Hello Friends! For those organizations and institutions that require members register/sign in to access their Member Admissions and Member Discounted Guest Admissions, can you share the copy/language you have online instructing those constituents to go through the sign in process?
We are having issues using the cash management feature. Our bank does not use the QIF format but has others available. An article in the knowledge base says the FENXT/ FE7 can accept QIF, OFX, QFX, and BAI.TXT files. Then another article only mentions QIF files. When we try the OFX file it gives error saying not supported.…
Is anyone currently using memberships to offer an “adoption” program? I would like to see examples of how and if you are not using memberships, what are you using? We currently have recurring gifts set up and it goes towards “adoption revenue”. The only way to track the animal is through Attributes and querying on this…
Hello All! Recently we upgraded a constituent's membership. While going through the process Altru never asked for any form a payment. It just automatically processed it. We thought that the patron had perhaps set their annual payment on auto renew and Altru just charged their card. Turns out, it did not. Upon further…
Hello, I am curious how people handle the fact that you cannot refund a sales order twice. We run into issues with this with our studio classes. Sometimes a student will forget to sign in to get their refund. The obvious solution to this is to give them a partial refund. However, if the class is cancelled, we are unable to…
Hi, I just received this email from Blackbaud. Can anyone translate what this means for me and/or tell me if this even pertains to Altru users? Thanks! Tamara "As part of Blackbaud’s commitment to your success, we keep abreast of industry best practices and wanted to make you aware of upcoming email authentication best…
Hi there, I was wondering if there's already a pledge report somewhere in the web view of NXT that will show me all pledges due in the coming month. Also, looking for a pledge report that will show me overdue pledges of all-time. Thanks!
Has anyone experienced a situation where merged records appear in your CRM marketing efforts? I have a person that had 2 merged id's that showed up 3 times in my marketing effort. I didn't think this could happen, seems strange and I want to know if there's something that can be done on the marketing effort side or do we…
How do you create a query that will output the appeal and mailing assigned to donations that is a new tool to sales orders?
Since the URL update we have been experiencing some major issues and Altru support is telling us we are the only org having the issue. For one our reports did not work at all 11/9 - 11/12. Now our issues are: * Entry of data into the system cannot be seen by all employees that should be able to see the data including the…
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