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Geoff Arbuckle
Office Hours with an Expert Coming Tuesday 1/24!
6
Howdy folks. Just wanted to remind everyone that this upcoming Tuesday, January 24 at 11am ET/4pm GMT is the next ...
Geoff Arbuckle Category General Discussion 10d
Open for Discussion
Stephen Colwell
Payment Processing from donors in India
1 3
Hi - is anyone processing credit card or Paypal payments from constituents in India? We are having difficulties ...
Stephen Colwell Category Best Practices 11d
Open for Discussion
Crystal Bruce Crystal Bruce 5d

@Stephen Colwell hello! Is this an issue you have reached out to Blackbaud support with? Let us know!

David Quirk
Detailed Help With Newsletters?
2 19
I am a new eTapestry user and would love to talk with someone (either email, phone or Zoom) who considers themselves ...
David Quirk Category Communications Dec '22
Open for Discussion
Karen Tuecke Karen Tuecke Dec '22

@David Quirk I am what I would call skilled in eTapestry. To be honest, I create our newsletter externally and email ...

Karen Tuecke
Moving a Donation to Another Account
22
One of my favorite options in eTapestry is the option to move a donation to another account. Show of hands… who knew ...
Karen Tuecke Category Data Entry Dec '22
Open for Discussion
Betsy Rubenstein
Dealing with Donor Cover totals vs Gift totals
4 22
How are others who are using Donor Cover managing the fact that the total received is shown in eTapestry, as opposed ...
Betsy Rubenstein Category Best Practices Dec '22
Open for Discussion
Betsy Rubenstein Betsy Rubenstein Dec '22

ETAP -I-2557 is the idea posted

Katy Rust
Email addresses for e-newsletter
4 32
Hello! We just set-up eTapestry for our organization (yay!). I have a list of people who have signed up to receive an ...
Katy Rust Category Communications Dec '22
Open for Discussion
Karen Tuecke Karen Tuecke Dec '22

@Katy Rust have you thought about matching them up with their constituent code and then importing them into ...

Gail Vincent
Complete Cover rollout - message to donors is wonky
1 24
I'm not sure who needs to see this, but the Payment Services presentation from bbcon showed a checkout message for ...
Gail Vincent Category General Discussion Nov '22
Open for Discussion
Crystal Bruce Crystal Bruce Nov '22

@Gail Vincent thanks for bringing that to our attention! I'm passing along to the team.

Hayley Troy
Opting out of Mass Communications
1 22
Is it possible to change the text on the opt out link in Mass Communications from Remove my name from all future mass ...
Hayley Troy Category Communications Nov '22
Open for Discussion
Geoff Arbuckle Geoff Arbuckle Nov '22

@Hayley Troy

Hi there. That message is not one that is customizable, but this something I do recommend you take to ...

Janette Layton
I can't find anything that tells me in detail how to use ...
3 32
I need a video or something. No clue of how to use anything. I'm familiar with the basic template, but this drag n drop ...
Janette Layton Category Communications Nov '22
Open for Discussion
Geoff Arbuckle Geoff Arbuckle Nov '22

@Janette Layton

Hey there! I do have a video that goes over a little bit of the Drag-n-Drop templates that you can ...

Robert Burch
Sub-folders in Queries and Reports
1 24
One of the most requested items on the Ideas Forum is to have sub-folders for Queries and Reports. For some reason, ...
Robert Burch Category Queries and Reports Oct '22
Open for Discussion
Robert Burch Robert Burch Nov '22

@Robert Burch - an addendum: It seems eTap deletes empty Categories so we have had to put a dummy Query or Report in ...

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