Increased number of chargebacks

Debbie McKenzie

Over the past 4-6 weeks we have seen a huge spike in chargebacks, all "fraud" and in looking closely, I believe they really are fraud. Most of the chargebacks have been from cardholders in Eastern Canada, though one came through this morning from Pennsylvania. I suspect there is a credit card theft ring selling people's information as all of the transactions passed AVS. Is anyone else seeing this problem?

Crystal Bruce

Thanks for posting @Debbie McKenzie - this is useful for our community members to hear. I'll keep my eye out for any responses on other Altru members experiencing this. I'll also let my team know in case there is any action they need to take.