Blackbaud Altru® - Blackbaud Community

space bar clicker

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You've probably noticed that the spacebar provides a different experience if you've ever experimented with the ...

Nicholson Percy 2h

New

Payment terminal issues today

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Hi all, Is anyone else having issues taking chase cards through the WisePOS readers today? We've tried restarting ...

Laura McCabe 3d

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3d

@Laura McCabe

Yes, Our front desk team just let me know that we have been having issues taking credit card payments ...

Membership cards on paper

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Hi everybody, Any advise on how to update the look of membership cards on paper? I am working on updating the look of ...

Amy Young 7d

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Certain Clients get ERROR with repeat registrations ...

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Hi all, Sometimes when registering for an event twice (same name or same account) they see an error that we can not ...

Rachel MacKenzie 12d

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7d

@Rachel MacKenzie We've had that issue when a parent tries to register multiple children for a class, and instead ...

Deadline Friday: Blackbaud Community All-Star ...

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Just a friendly reminder that the deadline to nominate yourself or a fellow community member to the 2024 Community ...

Crystal Bruce 13d

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It's Time for the Blackbaud Altru ® Product Update ...

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Get excited...the Blackbaud Product Update Briefings are happening this week! Our Product Update Briefings ...

Crystal Bruce 14d

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12d

@Crystal Bruce I'm excited for the new Online Giving forms.

Membership Cards

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I am having a difficult time with my barcode not printing out correctly on my membership cards. On the screen it ...

Charlotte Burke 17d

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17d

@Charlotte Burke I am having a problem with my barcodes not printing as all, since they did the change ...

Using items to help with fundraising

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Hi all, I'm having a hard time figuring out how to set this up. We would like to create an online donation page where ...

Laura McCabe 18d

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15d

@Laura McCabe
Yes, we have run into this before. We just kept an eye on it and manually disabled the link once we hit ...

Deciding how to categorize my event.

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What is the difference between a scheduled program and a program in Altru?

Nora Griffin-Wiesner Oct '23

New

18d

@Nora Griffin-Wiesner Hi Nora - this knowledgebase article should help provide some guidance on how to ...

Refunding order to a different credit or debit card

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I have a guest that I would like to provide a refund to but they have informed me that the card they used has been ...

TinaMarie Jaurique Oct '23

New

Oct '23

@TinaMarie Jaurique

If you are using BBMS, the answer is no. In this situation we would send them a check. In Altru ...

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