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Blog Posts

  • This Month's Spotlight: Spotlight on Development, Fundraising, and Donor Reporting
    Starting today, we will be Spotlighting Development, Fundraising, and Donor Reporting. These are all important features for your End of Year Reporting. Check out the Spotlight on Altru Resources page to learn more about Development, Fundraising, and Donor Reporting. I know there are reporting experts out there, so also visit our forum contest  and ... more
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  • We’re Here For You: Altru Support Hours and Afterhours Support
    Hey Altru Community, We’ve received several questions lately asking if we offer afterhours support, and the answer is we do!  I wanted to give you guys the low down, so you would know how Altru Support has your back!   Altru offers customer support for specific questions and problems via chat and phone, depending on your support level purchased, Monday ... more
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  • Single Sign On Roundup: Top 10 Things You Need To Know
    The majority of our customers have now gone through the Single Sign On transition and been upgraded to version 4.98.  Like a great Dave Letterman show, I’m here with a Top 10 list for SSO.  I’ve compiled 10 need to know things we’re getting questions about so you’re prepared and ready for a smooth transition. 1. You must create a Blackbaud.com account! —   ... more
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  • Issues Resolved In Version 4.98 Of Altru
    Welcome to Altru 4.98 . This readme lists the issues resolved in version 4.98 of Altru:   Description KB Article Number This fix resolves an issue where Altru may have charged a patron for two pledge installment payments instead of one, as upcoming payments that weren’t due yet may have been pulled into the process. 110877 This fix resolves an ... more
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  • This Month’s Spotlight: Data Cleanliness
    Starting today, we will be  Spotlighting Data Cleanliness  for the entire month of October. We will be discussing topics such as  merging duplicate constituent records ,  customizing and using name format options and  constituent matching settings . Check out the  Spotlight on Altru Resources page  to learn more about maintaining a cleaner ... more
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  • Celebrating Our Certified Users
    Blackbaud University is excited to celebrate our Altru users who became Blackbaud Certified in August and September!   more
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  • Staging Environments Upgraded On 10/20
    Hello Everyone,  It's almost time for the upcoming release of version 4.98 for Altru! We will be upgrading our staging environments first, and we have scheduled this to occur on Wednesday October 20th from 8am-1pm EST.  During this time, the  Client Sandbox  or any Staging Environments, may be down for a short period of time. The staging sites won't be ... more
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  • September Spotlight on Altru Round-Up: What You Might Have Missed
    Thanks for joining us last month as we explored Program Management & Configuration in our Spotlight on Altru program! We’ve gathered up all the resources from this month so you can see them all in one convenient spot: September Altru Spotlight: Program Management & Configuration Tips for Adding and Managing Price Types Program Management – Get a ... more
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  • Single Sign-On: New Workflows For User Management
    Over the past few weeks, we've heard a lot of great questions around how admins can expect to be managing users after Single Sign-On is officially rolled out in October. Listed below are some guidelines on how to manage the most common scenarios going forward. Adding a brand new user Whether it's a new staff member, intern, or volunteer, when you have a new ... more
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  • Arts & Cultural News to Know
    Arts & Cultural News to Know Check out our Monday Roundup of Arts & Cultural News to Know on arts.blackbaud.com. We’ll also include what’s trending on social media with recommended hashtags that you can start using at your organization. Make sure to check out arts.blackbaud.com every Monday to see what’s happening right now! more
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  • You're Invited!
    The Arts & Cultural Private Events at bbcon 2017 Tuesday October 17 | 8-10 pm ET Baltimore Museum of Industry  If you're coming to bbcon , you’ll enjoy the opening networking reception on October 17 in the Innovation Showcase Expo Hall from 6:00–8:00 p.m. Then join the after-party for arts and cultural professionals at the Baltimore Museum of Industry . ... more
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  • Digi-Know Webinar Series Recordings Round Up
    Thanks for joining us for our first installment of the Digi-Know Webinars! Incase you missed it, here are the recordings to all 4 webinars, and the Tipsheets you can use to apply our discussions to your organization's initiatives. What did you think of the series? What would you want to hear more about next time? Let us know in the comments!    Writing and ... more
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  • NEW Single Sign-On Experience
    We are excited to inform you that Blackbaud ID, Blackbaud’s new single sign-on (SSO) experience, is being enabled for Altru in the  October 2017 releas e . This new login experience will enable your users to leverage a single set of credentials across Blackbaud Internet Solutions™, including Blackbaud.com, Knowledgebase, and applications like ... more
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  • This Month’s Spotlight: Program Management And Configuration
    For the month of September, we will be Spotlighting Program Management and Configuration. This time, we’ll be covering things like changing the prices at your organization, deleting programs and events, raising capacity, editing programs, and scheduling programs to repeat at the same time every week. Check out the Spotlight on Altru Resources ... more
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  • bbcon Spotlight: Guru
      We’re so excited to have Guru join us at bbcon 2017! A member of Blackbaud’s partner network, Guru enhances the visitor experience through location-aware mobile apps, cutting edge AR/VR technology, and riveting content. Guru also acts as a business enhancement tool using data collection and analysis to plan exhibits, create target markets for ... more
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  • bbcon Altru Promo Code!
    Did you know that Altru customers get a discount for bbcon? bbcon is almost here! Check out what the conference has to offer for Arts & Cultural administrators this year > Altru users can get to bbcon for only $700 ! Message Brianna Weaver directly to verify and claim your code!   Check out more bbcon resources in the community here > more
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  • Inviting Altru Users To Blackbaud.com
    A few weeks ago we talked about the importance of preparing your Site Administrators for Single Sign-On . After Single Sign-On is enabled, the login process will change and all users will enter their Blackbaud.com credentials to access Altru going forward. The Site Administrator is the person at your organization responsible for inviting and ... more
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  • Altru Roadmap Webinar Recording
    The Quarterly Altru Roadmap Review Be sure to attend so you can learm more about our upcoming releases for the remainder of 2017, oncluding information on our convergence with Blackbaud Sky and the vision for Altru, Mobile Fundraisier on the Go, and the new login experience coming this October! W atch the On-Demand Recording Now >  Sign Up for the ... more
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  • This Month's Spotlight: Spotlight on Ticketing and Sales Reports
    Starting today, we will be  Spotlighting Ticketing and Sales Reports  for the month of August. We will be discussing various reports including the Discount Code report, Giving Detail report, ZIP Code report, Program Revenue report, and more. Check out the  Spotlight on Altru Resources page  to learn more about Reporting. We encourage you to also ... more
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  • Celebrating Our July Certified Users
    Blackbaud University is excited to celebrate our Altru users who became Blackbaud Certified in July! Be sure to review our listing and celebrate your colleagues by viewing their profiles, becoming Blackbaud Community friends, or just congratulating them on this significant achievement.   more
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  • Web Optimization: It's All About The (Persona)lity
    Persona-Driven Marketing  By Brooke Hansel , Blackbaud Interactive Services Team In a room full of nonprofit professionals, I recently asked, “How many of you work for organizations that have created personas for key audience segments?” 10% raised their hands.   In a previous post , I talked about “knowing your audience” playing a key role in ... more
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  • Preparing Your Site Administrators For Single Sign-On
    As we get closer to the introduction of Blackbaud ID and our new Single-Sign On functionality (coming in October!), we want to continue our communication efforts to help ensure all Altru sites are fully prepared for these login changes. If you missed our initial blog post around this topic, you can go back and read through it here .   Today we want to ... more
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  • Issues Resolved In Version 4.97 Of Altru
    A list of resolved issues from version 4.97 of Altru, along with Knowledgebase article links pertaining to each issue.    more
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  • Staging Environments Upgraded On 8/2
    Hello Everyone,  It's almost time for the upcoming release of version 4.97 for Altru! We will be upgrading our staging environments first, and we have scheduled this to occur on Wednesday August 2nd from 12pm-5pm EST.  During this time, the  Client Sandbox  or any Staging Environments, may be down for a short period of time. The staging sites won't be ... more
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  • Web Optimization: Creating One Responsive Design For A Limitless Mobile World
    Website Mobilization By Liz Hiers , Blackbaud Interactive Services Team   Did you know that organizations, on average, update their website every 2-4 years? While this seems to be quite frequent, and probably more often than some of you may like, if you think about your website in terms of technology, four years is a very long time!   Oh how far we have ... more
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  • Become a Power user on Blackbaud University Day
    Become a Power User on Blackbaud University Day | October 16 in Baltimore Want to get even more out of your bbcon 2017 experience? Roll up your sleeves and arrive a day early for Blackbaud University Day. Accelerate your learning and build your skills with focused instruction, deep-dive training, and practical demonstrations to help you get the most ... more
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  • Digi-Know? Webinar Series
    Digital Life Hacks for Arts & Cultural Organizations Whether it’s attracting new visitors, engaging current members, or stewarding donors, having a comprehensive digital strategy is critical for your arts and cultural organization. In this webinar series, we’ll cover the core components for online success and share super-smart digital ... more
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  • TrendsWatch 2017 On-Demand Recording
    TrendsWatch 2017 | The Rise of the Intelligent Machine Recorded Webinar Computer systems are beginning to be able to do things we used to believe required human thought—dealing with uncertainty, learning from experience, making predictions, interpreting language, and more. Emerging forms of Artificial Intelligence (AI) can operate on a scale ... more
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  • Are You Ready For Single Sign-On?
    Coming soon in Altru, there will be important changes that will affect the way you log in to access your database. We want to make you aware of these changes in advance, as there will be steps you need to take ahead of time to ensure the transition is as smooth as possible for you and your fellow Altru users. Introducing the Blackbaud Omnibar The new Blackbaud ... more
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  • Email Maintenance Scheduled for Sunday 7/23!
    Dear Customer, Please be advised of a maintenance that is scheduled to occur on Sunday, July 23, 2017 : · 3:00 AM - 7:00 AM EDT · 12:00 AM - 4:00 AM PDT · 5:00 PM - 9:00 PM AEST · 8:00 AM - 12:00 PM BST This maintenance is necessary to upgrade Email Services to the latest version. Any general purpose jobs (such as bulk email blasts) sent during this time will fail; ... more
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  • Celebrating Our June Certified Users
    Blackbaud University is excited to celebrate our Altru users who became Blackbaud Certified in June! Be sure to review our listing and celebrate your colleagues by viewing their profiles, becoming Blackbaud Community friends, or just congratulating them on this significant achievement.   more
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  • We Want Your Feedback: Altru Survey Coming This Week!
    In June of 2016 , some of you probably saw a survey pop up in Altru asking about your overall experience using Altru. We had 435 responses representing 183 different organizations, and are grateful for your participation. Your feedback has led to several changes across the Altru experience including:   Feature enhancements: Performance ... more
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  • Choose Your Solution! On-Demand Recording
    Raiser's Edge NXT or Altru? Fundraising solutions are not one-size-fits-all. That's why Blackbaud has built two great options to handle a variety of your fundraising needs, whatever they may be: Raiser's Edge NXT or Altru .  If you're considering new fundraising CRM software for your organization, join this webinar to learn about both solutions, ... more
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  • Super Advocates! Do You Have Them?
    Super Advocates: How to Find Them, Train Them, and Put Them to Work From social media ambassadors to citizen lobbyists, your most committed supporters can be your organization's most valuable assets when it comes to strengthening your advocacy work and helping you reach your policy goals. But how do we find and recruit them? And once they’re in, what ... more
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  • Web Optimization: Extreme Makeover - Website Edition!
    The Sacramento Zoo | Success By the Numbers   OVERVIEW The Sacramento Zoo is a wonderful organization striving to inspire appreciation of wildlife and nature through education and fun recreation. Their goal is to create stewards of the earth, while serving as a resource within their community and worldwide.   Despite their beautiful mission and ... more
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  • This Month's Spotlight: Refunding And Rescheduling Tickets!
    Starting today, we will be Spotlighting Refunding and Rescheduling Tickets for the month of July. We will be discussing  how to create refunds , partial refunds , and  rescheduling tickets to a different program . Check out the Spotlight on Altru Resources page to learn more about Refunding and Rescheduling Tickets. I know there are refund experts out ... more
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  • Altru Roadmap Review: Blackbaud SKY
    Watch a recording of Blackbaud's quarterly  Altru Roadmap Review  to learn about Blackbaud SKY™ and what our go-forward technology strategy means for Altru customers. Hear creative ways your peers are using our new Guest Pass functionality and how to use it at your organization. And get the scoop on the continued expansion of our  Altru partner ... more
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  • Web Optimization: The Only Article You Need To Read About Online Engagement
    The Only Article You Need to Read About Online Engagement   Hi, I'm Ben from Blackbaud's Interactive Services Team, and I have a confession to make. When it comes to online marketing, I cringe every time I hear the words “engage”, “engaging” or “engagement”. Organizations are always looking to attract more people to their cause, and want their website ... more
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  • Major Giving – Don’t Start Without A Plan!
    Do you bring a shopping list with you when you go to the grocery store? For me, it’s imperative. Otherwise, I end up walking around the store for two hours, and all I have to show for it is a cart with three apples, some graham crackers, and a bag of frozen broccoli. Not quite the makings of even one actual meal.  more
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  • bbcon Update!
    bbcon may seem far away, but the time to register is now—we are so excited for bbcon and the Blackbaud Community has a new section dedicated to all things bbcon. Check it out to get all the latest updates on sessions, speakers, registration deadlines and more! What’s at bbcon for a professional in the arts & cultural space like you? This year, the Arts and ... more
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  • Celebrating Our April And May Altru Certified Users
    Blackbaud University is excited to celebrate our Altru users who became  Blackbaud Certified  in April and May! Be sure to review our listing and celebrate your colleagues by viewing their profiles, becoming Blackbaud  Community  friends, or just congratulating them on this significant achievement.   more
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  • Web Optimization: Creating A Website That Works
    Creating a Website that Works   “Design is not how it looks and feels. Design is how it works.”  -Steve Jobs   A website is (or should be) much more than a pretty picture. It is often the first impression someone has of your organization. It is a vehicle to tell your story, engage visitors and lead them to take some sort of action. A website that works includes… ... more
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  • Issues Resolved In Version 4.96 Of Altru
    A list of resolved issues from version 4.96 of Altru, along with Knowledgebase article links pertaining to each issue.    more
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  • Changes With OData In Version 4.96 Of Altru
    We have started rolling out a recent change to the   OData Query   feature in Altru, and while it will mostly have a positive impact on our users, we have identified a scenario that will require a minor adjustment to existing custom reports that were authored in a certain way. If you find technical details boring, please feel free to jump down to the FAQ ... more
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  • Introducing A New Support Resource For Altru Users: Spotlight On Altru!
    Beginning today, the Blackbaud team will be spotlighting different areas of Altru each month in the Community. These educational posts will cover specific topics where we often get questions. The goal of this program is to put resources at your fingertips, in one location, helping you have a better understanding of a particular topic and, ... more
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  • Web Optimization: Keep Up With The NonProfit Web Trends Of 2017
    Top 3 Trends in Nonprofit Web Design in 2017   Hi, I'm Aga from the Blackbaud Interactive Serives Team , and as a designer, I’m always looking at what’s cool and trendy in our industry. I see a lot of really great work out there and some pretty crazy ideas as well. The trick is to take inspiration from what the design community is producing and distill it into ... more
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  • Staging Environments Upgraded on 5/23
    Hello Everyone,  It's almost time for the upcoming release of version 4.96 for Altru! We will be upgrading our staging environments first, and we have scheduled this to occur on Tuesday May 23rd from 12pm-5pm EST.  During this time, the Client Sandbox or any Staging Environments, may be down for a short period of time. The staging sites won't be down ... more
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  • Educational Videos To Ignite Your Membership, Fundraising, & Ticketing Campaigns
    The  Blackbaud Arts and Cultural Group  is collaborating with  TRG Arts , a firm with over 20 years’ experience building patronage at cultural organizations like yours, to bring you on-demand webinars with valuable tips and strategies on operations and management. Here are some videos you might like:   Ignite Your Membership Campaign: Building a ... more
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  • Issues Resolved In Version 4.95 Of Altru
    A list of resolved issues from version 4.95 of Altru, along with Knowledgebase article links pertaining to each issue.   Welcome to  Altru 4.95!  This readme lists the issues resolved in version 4.95 of Altru:   Description KB Article Number This fix resolves an issue where refunds may have taken longer than 5-10 seconds to process.   109894 ... more
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  • Check Out Our Upcoming Support Seminars In April!
    We hope you can join us for an upcoming Support Seminar! All of our Support Seminars and upcoming webinars can be found on the Events Tab in the Community.   Please reply below to let us know about other Support Seminar content you would like to see this year! If you’re interested in the sessions below but can’t attend live, please register to be sent a ... more
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  • Altru 4.95: Coming Soon!
    Altru 4.95 upgrades are starting soon. Here are some of the great features you can expect: Guest Pass Configuration You can now add guest passes as a benefit to specific membership levels. For example, your highest member level can include four guest passes that can be used at select ticketed programs. You can also issue guest passes directly to ... more
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  • Celebrating Our March Altru Certified Users
    Blackbaud University is excited to celebrate our Altru users who became Blackbaud Certified in March! more
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  • Marketing & Fundraising Summit in Raleigh!
    Join us for the Blackbaud Vision Marketing and Fundraising Summit in Raleigh, NC . This FREE Event (Yep, really!) has a full day of fresh content!  Date: April 25, 2017 Time: 9am-3pm Location: CAM Raleigh 409 W Martin St, Raleigh, NC more
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  • Join the Altru User Groups in St. Louis and Pasadena
    Pasadena, CA | Blackbaud Altru User Group Join our FREE Altru pre-conference User Group at  InterActivity 2017 . Get inspired by the work of fellow peers using Altru, and take away valuable insight from Blackbaud’s arts and cultural technology experts to drive your  children’s museum success  moving forward. Are you an Altru user in the Pasadena ... more
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  • Celebrating Our February Altru Certified Users
    Blackbaud University is excited to celebrate our Altru users who became Blackbaud Certified in February!   more
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  • Coming Soon! - A new Altru Sandbox
    Hello Altru Community! Next week, we will be replacing the current Altru Sandbox with a new and improved version. If you have any work in the current Sandbox that you'd like to be able to recreate in the future, now is the time to take screenshots and notes.  We expect the new version to be hosted by Wednesday (3/15), but it might take us a little while to work ... more
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  • Check Out Our Upcoming Support Seminars In March!
    We hope you can join us for an upcoming Support Seminar! All of our Support Seminars and upcoming webinars can be found on the Events Tab in the Community.   Please reply below to let us know about other Support Seminar content you would like to see this year! If you’re interested in the sessions below but can’t attend live, please register to be sent a ... more
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  • Can you help us (Blackbaud User Experience) organize the future?
    Hi again! We'd like your help to think through how we can better organize our solutions in the future. If you could spare some time for the survey below, my team would greatly appreciate it. It should take no more than 5 minutes of your time (depending on your answers, it might take even less).  The survey will first ask a few questions about you and your ... more
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  • Data Hygiene: Go Where You Wanna Go
    As an arts and cultural organization, one of the goals of collecting data about your constituents is to be able to communicate with them more effectively and in turn increase engagement and giving. However, in order to be successful in this goal, there are a few important basics that you can’t forget, regardless of how much additional data you may have ... more
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  • Celebrating Our January Altru Certified Users
    Blackbaud University is excited to kick off 2017 with our first group of Altru users to become Blackbaud Certified ! The following individuals earned Altru Fundamentals Certification in January:   more
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  • Lights! Camera Action! 14 Tips To Script A Hit For Your Blockbuster Exhibition
    Quick question: What do King Tut, Picasso, Titanic and Princess Di have in common? These seemingly diverse icons are examples of some recent popular blockbuster exhibitions. So, what is a blockbuster exhibition? Art historian Albert Elsen quite eloquently (and maybe with a hint of smile) defined a blockbuster as a “large-scale loan exhibition ... more
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  • Issues Resolved In Version 4.94 Of Altru
    A list of resolved issues from version 4.94 of Altru, along with Knowledgebase article links pertaining to each issue.  more
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  • Data Hygiene: Do You Even Know My Name?
    As an arts and cultural organization, one of the goals of collecting data about your constituents is to be able to communicate with them more effectively and in turn increase engagement and giving. In order to be successful in this goal, there are a few important basics that you can’t forget, regardless of how much additional data you may have, ... more
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  • Announcing Altru Fundamentals Certification For 2017
    Starting in 2017, Altru users can now showcase their knowledge through Blackbaud Certification! Blackbaud University is excited to offer a certified learning opportunity that recognizes student achievement and helps validate Altru product knowledge. We’re providing this development opportunity to reflect our students’ commitment to excellence.  more
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  • Sustained Giving: 4 Questions To Ask When Getting Started
    Early in my career as a fundraiser for arts organizations, I heard about a sustained giving program during my local NPR station’s pledge drive. Of course, I went right into work and asked my boss if we had any plans to launch a program of our own. Very quickly they replied that “Arts donors don’t give like that, it would never work for us”. That was a looong ... more
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  • Member Renewals: Seven Tips To Make The Best Renewal Campaign Ever!
    Members are a vital part of arts organizations.  As enthusiasts of your institution, they are likely to attend more than the average visitor.  And it is no secret that it costs five times more to acquire a new member than it does to retain an existing member, which is why your member renewal campaign is critical to the success of increasing member ... more
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  • Optimize Altru’s Major Giving To Fundraise Like An MVP
    With holiday season in full effect, there are several certainties we can all count on. Unavoidable carbohydrates. The annual national debate about Starbucks cup designs. And, one of my favorites, football. It is ubiquitous. At nearly every family gathering, there is likely at least one person who insists upon watching the game.   Yes, football is my ... more
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  • Season Of Giving Campaign
    Season of Giving Campaign Year-end is upon us, and it’s not too late for one final appeal in 2016! Organizations, large and small, should capitalize on the Season of Giving. A year-end appeal is powerful and creates exposure for your organization by educating others on your past, current and future efforts. Publicity is vital; however, solicitations ... more
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  • Get Healthy (Data)!
    Clean and reliable data. It’s what we all want in our databases. Sometimes it can seem like an unattainable dream, but by instituting a handful of policies and practices, you can make it happen. If we take a step back, there are really only two areas to consider on our way to our goal of clean and reliable data – 1. Adding good data to begin with and 2. Fixing ... more
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  • Why Should I Donate To Your Organization At The End Of The Year?
    As a consultant for a software company, it probably wouldn’t surprise you to know that I’m a bit of a techy. I do everything online which means any “snail mail” that comes to my mailbox gets a cursory glance and (unless it’s important) sits in the “to-be-recycled” pile.   To be honest, during most of the year this doesn’t bother me. There’s just too much junk ... more
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  • The User Experience team needs your help!
    How do you think about the concepts you’re asked to deal with as part of your job every day? How do they relate to each other (or not)? What words do you use to describe those relationships?   Strange questions on their own, I suppose. But extremely helpful for folks like myself (I’m a Senior User Experience Researcher on the UX Team at Blackbaud) to improve ... more
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  • Altru For Beginners: Now Updated And Expanded!
    *Update* We had unexpected delays with printing, but we just shipped out books to everyone who requested one. If you don't receive yours, please let me know. I sincerely apologize for the delay! We're happy to announce that Altru for Beginners is new and improved! If you’re not familiar with this book, it’s an easy-to-read guide for new and experienced ... more
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  • Issues Resolved In Version 4.92 Of Altru
    A list of resolved issues from version 4.92 of Altru, along with Knowledgebase article links pertaining to each issue.  Welcome to  Altru 4.92 . This readme lists the issues resolved in version 4.92 of Altru:   Description KB Article Number This fix resolves an error that occurred when resolving a conflict in scheduled or pre-registered ... more
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  • COURSE RELEASE - Membership Program Management
    Do you want to learn more about configuring your membership programs? Maybe you want to dive into tasks, such as  membership reports  and  smart queries ? I am excited to announce a brand new class,  Altru: Membership Program Management , which can help you efficiently work through the entire membership cycle. more
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  • Altru 4.92 Is Coming Soon!
    The September release is coming your way!  Altru 4.92 includes architecture and performance enhancements, including the implementation of state of the art monitoring tools as part of our  commitment to ensure the highest levels of quality and reliability. This includes: Adopting a more sophisticated performance monitoring tool to identify ... more
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  • Getting Started In Altru!
    ***We still have times available! If you'd like to share your getting started experience with us, please sign up by September 23rd.*** Hello Altru users! We want to improve our Getting Started resources and would love to learn more about your experience as a new user or training others to use Altru.  Who do we need?        Anyone who trains new users at ... more
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  • Altru Roadmap Review On Demand
    If you missed the latest Altru Roadmap Review, we caught it all on video for you. Watch the webinar on-demand and hear what's coming up next for Altru. Some of the Roadmap highlights from this session included: Member-Only Events Retain your current members and attract new ones by offering access to member-only events online, in person, or over the ... more
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  • BLACKBAUD UNIVERSITY - We Value Your Voice!
    As an Altru Community member, we know you have valuable feedback, and we’d like to get your thoughts on the Blackbaud University experience. We hope you’ll spend five minutes to tell us how we are doing. As a sign of thanks, upon completion of the survey you’ll be entered in a drawing to win one of four  $25 Amazon gift cards !   At Blackbaud University, we ... more
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  • New Features Are Coming Soon In Altru 4.91!
    This release includes much anticipated features to drive membership revenue and increase sales speed! Here are some highlights: Members only events Altru now empowers your organization to offer members only events, not only at the front desk and back office, but also online! These exclusive events can reward current members while also enticing ... more
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  • Issues Resolved In Version 4.91 Of Altru
    A list of resolved issues from version 4.91 of Altru, along with Knowledgebase article links pertaining to each issue.  more
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  • Altru Usability Survey
    Back in January some of you may have seen a survey pop up in Altru focusing on your overall experience using Altru. We had 245 responses representing 145 different organizations, and are grateful for your participation. Your feedback has led to several changes across the Altru experience.   more
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  • Issues Resolved in Version 4.9 of Altru
    Welcome to Altru 4.9 . This readme lists the issues resolved in version 4.9 of Altru:   Description KB Article Number This fix resolves an issue that was related to the number of minutes after start for the on-sale period to end for program web forms. Program web forms should show until the time period passes for the on-sale period to end. 98110 ... more
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  • Blackbaud Donates $1 Million to Help Build International African American Museum
    Blackbaud announced a $1 million gift to the International African American Museum (IAAM), which will be built on Charleston’s Gadsden’s Wharf. Blackbaud will sponsor the Digital Media Lab that will take the museum experience outside of its four walls. Virtual or in-person visitors to the museum can trace their family origins, research their ... more
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  • New Features Coming Soon!
    Starting next week, you'll find new features in Altru! This release is all about saving time and improving efficiencies! Here are some of the highlights: more
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  • Request for Feedback: ACM and AAM Altru User Group Content
    Message from Mike Culler:  As noted in a prior post, Blackbaud will be holding Altru User Groups as pre-conference events at ACM's Interactivity Conference (5/4) and AAM's Annual Meeting (5/25). We are excited to have the opportunity to spend the better part of the day with you in this capacity. As part of the user group agendas, we want to hear from you on ... more
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  • Coming Soon: Chat Available Until 8 pm EST
    Hey Altru Community,   We have exciting news from our Support team!  On April 18 th , we are extending our  chat support  until 8pm EST!  This is a request we heard from a lot of our customers, and we worked hard to deliver this to ensure that when you need us, we are available! Haven't used chat yet?  See what your Altru colleagues say about chat:  “Continue to ... more
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  • Altru Sandbox Database - Unavailable Thursday March 24, 2016
    The Altru Sandbox database will be unavailable on Thursday March 24, 2016 for updates and improvements. A new cleaner Sandbox database will be up on Friday. The replacement of the Sandbox will allow us to begin a regular refresh schedule for the database, keeping it cleaner and more manageable for practice and trainings in the future. Thank you. more
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  • Altru/Tableau Visualization Project - Files and Instructions
    Hi all, They are finally here. Today we are launching the Tableau/Altru Visualization Project. Using the power of a well regarded third-party application in the field of analytics, and OData feeds from Altru queries, we can create some great reports. If you would like to try this out for your organization, follow these steps: 1. Install Tableau If your ... more
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  • New Features Coming this Week
    Starting this week, you'll find new features in your Altru solution! The release is all about increasing your fundraising dollars through recurring giving and additional online donations. Here are some details of what that entails: Online Recurring Gifts: Website users can now sign up for recurring gifts online! On the donation form, the user can ... more
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  • Altru Tableau Visualization Project
    Edit: The files are now available here: https://community.blackbaud.com/blogs/60/819 Hi all! My name is Luke Hedgren, and I am a Data Analyst on the Altru team. I am here to announce an upcoming project that we have been working on. If you came to (or viewed) our BBCon session about Reporting in Living Color, you may have an idea of what we are doing. With ... more
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  • EMV Timing Update
    Blackbaud’s planned rollout of an EMV-compliant point-of-sale (POS) solution has been delayed. We are working closely with our partner, Visa, on a resolution. Timing for general availability is dependent on certification of Visa’s solution, which is now scheduled for March 2016. However, until we have EMV terminals available, Blackbaud is ... more
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  • Cybersource SOAP Toolkit Connectivity Update
    Some of our Cybersource customers let us know they received an email from Cybersource at the end of January letting customers know they were upgrading the certificate used with Production API endpoints for both the SOAP Toolkit and the Simple Order API connection methods.  They went on to say that in order to be prepared for the udpate, you should run ... more
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  • All Access Pass for Arts & Cultural Organizations
    It's time to get your ALL ACCESS PASS ! Over the years, the Arts & Cultural team has created a lot of great content. But it was spread out - all over blackbaud.com, npENGAGE, the community, our resources section - to name a few. Not so helpful! So to kickoff 2016 with a bang, we've created the All Access Pass, a microsite dedicated to all things Arts & Culture. ... more
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  • ResearchPoint and Altru: Better Together
    We are excited to announce that you now have the opportunity to access ResearchPoint TM , the prospect management software from Target Analytics®, from directly within Altru ® ! This new functionality will enable you to sort through your visitor and donor files to find high-value prospects hiding inside your current database. To find out more about ... more
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  • Watch the A&C Sessions from bbcon
    bbcon was jam-packed this year with more sessions dedicated to arts and cultural organizations than ever before. Just take a look. And we don’t want a single organization to miss out on the great content that was shared. That’s why we’re inviting you to bbcon Encore . Get front row access to the top arts and cultural bbcon sessions, including: Getting the ... more
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  • Welcome to the New Altru Community!
    We're finally here! Hope you guys survived the last few community-free days. I think you're going to enjoy this new space. There are some great features you should take advantage of. Here's a few things to get you started: Posting here is just called Starting a Discussion - no more questions or problem categories. You can post a new topic ... more
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