Stay in the know and up-to-date on what's happening in the Blackbaud Community.

Crystal Clear: Connecting In Community

In this edition of Crystal Clear: Connections in Community..

1) How you can successfully grow your connections in the Blackbaud Community.
2) What about "User Groups" in Community?
3) How to use the Member section strategically to find specific members.

Let's get started!
One of our pillars in the Blackbaud Community is Connect.

We believe that making connections in the Community is a valuable tool available to all of our members right off the bat! How do you get started? What about user groups? How do I search for members in my area? Who should I friend?

Let's break it down:

If you are new to Community or you are a seasoned Community member, building connections is important to enhance your experience here.

Let's take a look at the "Members" section of Community. That's a good starting point:

At the top of your page, hover over members and click on Member Search.

The filter box on the side of the page is your starting point to narrowing down our pool of nearly 100,000 members (wow!)


From there, you can filter by:
  • Product Interest (find other members using your product)
  • Job Roles (find a member who has a similar job role)
  • Non Profit or Vertical (choose an option or type in a new option)
  • Title
  • Organization Name (type in an ORG and find all members who identify as being a part of that ORG)
  • Zipcode (find members in your area)
Once you have filtered down the members, just click on their profile and click "Add Friend" and start building connections!


User Groups in Community: While we don't have a dedicated area for user groups, we do encourage all of our members to start connecting with members by product, non profit, location, etc. Once you form a group that suits your needs, you can message your new connections and start organizing a user group. 

If you have an event (user group or virtual/meetup) that you'd like to invite others to, you can set up an event in your product community. Click on Event > add an event. 


If you are new to Community and you'd like to start building connections with Community Leaders, you can do that easily!

From members > Member Leaderboard. Let me explain what you are seeing:

Community Ninjas are members who have completed the Community Ninja challenge by performing a series of actions that earned them a sweet, sweet ninja badge. Want to join their ranks? Click HERE to get started!

Green Ninjas are a step above ninjas. We open up the Green Ninja challenges periodically, so keep your eyes open for the next training session. The last batch of Green Ninjas wrote blogs and we are looking at publishing some of those blogs right here in Community.

This week and Lifetime leaders: These members have earned the most points this week and over the course of Community. How do you earn points and join the leaderboard? Good question - get started HERE.

Once you start building connections, you can see what all of your friends are talking about in Community from your My Connections page. Check out their posts and "LIKE" them to show your support.


The best part of ALL of this is that as you make friends in Community, you earn and level up this sweet Connector badge:


We are here to help you start building valuable connections, so if you have any questions - shoot us an email:

How many friends are you up to in Community? Did you learn something new in this blog? Let us know in the comments below and we'll pick one person (randomly) to win a $10 Starbucks or Amazon gift card.

Happy Friending!
Posted by Crystal Bruce on Jun 16, 2020 12:15 PM America/New_York

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Oh, I love friends in the community and a chance to win a gift card so I'll play. I currently have 334 friends in the community. Stephanie Crawley‍ has the most that I've noticed with well over 2,000. I like to friend all the ninjas (still need to find a way to determine new ninjas when they happen, new members that I happen upon, and anyone that I've interacted with. That might be because I've answered a question, they have responded to one of mine, they are a member of our VT/NH user group, or I really like reading their responses as I always learn something. I also love friending the wonderful people that work at Blackbaud. I'm always so impressed with the quality of their employees. My guess is that comes down to their core values (I happen to keep them on a desktop sticky note) teamwork, heart, creativity, expecting the best from each other, and giving back.
  • Posted Wed 17 Jun 2020 05:15 AM EDT
I am new to the community but I am looking forward to exploring further and connecting!! I'm about to friend lots of people as we speak! I think that the community and green ninjas are awesome :)
  • Posted Wed 17 Jun 2020 10:05 AM EDT
Elizabeth Johnson‍ Blackbaud's mission and core values are a foundation for my work. I love being inspired by my mission - don't we all?? Thanks for the kind words!
  • Posted Wed 17 Jun 2020 10:21 AM EDT
I found this blog post because my friends Elizabeth Johnson‍ and Crystal Bruce‍ commented and they are two great friends of the 113 connections I have. 
  • Posted Wed 17 Jun 2020 11:12 AM EDT
Thanks for the shout-out Elizabeth Johnson‍ ! My number of Community Friends has snowballed, mostly because I always check in My Connections and see when my existing Friends are connecting with new Friends. I click on the new Friend's name and request to be their Friend as well. So the more Friends I have, the more new Friends I find. The users groups and Events are something I learned about in the blog post above. Even with all my Blackbaud Friends, I haven't been a part of a Blackbaud Community user group. Maybe we should be having more user groups and doing virtual meetings. I know I have felt pretty isolated the last few months and a Community virtual meeting or 2 would be welcome.
  • Posted Wed 17 Jun 2020 11:38 AM EDT
It's a great feature of community that members can create events like a virtual user group call. I'd love to see a member start one! Stephanie Crawley‍ ready to earn a host badge? <3
  • Posted Wed 17 Jun 2020 12:06 PM EDT
I learned the "Connector Badge" is sweet.  I wonder what the other badges taste like:) 
  • Posted Wed 17 Jun 2020 01:30 PM EDT
I've made some great friends here in the Community through these ideas!  Getting started just takes asking questions!  :-)  I was hoping to hear that we had groups now in here, but maybe that will come in time.  Sunshine Watson‍ is one of the most "connected" people I know in here.
  • Posted Wed 17 Jun 2020 02:02 PM EDT
IT's good to find out about adding events.  It's great to connect with the Blackbaud community.  Thanks for the shout out to the Ninjas!
  • Posted Wed 17 Jun 2020 02:10 PM EDT
Heather MacKenzie‍ Groups are something that come up as a feature often. The main reason we don't is that we just don't have the staff to moderate or create the groups for everyone. That's why we encourage our members to create their own group events. I'd love to see that take off!
  • Posted Wed 17 Jun 2020 03:20 PM EDT