Complete Cover And Donor Cover

I am happy to be back on the topic of reducing costs, specifically those related to processing donations, event registrations, and membership online using DIY forms. Specifically, we are excited to announce the general availability of two new features for Blackbaud Etapestry® DIY forms in the U.S. and Canada next week, Sept 18, 2022: Complete Cover™ and donor cover. Both models are sustainable ways to reduce processing costs related to online gifts, event registrations and memberships. Both models will delight your supporters with options: the options in how to help you with costs. And by presenting you two models, you too have the power to drive the right donor experience by leveraging the right model for a given donation form.

So starting next week, you will have the choice of which cover option you use on your forms. Regardless of what choice you make, the outcome will be more online revenue fueling your mission today and insulating against future online cost pressures.

What is Complete Cover?

• Complete Cover is a new model that covers the full cost of processing for eligible transactions, so you receive 100% of your supporter’s gift or event registration.
• It empowers supporters to choose at checkout if they want to pitch-in toward costs. Any extra given by your supporter is totally optional!
• The outcome for the organization is unrelated to the action of the supporter: Blackbaud will cover costs for you no matter what the supporter decides.

What is Donor cover?

• Donor cover is a model widely available in the market
• The supporter is given the option to cover costs related to their specific transaction
• The outcome for the organization is directly tied to the participation, or action, of the supporter to pitch-in toward your costs. The higher the participation, the lower the net costs.

What’s Next? On September 18, we will launch Complete Cover and donor cover as standard features in the Etapestry DIY form editor.

• Auto-enable group: For eligible organizations already using the DIY forms, we will auto-enable Complete Cover on your live DIY forms following the testing conducted earlier in the year. This will reduce the amount of work you have to do on your end to start realize savings. But if you don’t want to use Complete Cover on your forms you can change the donation form to donor cover, or no cover, by using the form editor. Organizations included in this group will be notified via email and in-product communications.
• If you are not in the auto-enabled group: You will still have access to these two fee cover features. Complete Cover and donor cover will be added as features to your form editor. Simply create a new form or edit an existing form to add your preferred cover option and then publish. There are many new features now available in DIY forms and now is the time to update and publish.

Resources - To learn more about your cover options we strongly recommend spending about 10 minutes with the following resources

• FAQs - Link
• Video 1 - Complete Cover & Donor Cover Overview
• Video 2 - Complete Cover: Checkout Experience