Hi all, I'm having a hard time figuring out how to set this up. We would like to create an online donation page where folks can receive a poster with a $45 or more donation. The roadblock I'm finding is that we only have 125 posters to offer, and If I make a donation request page to a specific hierarchy, I can set a…
What is the difference between a scheduled program and a program in Altru?
I have a guest that I would like to provide a refund to but they have informed me that the card they used has been compromised and is not longer valid. Is there a way to enter the new card number and refunded the amount to the new card? Thanks in advance
Has anyone had issues matching the number of tickets sold in Altru vs the total items purchased shown on Google Analytics? Altru is showing almost 9500 tickets sold online and Google Analytics total items purchased for the same time frame only showing 5500. #googleanalytics #GoogleTagManager #webforms
Hello, We currently have a commission structure to incentivize our Visitor Services staff to sell memberships at the desk. Currently, we have each staff member record their own sales. I would like to make the process a little more automated for our Finance office. I wondered if there is a query that anyone has built that…
I am wondering how people record donations that come in through a third party from employee giving / payroll deduction programs from local companies. We have: * the employee (sometimes we know the name and sometimes not) * the employer (sometimes makes a matching donation but often not) * the agency (Benevity or Your Cause…
Hello-- It seems like many posts asking for scanner recommendations are from quite a few years ago, so I was wondering if people had some more up-to-date answers! I need ticket scanners (compatible with Altru) to be used for event admissions. Most tickets will be scanned on a phone, but some paper. Our check-in desk will…
Hi all, I am looking for a way to track Annual Fund gift volatility. It would be great to automatically generate a report on how a set of individual's gifts this year compared to last year. Any ideas would be helpful!
Hi all, I am wondering if Blackbaud has any sort of geofencing or a trusted computer / IP address list so that people cannot access their Altru accounts outside of our museum. Any thoughts or feedback would be greatly appreciated!
Hello, I would like to batch upload into Documents and Interactions. Does anyone know if this is possible and if so, which Batch Template to use? We would like to upload personal interactions - in this case, it is personal notes on communications, but in the future, it could be phone calls or emails sent. Thanks, Tamara
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