How to Manually Disconnect a Hosting Services User

There are times when it may be necessary to manually disconnect a user from the hosted environment, such as if the hosted application was closed without a proper logout. But, you may wonder, if the application is already closed – how do you disconnect the user? The steps are outlined below, and can also be found in the Knowledgebase solution, How to disconnect a hosting account manually.

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2. Locate the Citrix Receiver icon in your system tray (by the date/time on the machine):
   
   
3. Right-click the Citrix icon and select Connection Center
   

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4. Click the Log Off button in the Connection Center window to terminate the session:
   
   
5. Click Yes to any additional prompts confirming your desire to log off.
   

We recommend updating to the latest compatible version of Citrix and the above steps will terminate an active session for Citrix Receiver versions 3.3 and higher. If you are on an older version of Citrix, steps for earlier versions, as well as for Mac machines, can be found in the Knowledgebase solution, How to disconnect a hosting account manually.

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