Chat With Other Blackbaud CRM Users on Skype

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The Blackbaud CRM Community Skype Chat Group is off to a running start!  Thank you to everyone who joined our first session.  We compiled a list of topics to discuss at future sessions (every Wednesday from 1-2pm ET), and the schedule of upcoming sessions is below.  To join the group, just download Skype and add carolinebarnes.bb as a contact.  You don't need a mic or camera - we just IM together as a group to discuss best practices and share ideas and experiences working in the Enterprise CRM database.

For more information, check out the Events area in the Blackbaud CRM Community.

Upcoming Chat Sessions:

March 19th - Data Quality/Integrity

March 26th - Space/Storage Issues: Is your database getting too big?  What are you doing to clean things up and manage growth?

April 2nd - Workflow: Is anyone using it, and how?

April 9th - Performance issues: Who’s having them and how to handle them

April 16th – Reporting: Report Server and building your own reports

April 23rd – Upgrades (3.0 and 4.0)

April 30th – Recognition Clubs vs. Contribution-Based Memberships: which do you use to recognize donors?

May 7th – Help Desk Support: How do you provide your end users with support and connect with Blackbaud support?

May 14th – BBEC for Fundraisers: How do your front-line fundraisers use CRM?

May 21st – User Training

May 28th – KPIs, Custom Data Lists, Dashboards: How do you use them?

June 4th – BBIS donations and event registration form best practices

June 11th – Your Blackbaud Experience: Understand the discovery, IdeaBank, and bug processes, and how to have a successful partnership

June 18th – How do you use Blackbaud’s mobility tools?

June 25th – Mailings: Exclusions, Name Formats, and more

July 2nd – Security: Configuration and management

July 9th – Data interfacing with external systems

July 16th – Extending the ETL in the data warehouse

July 23rd – Ad-hoc query permissions and library management

July 30th – Methodologies around client-side BBEC Project Development (SDLC process)

August 6th – Direct Marketing

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