Hi Altru Community! Several exciting new features are coming your way in the latest release. Here's a summary of what you can expect: Email Tickets from Advance Sales To provide you with a safe and contactless way to send patrons their tickets, you can now email tickets when you complete orders through Advance Sales! Previously, this option was only ... more

Hello Everyone, We will be performing maintenance on our staging databases on Monday, July 27th from 6:00 PM EST - 11:00 PM EST. During this time any Staging Environments may be unavailable for a short period of time. The staging sites will not be unavailable during the entire 5 hour block, but you may not be able to access your staging database during a ... more

Welcome to Altru 5.18 . This readme lists the issues resolved in version 5.18 of Altru:   Description KB Article Number This fix resolves an issue that caused the incorrect registrant to be marked as canceled when refunding a registration. 189998 This fix resolves an error that occurs when processing gifts with the automatic credit card ... more

Hello Everyone, We will be performing maintenance on our staging databases on Wednesday, July 15th from 6:00 PM EST - 11:00 PM EST. During this time any Staging Environments may be unavailable for a short period of time. The staging sites will not be unavailable during the entire 5 hour block, but you may not be able to access your staging database during ... more

My husband constantly misplaces things. Where are my keys? Have you seen my phone? I always respond with Are you looking in the right place? My three children obviously take after their father. They look for lost tiny things—all over the house, stuffed in small bags, couches, and toy boxes. But, if you name it, I can find it. I try to keep everyone organized ... more

Welcome to Altru 5.17. This readme lists the issues resolved in Version 5.17 of Altru.   Description KB Article Number This fix resolves an issue that caused an authentication box to appear when clicking the resources link on the Altru landing page. 120672 This fix resolves an issue that caused timeout errors when attempting to process ... more

Hello Everyone, We will be performing maintenance on our staging databases on Tuesday, April 28th from 6:00 PM EST - 11:00 PM EST. During this time any Staging Environments may be unavailable for a short period of time. The staging sites will not be unavailable during the entire 5 hour block, but you may not be able to access your staging database during a ... more

UPDATE 5/28/2020 : Visa has announced that they will be transitioning the Visa Checkout button in Blackbaud Checkout to the EMV Secure Remote Commerce experience on Thursday, June 4, 2020 at 6:00PM PDT. No action is needed on your part to receive this update. Once this change has been made, Blackbaud Checkout users will enjoy the benefits detailed in ... more

Hello Everyone, We will be performing maintenance on our staging databases tomorrow afternoon from 6:00 PM EST - 11:00 PM EST. During this time any Staging Environments may be unavailable for a short period of time. The staging sites will not be unavailable during the entire 5 hour block, but you may not be able to access your staging database during a ... more

Blackbaud University is excited to celebrate our Blackbaud Altru users who became  Blackbaud Certified  in January! Be sure to review our listing and celebrate your colleagues by viewing their profiles, becoming Blackbaud Community friends, or just congratulating them on this significant achievement.   Anderson, Betty Bardaglio, David ... more

Welcome to Altru 5.16 . This readme lists the issues resolved in version 5.16 of Altru:   Description KB Article Number This fix resolves an issue where duplicate constituents may be created when a registrant registers for a preregistered program and only enters their first name, last name, and email address. 115699 This fix resolves an ... more

  Hello Everyone, We will be performing additional maintenance on our staging databases this afternoon to prepare for our upcoming 5.16 release. Maintenance is scheduled from 5:00 PM EST - 10:00 PM EST, but staging databases shouldn't be unavailable during the entire time frame. During this time you may experience a brief interruption in access to ... more

I’m supposed to be typing this blog post from Yellowstone National Park, but unfortunately, I’m writing it from my office in the middle of a city. I had plans (which fell through) to go camping this week and experience the beauty of the park during the winter. Now you might be thinking, “he’s going camping in the middle of a massive national park in January ... more

Hello Everyone,  It's almost time for the upcoming release of version 5.16 for Altru! We will be upgrading our staging environments first, and we have scheduled this to occur on Tuesday January 28th from 5pm-10pm EST.  During this time any Staging Environments may be down for a short period of time. The staging sites won't be down during the whole 5 hour ... more

What goals are you setting for your organization this year? Take a moment to think about the goals you set last year. Were these good goals? Did you meet every goal you set? This year, let’s resolve to set goals we can stick with to make a positive impact at our organizations. How can we set better goals? It starts with careful planning . This is a great time of ... more

Important Update on Digital Wallets in Blackbaud Checkout As we recently announced, Visa and MasterCard are joining forces to provide a one-click digital wallet solution that adheres to EMVCo’s new standard for EMV Secure Remote Commerce (SRC) . That solution will combine Masterpass and Visa Checkout—two of our three digital wallet options ... more

Blackbaud University is excited to celebrate our Blackbaud Altru users who became  Blackbaud Certified  in December! Be sure to review our listing and celebrate your colleagues by viewing their profiles, becoming Blackbaud Community friends, or just congratulating them on this significant achievement.   Ali, Shahzana Alvarado, Doreen ... more

Blackbaud University offers certified learning opportunities that recognize student achievement and help validate product knowledge. We provide these development opportunities to reflect our students’ commitment to excellence.  Great New Year’s news— Blackbaud University 2020 Certification is available now! Fundamentals ... more

Blackbaud University is excited to celebrate our Blackbaud Altru users who became  Blackbaud Certified  in November! Be sure to review our listing and celebrate your colleagues by viewing their profiles, becoming Blackbaud Community friends, or just congratulating them on this significant achievement.   Beckwith, Emily Benedict, Joanna ... more

Blackbaud University is excited to celebrate our Blackbaud Altru users who became  Blackbaud Certified  in October! Be sure to review our listing and celebrate your colleagues by viewing their profiles, becoming Blackbaud Community friends, or just congratulating them on this significant achievement.   Alexander, Glenn Anders, Lynn ... more

Welcome to Altru 5.15. This readme lists the issues resolved in version 5.15 of Altru:   Description KB Article Number This fix resolves an issue where event packages were not discounted correctly if the number of items the discount can apply to has a limit. 190479 This fix resolves an issue where transactions done in daily sales were not ... more

Customer Success is here to connect you with resources and information to help you maximize use of Altru. Whether your organization is just getting started with Altru or you're a new staff member who needs to get up to speed fast, we've compiled resources to help you succeed. Check out our Altru Customer Success Page for the opportunity to register for ... more

Blackbaud University is excited to celebrate our Blackbaud Altru users who became  Blackbaud Certified  in September! Be sure to review our listing and celebrate your colleagues by viewing their profiles, becoming Blackbaud Community friends, or just congratulating them on this significant achievement.   Allen LaPlante, Robin Armen, Carly ... more

Hello Everyone,  It's almost time for the upcoming release of version 5.15 for Altru! We will be upgrading our staging environments first, and we have scheduled this to occur on Tuesday October 8th from 5pm-10pm EST.  During this time any Staging Environments may be down for a short period of time. The staging sites won't be down during the whole 5 hour ... more

Blackbaud University is excited to celebrate our Blackbaud Altru users who became  Blackbaud Certified  in August! Be sure to review our listing and celebrate your colleagues by viewing their profiles, becoming Blackbaud Community  friends, or just congratulating them on this significant achievement.   Cherubin, Tabitha Chesis, Lauren ... more