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Blackbaud Altru® General Discussions

Question about Processing PayPal Gifts from Online Express/Reconciliation
Hi friends, I have three quick questions regarding handling PayPal donations with Online Express and reconciling. 1. Once PayPal is configured, will these donations automatically sync into the Online Express gift portal, or must they be manually entered from the PayPal transaction reports? 2. For reconciliation, do PayPal…
Undefined ratings in RE NXT
Hi! How do you handle undefined capacity ratings (after an analysis, you just can't suggest a number)? Do you leave the field empty or do you have a special description for an undefined rating? We're trying to see what other organizations do since the same prospects always come up as not having a rating when we know we've…
Help needed with specific data pull
I need to create a data pull for a mailing with the following parameters: Constituents to include- Alumni (1965-1993), grandparents, and past parents (from 2012 or older). Other parameters: At least 10 gifts in the last 15 years Total giving for all gifts to be 25k or more At least one gift in the past 5 years (except…
Outside Advertising Revenue Tracking
Hi - is there any way to track donation revenue that comes from our outside paid advertising? We need a way to measure the ROI on the ads. Has anyone else found a way to do this? We are working on RE NXT Online Giving. Thank you!
NXT Form confirmation redirect to another website is bouncing to donate form
Hi - when I am trying to re-direct the NXT donation confirmation to another website (vs using the default) - it first goes back to the donation form page before going to my website page. Is there a way to fix this error? Thanks!
Functionality on RE NXT similiar to NEON
Does anyone know if there is functionality with RE NXT (or even apps that connect with RE NXT) that can host a site like this?
Ticket Cap?
Hi all, Does any one know if there is a way to cap ticket purchases in an event form. We have an event coming up in which I will need to set a limit for attendees.
$0 Membership
Hi, We have donor who wants to use part of a larger donation for a gift membership. His support came as one payment. Does anyone have a way to create a membership without a transaction?
Discounts triggered by partial payments
I have set up a discount for group reservation and when the customer made the deposit (or partial payment), it triggered the whole discount amount to show up on the discount report, which is not supposed to be until the arrival date. Please advise us how to set up the discount or to avoid the discount amount from showing…
How Often Do Member Families Visit?
Does anyone have a good way to track this?