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Thanks for joining the Blackbaud Community, we’re so glad to have you here! This is your space to connect with and learn from other users around the world, share your own expertise, get product news and tips, and so much more. I’ve put together some tips to help you get started navigating and using the Community platform…
The core of the Blackbaud Community are the discussions, where you can ask questions and share your expertise. Here are instructions for using the various posting features available and tips for how to create an engaging post. Posting 101 To ask a question or start a discussion, go to the category your question relates to…
There are a variety of ways that your community experience can be personalized based on the content you follow and the notifications you’ve set. For example, you’ll see followed content on your community home page. Following Discussion and Blog Categories Following discussions and blogs helps personalize your community…
Hi everyone, We’re trying to optimize our integration and reduce the number of API calls during synchronization. Our requirement is to retrieve all users in a single API call, including: Basic user details All associated relationships (e.g., Parents, Staff) Related user details for those relationships Additional fields…
Hi everyone, We’re currently using this endpoint for user sync: GET /school/v1/users?roles={{roleid}} The issue is it doesn’t return student_id. We found this endpoint: GET /school/v1/users/extended/{user_id} which does include student_id, but it requires one API call per user — which isn’t practical for bulk sync,…
I'm a SKY API beginner and I'm wondering if there is an existing Add-in, or way to create an Add-In, for an NXT Online Giving form that allows a "swipe" or "tap-to-pay" option using an in-person Blackbaud Terminal (preferably the small M2 reader instead of the big BBPOS WisePos). We have an existing tablet donation kiosk…
Hi Everybody! I am looking for some suggestions about the best form creation platforms that work well with Raiser's Edge, and am currently looking at FormAssembly and Jotform. Would love to hear people's experiences with those and other platforms. The native Raiser's Edge form does not allow enough flexibility with the…
I'm using the custom Blackbaud Power Bi connector, and I wondering how you guys are able to connect a Gift Id with gift type = pledge payment to the same Gift_Id with a gift type = pledge. In other words I need to a link from an original pledge to the payments made against that pledge, but I can't find a field like this in…
A couple months ago, I imported birthdates to our constituent records. It appears, that for some, not all, the spouse record (both constituent and non-constituent) received the birthdate added to their record, as well. I've certainly got a cleanup project ahead of me. But the big things: I'm not sure where I went wrong or…
Hi I am fairly new to Workflows. I want to create a workflow for recurring donors. 1st email for new recurring donors - Welcome or Thank you 2nd email for anyone who pauses or cancels recurring gifts 3rd email for failed payments Any help or guidance would be greatly appreciated. Thank you!
We had an issue charging a credit card last week which had me contacting support. The team advised me re: updated SCA requirements and the need to collect the CVV number to process credit card payments in the system, replacing the cardholder’s name. Given that we are unlikely to be the only New Zealand customer affected,…
Hi there, I was wondering if any other users are having issues with a recent change when updating a credit card information in NXT. I only notice today and wondering if I missed any updates. Before we only needed to ask donors for new card and expiry date. The required fields are now card number, expiry,CVC and postal…
Hi from New Zealand :) We are onboarding CC (with great support from the CC Brisbane office). We think we have figured out the consents, categories and channels as we have had to work out the terminology between them. However what I wanted to know is if there is videos to show how it all works and/or other demonstrations.…
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