In Database view, under Online Express, in the Events forms, we have one account that is linked that we need to change the routing and account number to. Currently, if we choose this account as a payment method under “Blackbaud merchant account”, the funds will be deposited into the wrong account. How can we edit this…
Hi, we are looking to utilize Events in RENXT for actual events, not just fundraising pages. Would anyone be willing to share an example of your event page? This would include photos, information, donations, tickets, sponsorships, etc. for an in-person event. Thank you!
I had the pleasure of tuning into the Blackbaud Champions data cleanup roundtable yesterday and the subject of imports for cleanup and creating templates from the import guidebook came up. A few people mentioned wanting template examples, and I've built up a few over the years, which I'm sharing here. For all of these, if…
Hi everyone! We are new NXT institution coming out of Slate. I have lots of ideas and would love your votes/feedback. Excited to be a part of this community! Links to my ideas: * Constituent List Upgrades (RENXT-I-8403) * Send emails in recipient time zone (RENXT-I-82229) * Ability to view examples of what your email merge…
Starting a new CRM and noticing many names without titles (Mr., Ms., etc.). Do you make “Title” a required field on donation forms? What are your best practices for collecting this info, especially for gender-neutral names?
How are we excluding current fiscal year giving AND only including last fiscal year giving on constituent lists? Seeing how these are the basis of email lists there should be more logic capabilities. Right now I've built a list of LFY donors and then built another list of CFY donors and used that to exclude from the LFY…
New user here! Coming from a VERY different system and struggling. How are you all pulling together primary contact information for quick and easy use. Case: We are doing end of year calling and want to pull a list of Class of 1990 grads who haven't donated this year. Easy enough to pull that query but then to add in their…
hi, to my understanding that the only way to view hard and soft bounce from Email Marketing and create a constituent list. But there is no column to specify hard and soft bounce. This is time consuming to go through each record depending on how many there are and click on the Email History Tile. For those that are hard…
We have 4 schools (but one organization) utilizing our RENXT. Is there a way to set up an “opt out” or “unsubscribe” option from each school when we send an email? Somehow, we would need to decipher each school when sending it out since in RENXT, we are one organization. I know we can set up business rules to set up…
We're looking into using the embedded Optimized donation forms on our website, which I think look really good and provide a good donor experience. Looking through the PCI 4.0 documentation, though, it looks like using embedded forms means that you will need SAQ A-EP instead of just SAQ A. I'm curious if others have gone…
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