End-of-Year Efficiency Tools
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For many of our customers the school year is winding down and end-of-year processes are quickly approaching. This post will review some of the common efficiency tools we recommend for our Hosted environment, which may save you some time during this busy season.
If you have questions or need assistance with any of the above tools, please create a case, choose your product, and select the Blackbaud Application Hosting topic or chat with our Hosting Support team.
- Windows Authentication
If you haven’t already set up Windows Authentication for your hosted users, we highly recommend this to reduce the number of log ins. With Windows Authentication, the application does not ask you for a second set of credentials when clicking the application icon; it authenticates against your Citrix credentials and automatically launches the program. To set this up, each user must have a unique Citrix and hosted application username/password. Refer to Knowledgebase solution How to allow users to log into an application without entering a password using Windows Authentication in the hosted environment for the steps for The Raiser's Edge, The Financial Edge, and The Education Edge. There's also a video of the process.
- FileZilla
This is a free 3rd party program that we highly recommend for accessing the Files folder in the hosted environment. It has many great features, such as the ability to access the Files location without going through the Hosting portal, save your log in information, drag and drop multiple files, and save both local and hosted default file locations. Refer to Knowledgebase solution How to use FileZilla to access your FTP and/or Hosting Files Folder for a link to download FileZilla as well as detailed installation instructions. Once installed, set up your default file locations within FileZilla, so it will automatically open to your personal folder within the hosted Files folder
- Timeouts
There are several different timeouts in the Hosted environment:- 15 minute timeout from the main Hosting landing page. This timeout logs out of the landing page, but does not disconnect you from the open hosted application.
- 60 minute inactivity timeout for the hosted application servers. If a connection to the hosted application is idle for 60 minutes, the server will disconnect the session.
- 15-minute timeout in The Raiser’s Edge for users with Supervisor rights. This locks the program, but does not disconnect the session. You may want to review the user groups in The Raiser’s Edge to determine if you can remove the full Supervisor rights and/or rights to Admin > Security for any of those groups in order to eliminate the 15-minute timeout for non-supervisor users.
If you have questions or need assistance with any of the above tools, please create a case, choose your product, and select the Blackbaud Application Hosting topic or chat with our Hosting Support team.
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ARCHIVED | Hosting Blog
05/06/2013 9:07am EDT
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