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Blog Posts

  • Data Hygiene: Go Where You Wanna Go
    As an arts and cultural organization, one of the goals of collecting data about your constituents is to be able to communicate with them more effectively and in turn increase engagement and giving. However, in order to be successful in this goal, there are a few important basics that you can’t forget, regardless of how much additional data you may have ... more
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  • Celebrating Our January Altru Certified Users
    Blackbaud University is excited to kick off 2017 with our first group of Altru users to become Blackbaud Certified ! The following individuals earned Altru Fundamentals Certification in January:   more
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  • Lights! Camera Action! 14 Tips To Script A Hit For Your Blockbuster Exhibition
    Quick question: What do King Tut, Picasso, Titanic and Princess Di have in common? These seemingly diverse icons are examples of some recent popular blockbuster exhibitions. So, what is a blockbuster exhibition? Art historian Albert Elsen quite eloquently (and maybe with a hint of smile) defined a blockbuster as a “large-scale loan exhibition ... more
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  • Issues Resolved In Version 4.94 Of Altru
    A list of resolved issues from version 4.94 of Altru, along with Knowledgebase article links pertaining to each issue.  more
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  • Data Hygiene: Do You Even Know My Name?
    As an arts and cultural organization, one of the goals of collecting data about your constituents is to be able to communicate with them more effectively and in turn increase engagement and giving. In order to be successful in this goal, there are a few important basics that you can’t forget, regardless of how much additional data you may have, ... more
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  • Announcing Altru Fundamentals Certification For 2017
    Starting in 2017, Altru users can now showcase their knowledge through Blackbaud Certification! Blackbaud University is excited to offer a certified learning opportunity that recognizes student achievement and helps validate Altru product knowledge. We’re providing this development opportunity to reflect our students’ commitment to excellence.  more
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  • Sustained Giving: 4 Questions To Ask When Getting Started
    Early in my career as a fundraiser for arts organizations, I heard about a sustained giving program during my local NPR station’s pledge drive. Of course, I went right into work and asked my boss if we had any plans to launch a program of our own. Very quickly they replied that “Arts donors don’t give like that, it would never work for us”. That was a looong ... more
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  • Member Renewals: Seven Tips To Make The Best Renewal Campaign Ever!
    Members are a vital part of arts organizations.  As enthusiasts of your institution, they are likely to attend more than the average visitor.  And it is no secret that it costs five times more to acquire a new member than it does to retain an existing member, which is why your member renewal campaign is critical to the success of increasing member ... more
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  • Optimize Altru’s Major Giving To Fundraise Like An MVP
    With holiday season in full effect, there are several certainties we can all count on. Unavoidable carbohydrates. The annual national debate about Starbucks cup designs. And, one of my favorites, football. It is ubiquitous. At nearly every family gathering, there is likely at least one person who insists upon watching the game.   Yes, football is my ... more
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  • Season Of Giving Campaign
    Season of Giving Campaign Year-end is upon us, and it’s not too late for one final appeal in 2016! Organizations, large and small, should capitalize on the Season of Giving. A year-end appeal is powerful and creates exposure for your organization by educating others on your past, current and future efforts. Publicity is vital; however, solicitations ... more
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  • Get Healthy (Data)!
    Clean and reliable data. It’s what we all want in our databases. Sometimes it can seem like an unattainable dream, but by instituting a handful of policies and practices, you can make it happen. If we take a step back, there are really only two areas to consider on our way to our goal of clean and reliable data – 1. Adding good data to begin with and 2. Fixing ... more
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  • Why Should I Donate To Your Organization At The End Of The Year?
    As a consultant for a software company, it probably wouldn’t surprise you to know that I’m a bit of a techy. I do everything online which means any “snail mail” that comes to my mailbox gets a cursory glance and (unless it’s important) sits in the “to-be-recycled” pile.   To be honest, during most of the year this doesn’t bother me. There’s just too much junk ... more
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  • The User Experience team needs your help!
    How do you think about the concepts you’re asked to deal with as part of your job every day? How do they relate to each other (or not)? What words do you use to describe those relationships?   Strange questions on their own, I suppose. But extremely helpful for folks like myself (I’m a Senior User Experience Researcher on the UX Team at Blackbaud) to improve ... more
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  • Altru For Beginners: Now Updated And Expanded!
    *Update* We had unexpected delays with printing, but we just shipped out books to everyone who requested one. If you don't receive yours, please let me know. I sincerely apologize for the delay! We're happy to announce that Altru for Beginners is new and improved! If you’re not familiar with this book, it’s an easy-to-read guide for new and experienced ... more
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  • Issues Resolved In Version 4.92 Of Altru
    A list of resolved issues from version 4.92 of Altru, along with Knowledgebase article links pertaining to each issue.  Welcome to  Altru 4.92 . This readme lists the issues resolved in version 4.92 of Altru:   Description KB Article Number This fix resolves an error that occurred when resolving a conflict in scheduled or pre-registered ... more
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  • COURSE RELEASE - Membership Program Management
    Do you want to learn more about configuring your membership programs? Maybe you want to dive into tasks, such as  membership reports  and  smart queries ? I am excited to announce a brand new class,  Altru: Membership Program Management , which can help you efficiently work through the entire membership cycle. more
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  • Altru 4.92 Is Coming Soon!
    The September release is coming your way!  Altru 4.92 includes architecture and performance enhancements, including the implementation of state of the art monitoring tools as part of our  commitment to ensure the highest levels of quality and reliability. This includes: Adopting a more sophisticated performance monitoring tool to identify ... more
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  • Getting Started In Altru!
    ***We still have times available! If you'd like to share your getting started experience with us, please sign up by September 23rd.*** Hello Altru users! We want to improve our Getting Started resources and would love to learn more about your experience as a new user or training others to use Altru.  Who do we need?        Anyone who trains new users at ... more
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  • Altru Roadmap Review On Demand
    If you missed the latest Altru Roadmap Review, we caught it all on video for you. Watch the webinar on-demand and hear what's coming up next for Altru. Some of the Roadmap highlights from this session included: Member-Only Events Retain your current members and attract new ones by offering access to member-only events online, in person, or over the ... more
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  • BLACKBAUD UNIVERSITY - We Value Your Voice!
    As an Altru Community member, we know you have valuable feedback, and we’d like to get your thoughts on the Blackbaud University experience. We hope you’ll spend five minutes to tell us how we are doing. As a sign of thanks, upon completion of the survey you’ll be entered in a drawing to win one of four  $25 Amazon gift cards !   At Blackbaud University, we ... more
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  • New Features Are Coming Soon In Altru 4.91!
    This release includes much anticipated features to drive membership revenue and increase sales speed! Here are some highlights: Members only events Altru now empowers your organization to offer members only events, not only at the front desk and back office, but also online! These exclusive events can reward current members while also enticing ... more
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  • Issues Resolved In Version 4.91 Of Altru
    A list of resolved issues from version 4.91 of Altru, along with Knowledgebase article links pertaining to each issue.  more
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  • Altru Usability Survey
    Back in January some of you may have seen a survey pop up in Altru focusing on your overall experience using Altru. We had 245 responses representing 145 different organizations, and are grateful for your participation. Your feedback has led to several changes across the Altru experience.   more
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  • Issues Resolved in Version 4.9 of Altru
    Welcome to Altru 4.9 . This readme lists the issues resolved in version 4.9 of Altru:   Description KB Article Number This fix resolves an issue that was related to the number of minutes after start for the on-sale period to end for program web forms. Program web forms should show until the time period passes for the on-sale period to end. 98110 ... more
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  • Blackbaud Donates $1 Million to Help Build International African American Museum
    Blackbaud announced a $1 million gift to the International African American Museum (IAAM), which will be built on Charleston’s Gadsden’s Wharf. Blackbaud will sponsor the Digital Media Lab that will take the museum experience outside of its four walls. Virtual or in-person visitors to the museum can trace their family origins, research their ... more
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  • New Features Coming Soon!
    Starting next week, you'll find new features in Altru! This release is all about saving time and improving efficiencies! Here are some of the highlights: more
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  • Request for Feedback: ACM and AAM Altru User Group Content
    Message from Mike Culler:  As noted in a prior post, Blackbaud will be holding Altru User Groups as pre-conference events at ACM's Interactivity Conference (5/4) and AAM's Annual Meeting (5/25). We are excited to have the opportunity to spend the better part of the day with you in this capacity. As part of the user group agendas, we want to hear from you on ... more
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  • Coming Soon: Chat Available Until 8 pm EST
    Hey Altru Community,   We have exciting news from our Support team!  On April 18 th , we are extending our  chat support  until 8pm EST!  This is a request we heard from a lot of our customers, and we worked hard to deliver this to ensure that when you need us, we are available! Haven't used chat yet?  See what your Altru colleagues say about chat:  “Continue to ... more
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  • Altru Sandbox Database - Unavailable Thursday March 24, 2016
    The Altru Sandbox database will be unavailable on Thursday March 24, 2016 for updates and improvements. A new cleaner Sandbox database will be up on Friday. The replacement of the Sandbox will allow us to begin a regular refresh schedule for the database, keeping it cleaner and more manageable for practice and trainings in the future. Thank you. more
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  • Altru/Tableau Visualization Project - Files and Instructions
    Hi all, They are finally here. Today we are launching the Tableau/Altru Visualization Project. Using the power of a well regarded third-party application in the field of analytics, and OData feeds from Altru queries, we can create some great reports. If you would like to try this out for your organization, follow these steps: 1. Install Tableau If your ... more
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  • New Features Coming this Week
    Starting this week, you'll find new features in your Altru solution! The release is all about increasing your fundraising dollars through recurring giving and additional online donations. Here are some details of what that entails: Online Recurring Gifts: Website users can now sign up for recurring gifts online! On the donation form, the user can ... more
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  • Altru Tableau Visualization Project
    Edit: The files are now available here: https://community.blackbaud.com/blogs/60/819 Hi all! My name is Luke Hedgren, and I am a Data Analyst on the Altru team. I am here to announce an upcoming project that we have been working on. If you came to (or viewed) our BBCon session about Reporting in Living Color, you may have an idea of what we are doing. With ... more
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  • EMV Timing Update
    Blackbaud’s planned rollout of an EMV-compliant point-of-sale (POS) solution has been delayed. We are working closely with our partner, Visa, on a resolution. Timing for general availability is dependent on certification of Visa’s solution, which is now scheduled for March 2016. However, until we have EMV terminals available, Blackbaud is ... more
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  • Cybersource SOAP Toolkit Connectivity Update
    Some of our Cybersource customers let us know they received an email from Cybersource at the end of January letting customers know they were upgrading the certificate used with Production API endpoints for both the SOAP Toolkit and the Simple Order API connection methods.  They went on to say that in order to be prepared for the udpate, you should run ... more
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  • All Access Pass for Arts & Cultural Organizations
    It's time to get your ALL ACCESS PASS ! Over the years, the Arts & Cultural team has created a lot of great content. But it was spread out - all over blackbaud.com, npENGAGE, the community, our resources section - to name a few. Not so helpful! So to kickoff 2016 with a bang, we've created the All Access Pass, a microsite dedicated to all things Arts & Culture. ... more
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  • ResearchPoint and Altru: Better Together
    We are excited to announce that you now have the opportunity to access ResearchPoint TM , the prospect management software from Target Analytics®, from directly within Altru ® ! This new functionality will enable you to sort through your visitor and donor files to find high-value prospects hiding inside your current database. To find out more about ... more
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  • Watch the A&C Sessions from bbcon
    bbcon was jam-packed this year with more sessions dedicated to arts and cultural organizations than ever before. Just take a look. And we don’t want a single organization to miss out on the great content that was shared. That’s why we’re inviting you to bbcon Encore . Get front row access to the top arts and cultural bbcon sessions, including: Getting the ... more
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  • Welcome to the New Altru Community!
    We're finally here! Hope you guys survived the last few community-free days. I think you're going to enjoy this new space. There are some great features you should take advantage of. Here's a few things to get you started: Posting here is just called Starting a Discussion - no more questions or problem categories. You can post a new topic ... more
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