
We had an issue charging a credit card last week which had me contacting support. The team advised me re: updated SCA requirements and the need to collect the CVV number to process credit card payments in the system, replacing the cardholder’s name. Given that we are unlikely to be the only New Zealand customer affected,…
Data Note: Phone numbers in NXT autoformat to an easy to read (XXX) XXX-XXXX for US. That is not necessarily how they appear in the raw data. They could be in any of the below options: (XXX) XXX-XXXX XXX-XXX-XXXX +1 XXX-XXX-XXXX 1XXXXXXXXXX XXXXXXXXXX The differences will cause Duplicate Management not to identify them as…
We have a few pledges entered years back representing expected/committed revenue at the time, but for various reasons they are no longer practically relevant and we do not want payments to be applied to these pledges or for them to appear in reporting/donor analysis. We do not expect payments from these donors, or if we…
My organization is looking to create a policy document on how AI can be used in fundraising. I am curious if anyone else has a policy they would be willing to share. Thanks!
Hi - We've recently run into a situation where some records may have been altered and deleted, but can't seem to figure out who may have done it or when. Thankfully it's not catastrophic but is there some kind of audit trail of activity that happens within RENXT? So that if someone deletes a constituent record, I can see…
Hi, one of the issues we currenlty have is that there are many opportunities stuck in the same status for months. We'd like to start tracking them better, and I'm thinking of two ways I'd like to do it: a report that highlights the opportunities that are in the same status for more then 180 days. Does anyone know if it's…
Hi All, I was just wondering if anyone else is experiencing any issues with the grid view gift batches in web view? Our Individual Giving Manager is trying to process our automatic gift batches, adding the appeal and campaign, but it wont let her type anything at all. No drop down box. We also don't seem to get anything…
Hey everyone, I am currently looking at best practice when it comes to thanking supporters and would love to learn from how other organisations are doing this in RE NXT. Do any of you use Letter Box by Red Arc, or any other third-party tools, to manage and automate your thanking (letters, emails, batching, triggers, etc)?…
It looks like you're new here. Sign in or register to get started.