Hi there, We have an integration with Blackbaud checkout in our application. This was working fine for us and our mutual customers up until today. All of a sudden, without notice, the following endpoint always returns the following response: "The remote server returned an error: (401) Unauthorized." This is customer…
Hi, I'm trying to setup an ETL job to pull BBMS transactions into our data warehouse. I've looked at the SKY API and found this article https://developer.sky.blackbaud.com/api#api=payments&operation=GetTransaction. The API doesn't provide a list of Transactions. Is there another way to pull this information? Thanks in…
We have a non-Blackbaud event registration system that is using Payments API to process credit card and ACH transactions. When a registrant uses the ACH option, we retrieve a pending status and display that to the registrant. If the transaction is unsuccessful the next day due to an incorrect bank account number or…
I have been able to successfully use Blackbaud Checkout with the Payments API to process transactions on a custom form on my website. However, after the transactions have been complete, I cannot figure out how to get the transaction data over to Raser's Edge NXT. Can anyone help me figure out how to push the transaction…
We use AlumniQ for our reunion registrations and it links to BBMS for the payments. We have had a couple of donors let us know that they can't get their payments to process. They enter all of their information and then they get a box that says your payment is being processed but it just sits and spins. AlumniQ is saying it…
Hey guys hope someone can help me with this: Here’s the summary of the issue with PayPal: Our site supports both one-time and recurring donations. However, when using the same payment configuration for both types, I haven’t found a way to disable PayPal specifically for recurring donations. My proposed solution is to…
We've implemented the Blackbaud Checkout as part of our form for regular giving. We want to use the form, since we at no point want to hold the credit card data. However this always triggers an instant payment, whilst in many cases we want to just register the credit card and charge donors in the next period. Basically we…
Hi there, A customer of ours had a payment of theirs fail unexpectedly around 6:39 PM ET last night (November 6th). They came to us (VanillaSoft) asking what had happened, and after looking at our logs, we received a 500 InternalServerError response back from the Payments API at that time when calling the…
I'm looking to help our accounting department reconcile their disbursements. I cannot see how to use the data available to me in Merchant Services for a disbursement to find more details about the transaction in Altru. I'd think I'd be able to find more details in Altru using the “Transaction ID” or “Reference number”…
We are receiving an error when calling the Checkout endpoint. A browser pop-up appears: “An error prevented the payment form from opening. Please contact the organization directly to arrange payment.” After you OK on the alert popup, the javascript console emits this message, which comes right from the bbCheckout js file:…
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