I created and posted a gift batch as I normally do but when our Developement director went to mail merge them for acknowledements only some gifts merged. Has this happened to anyone these. These gifts are honor/memorial. Thank you!
Have you verified the constituents whose gifts didn't generate letters are set up with valid addresses on their record that are marked as ok to Send Mail, and the donor records' BIO 1 doesn't have, "Has no valid addresses" checked?
How is your director pulling the data to mail merge the letters?
Through the mail then Donor Acknowledgement Letter in database view. He has 2 reports/queries.
This is only happening when there is a honor/memorial gift. Most of the donors are new and the fund description had to be updated which I made that change after I posted the batch.
