The most recent content from our members.
When using the web view donation form if the address accelerator is used it does not provide a field for Apt, Ste. or Unit #. If that information had been entered once the address accelerator is used the information is lost. Has anyone else experienced this issue? I see many donations come through with incomplete…
We have now released version 4.0 SP43 (4.0.186.4302), and it is available for download here. If Blackbaud hosts your database, please use the CRM Cloud Portal to self-deploy the hotfix to your lower environments. To deploy to production, file a request with Support. This service pack contains: Blackbaud Enterprise…
We would like to reset a Constituent's BBIS password from CRM. Not all of our CRM users have access to BBIS so this would be a way of exposing that functionality without exposing all of BBIS. I was thinking of adding a child tab under Online Info on the constituent record with a record operation to call some password reset…
Hello, I have two allocations for earnings and fees. I am now attempting to post the allocations and it is all posting to my default project 0000, instead of its respective projects. I have over 500 projects in my allocation pool so I cannot go to each project and change the source and destination to its respective…
Hello! I want to generate a query that will help me identify a group on donors who have made a gift in a specific period (I have Batch numbers) and have increased their gift amount from their last gift. What would be the best way to get this result? TIA!
Is there a way to Delete a Matching Gift on a Payment under the Matching Gifts tab — for example if you link the transaction to the wrong Matching Gift Organization. I see you can Edit it, but not Delete (unless that's under some special Administrator Role). Or do you have to Delete the entire Payment transaction and start…
Hello there, My organisation (Friends of Westonbirt Arboretum) has just completed its first Big Give campaign. We do not have a database manager and I am new in post, and learning to use Raiser's Edge. We are wondering how other orgs reconcile the large lump sum from the Big Give with the individual donations on Raiser's…
Blackbaud recently announced the following for SP41: In our effort to continue to provide enhanced security and reliability for our solutions, we wanted to let you know that we will end support for in-product single sign-on in Blackbaud Internet Solutions™ with the release of Service Pack 41. One of my products (BBIS Power…
Forgive my disorientation, but I haven't figured out navigating the new system yet. We have Business Rules in NXT DBV that pop when opening a record where the record's spouse is assigned to a fundraiser. To my knowledge, that doesn't yet exist in WV, and I don't recall seeing if that's on the roadmap. Either way, is there…
We have recently upgraded to SP38 in our test environment, and are currently testing. We're encountering a known issue described in this article in the knowledge base: https://kb.blackbaud.com/knowledgebase/articles/Article/205920. Basically, when trying to complete registration in a paid event in BBIS, on the payment step…
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