Live Chat with Product Management about Performance in Blackbaud CRM!

Do you have ongoing performance concerns in your CRM database?  The performance team wants to hear about them!

Join Len Wyatt and David Hendershot from the CRM Products team for a Skype Chat next Thursday, June 5th, from 2-3pm ET to share your experiences.  The Performance Team would like to get a broad picture of the concerns that you have.  Typically, they only hear about escalated and critical problems, but that doesn't mean that there aren't other, more common issues that you're dealing with on a day-to-day basis that we can help with.  While we can't commit to address any particular item in advance, we can start the conversation here!

This Skype chat is for users to share their performance stories, let others comment on whether they see the same things, and let us ask clarifying questions.  Try to come prepared with as much detail as you can:  Hearing “The Enhanced Revenue Batch is slow” doesn't tell us nearly as much as “When I take Y action using Z number of records it takes X seconds, when my expectation is that it should take W seconds.”  Not every case will be that clearly defined, but you get the idea.

The discussion will be entirely in our CRM Skype chat group (no phone or video/camera necessary).  Here's how to join:

1. 
   
2. Download and install Skype.
   
3. Add carolinebarnes.bb as a contact.
   
4. When your request is accepted, you will receive a contact request to join the Blackbaud CRM Community Group.  Accept this request.
   
5. Once you’ve accepted the group contact, you can right-click on it and add it as a favorite contact.
   
6. On June 5th, click on the group in your list of Favorites to see the conversation and join in.
   

 

Please feel free to contact me at Caroline.Barnes@blackbaud.com if you have questions or would like more information.