As of 08/07/2020 Blackbaud will no longer offer FEC data as part of WealthPoint screening in compliance with guidance from federal regulators. And in our upcoming Service Pack 25 release we are updating wealth and giving capacity to not include FEC data.  The Service Pack 25 release is scheduled for August 2020 Reason for change: Per guidance released ... more

At Blackbaud, your security is our priority. We regularly update our environments and applications to provide a stable and secure product experience. Here is some information on upcoming jQuery changes in Blackbaud CRM and BBIS.   more

We have released Hotfix 1 for version 4.0 SP24 (4.0.181.2407), and it is available for download  here . If Blackbaud hosts your database, please create a case with Support to request that the hot fix be applied to your environment.  The patch report can be reviewed  here . more

We are pleased to announce that Service Pack 24 for version 4.0 released , and is available on the Blackbaud  downloads page .   The Service Pack 24 release contains new functionality, along with quality and security improvements.  Some of the new functionality includes:   Ability to mark Users as inactive in CRM . BBCRM/Luminate Online Connector ... more

The safety of Blackbaud-hosted event attendees, speakers, and staff is our highest priority. A dedicated team at Blackbaud continues to closely monitor the situation related to COVID-19 (coronavirus). That team meets regularly to review the latest information and recommendations from the World Health Organization (WHO) and the Centers for ... more

What has changed? At the start of 2021 we will be retiring a legacy service that is no longer used by Blackbaud Internet Solutions as it has been superseded by Blackbaud Communication Services (BBCS) for Email handling since our Service Pack 9 release.   What does this mean? As of Service Pack 24, due for release April 28 th 2020,  we are removing any ... more

UPDATE 5/28/2020 : Visa has announced that they will be transitioning the Visa Checkout button in Blackbaud Checkout to the EMV Secure Remote Commerce experience on Thursday, June 4, 2020 at 6:00PM PDT. No action is needed on your part to receive this update. Once this change has been made, Blackbaud Checkout users will enjoy the benefits detailed in ... more

We have released Hotfix 1 for version 4.0 SP23 (4.0.181.2309). It is available for download here . The patch report can be reviewed here . more

What has changed? Blackbaud recently made changes to improve the usability and security of Blackbaud Checkout in BBIS/BBNC. Legacy functionality in Blackbaud Checkout, will no longer be supported by Blackbaud in BBIS or BBNC as of April 1 st , 2020.   What does this mean? As of BBIS Service Pack 22 or BBNC 7.2 SP1, all fundraising parts (i.e. those ... more

When was the last time you had technical training?  Are you doing Software Development Kit (SDK) customizations?  Self taught?  New staff?  Maybe it’s time for a refresher.  We are offering training in all areas of customizing CRM, from: building pages  improving your query skills custom data lists to using the API to work with external systems ... more

We have released Hotfix 2 for version 4.0 SP22 (4.0.181.2208). It is available for download here . The patch report can be reviewed here . more

We are pleased to announce that Service Pack 23 for version 4.0 released today, and is available on the Blackbaud  downloads page .   The Service Pack 23 release contains new capabilities and functionality, along with quality and security improvements.  Some of the new functionality includes:  Financial Edge NXT Integration is now available for our ... more

Google have made an update to cross-site cookie standards as part of an ongoing effort to improve data privacy and security (see Chromium blog ) . The new standards go live with Chrome 80 on February 4, 2020.  What’s changing on February 4th is that cross-site (a.k.a. third-party) cookies must explicitly declare themselves as cross-site and use HTTPS ... more

Now is your chance to give us feedback!  Let us hear from you. We'd like to know how often you take our quarterly Service Packs, and whether a different release cadence would work better for you. Please ccomplete this 2 minute survey .  Thank you in advance!   more

Important Update on Digital Wallets in Blackbaud Checkout As we recently announced, Visa and MasterCard are joining forces to provide a one-click digital wallet solution that adheres to EMVCo’s new standard for EMV Secure Remote Commerce (SRC) . That solution will combine Masterpass and Visa Checkout—two of our three digital wallet options ... more

We are pleased to announce that the last release for 2019 of Blackbaud CRM & BBIS is now available.  Service Pack 22 for version 4.0 released, and is available on the Blackbaud  downloads page .     In addition to the quality improvements, here’s a summary of the Enhancements and highlights included in this Service Pack:   Blackbaud Checkout ... more

We have released Hotfix 3 for version 4.0 SP21 ( 4.0.181.2121 )  It is available for download here The patch report can be reviewed here . more

The release of Blackbaud CRM 4.0 Services Pack 22, previously scheduled for October 31 st , has been rescheduled for the week of December 2 nd . Our development team recently became aware that some online donor actions may result in the incomplete committal of processed payments to recent releases of Blackbaud Internet Solutions.  Online donor ... more

Adobe have advised that Flash will not longer be supported or updated by the end of 2020.  Please refer to Adobe's official announcement at Flash & The Future of Interactive Content Blog​ , which contains further information and links to posts from all browser vendors. As of Service Pack 22, Blackbaud Internet Solutions will deprecate the Flash Player ... more

We have released Hotfix 2 for SP21 (4.0.180.2112) which is available to download here . The patch report can be reviewed here . more

*** UPDATED *** So far in 2019 we have delivered 8 ideas, spanning 845 votes across 131 organizations. Idea Votes Organizations Service Pack Global add start and end dates to attributes 239 92 19 Adjust recognition credits on global pledge writeoff 118 40 19 Global delete constituent attribute based on value ... more

On Saturday, September 14 th , Strong Customer Authentication (SCA) will go into effect in the European Economic Area (EEA). This legislation, designed to reduce fraud and provide added security to all online payments, will require additional levels of authentication at the time of the transaction. Failing to comply with SCA requirements may ... more

We have released Hotfix 1 for SP21 (4.0.180.2110) which is available to download here . The patch report can be reviewed here . In our effort to ensure that our solution is compliant with the new EU Strong Customer Authentication regulations, we have made a change in Blackbaud CRM. Back office transactions are not in scope for Strong Customer ... more

We are pleased to announce that the Q3 2019 Release of Blackbaud CRM & BBIS is now available.  Service Pack 21 for version 4.0 released, and is available on the Blackbaud  downloads page In addition to several quality improvements, we have added valuable functionality in the following areas:   BBCRM Clear partially paid Matching Gift Claims ... more

The CRM API is a cloud hosted REST API that exposes certain CRM endpoints. The API was released in Service Pack 20 and configuration forms can be found in the Administration functional area. The 'API Configuration' task links to configuration forms that can be used to connect your instance of CRM to the API. The API portal is now live and can be found at ... more