Let's Bring Personalization Back
Published
Over the last three years, we have shifted our focus to be on the donor (we call the partners in mission), not on the money we are raising.
We focused on building relationships and getting "personal." We are not talking invasive personal, but relating to our partners in mission so they know we care about them and care about what they do for us. We began a special occasion campaign in eTapestry.
This included:
Donors really appreciate that you want to spend time with them. We have increased our donations significantly (close to double in the first year) not by just asking for a donation, but by understanding why the donors are giving and giving them some attention and being personal.
We focused on building relationships and getting "personal." We are not talking invasive personal, but relating to our partners in mission so they know we care about them and care about what they do for us. We began a special occasion campaign in eTapestry.
This included:
- Taking notice of the partner.
- Find out information that pertains to special celebrations such as birthdays, anniversaries and Jubilees.
- Send a card or call.
- Remember other dates that have made an impact on the partner. This could be a death date of a loved one or a graduation date.
- Drop a note to them.
- Just call to say “hello” and extend an invitation to coffee, lunch or for a glass of wine. This can be done virtually too.
Donors really appreciate that you want to spend time with them. We have increased our donations significantly (close to double in the first year) not by just asking for a donation, but by understanding why the donors are giving and giving them some attention and being personal.
News
Organizational Best Practices Blog
07/24/2017 11:57am EDT
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It can be hard to sustain depending on the number of donors you have, but you are right that it pays off.
I love this! The organization I work for is working through data cleanup and notifications for our constituents. This helps us determine if they're a board member, a big time donor, an artist, teacher, etc. It gives it a personal touch that I think is really appreciated! :)