Hi all, We're are in the midst of transitioning to Altru and our museum does a lot of facility rentals. I'm trying to work out the best process for us implement Altru for our department, and am coming up short in all aspects from the user guides to the online training to in person training. Has anyone seen or created a…
We recently switched to Windows 11 and had to purchase new receipt printers. We purchased the ones that are recommended by Blackbaud. There is now a 10-15 second delay in printing receipts. This was not an issue before switching to Windows 11. Support is telling us that it is a Windows 11 issue. Is anyone else having this…
Hello Altru Users! Membership sales commissions are paid out 2x a month to our Ticketing Agents and other non-membership based positions who make a membership sale (Join, Renew, Rejoin, Upgrade, Downgrade, and Mid-Term Upgrade). We are able to deny commission based upon a predetermined set of data entry and order…
Has anyone heard anything from Blackbaud on what software updates they are going to make when the penny shortage hits in the coming months? I know many organizations are going to either be rounding (up or down) to the nearest nickel, but that needs to be done within the software. If we are relying on cashiers to do that…
Blackbaud’s Product Update Briefings are coming up November 18-20. These sessions highlight the latest updates and give a sneak peek at what’s coming next, including features based on ideas from our awesome community! Sign up today, watch the briefings, and let us know what you think, what got you excited, or any other…
Are you gearing up for a successful camp season in 2026? Whether you’re a seasoned camp organizer or new to the process, our upcoming Camp Webinar is designed to help you achieve seamless setup, efficient sales, and unforgettable experiences for your campers! Why Attend the Camp Webinar? A member of our Customer Success…
I am new to Altru and am having trouble setting up staffing resources. I know how to set up a staffing resource for an itinerary, but I do not know how to assign my staff to the itinerary. How do I load the staff names into Altru to be assigned to the group sales events? Also is there a way to see which staff are assigned…
We've been receiving an unusually high number of unresolved sales order for the past week and a half. Normal is 1-2 a month, this past Sunday we had 8. 2 already today. For the vast majority all we have to do is click on complete. I've opened a case with support (# 202565177), but am curious if anyone else is seeing this…
Here are the latest changes in version 5.35 of Altru. What's New in Altru Web form performance improvements Building on recent enhancements, this release includes additional web form performance improvements. Also, caching for calendar date navigation is now in place for all program and event forms. Updates to TinyMCE HTML…
I'm attending the University Day on Sunday and the conference in Philadelphia. Unsure how much Altru will be represented but there were a few sessions that looked great. If you are attending - let me know, or I'll just see you there. Regina Holten Maryland Science Center Membership Manager
It looks like you're new here. Sign in or register to get started.
The Blackbaud Product Update Briefings badge is back and here for a limited time! The Product Update Briefings kick off November 18 and go through November 20th. Sign up here to watch the sessions for the product(s) you own and/or are interested in learning more about for an overview of the new features we’ve launched in…