The bbdevdays 2026 session lineup is live! bbdevdays is your gateway to finding new ways to extend your Blackbaud solutions, learn new skills, and build your community. bbdevdays 2026 includes a strong set of sessions for the Altru community, focused on automation, reporting, and improving day‑to‑day operations.…
The Blackbaud Product Update Briefings are happening May 5-7! Blackbaud Altru® (US only) is Wednesday, May 6th at 12:00 p.m. ET. Our Product Update Briefings showcase recent innovations and preview future plans, including many features and functionality sourced from community member ideas. Register today for the Product…
Hello fellow Altru folks! I'm trying to configure a query template for our prospect managers, and would like to return the date, amount, and designation of a constituent's last gift. Date and amount can be easily sourced through the "Constituent recognition credit amounts" and "Constituent recognition credit dates" Smart…
The giving dynamics report has some good information about donor retention and acquisition but, unfortunately, we're unable to use it to track those figures since it is based on individual giving. I'd like to create an ad hoc query with the revenue combined by household. In order find the and accurate donor retention rate…
I got a request from a constituent to pay for a program in installments. Is this possible on Altru? If so, how would I do this? Thanks!
Over the past 4-6 weeks we have seen a huge spike in chargebacks, all "fraud" and in looking closely, I believe they really are fraud. Most of the chargebacks have been from cardholders in Eastern Canada, though one came through this morning from Pennsylvania. I suspect there is a credit card theft ring selling people's…
Introducing our new instructor-led course in the Blackbaud University course catalogue: Altru Essentials. This 60-minute introductory session led by a Blackbaud Altru® expert walks through essential workflows to help you effectively manage your organization’s data and engage with your patrons. You’ll see how to navigate…
With this week's announcement of the Development Agent being launched in RE NXT, is there a timeline for such a functionality to be available within Altru?
A donor made a donation online and followed up with a call to say they'd like to be anonymous. Does the "Payment is Anonymous" checkbox exist anywhere where I can edit the Sales order? Or is my only course of action to remove recognition credits?
Hi all, I'm trying to create a coupon code that people can use now but is only valid for tickets purchased on a specific date. Is it possible to do this? We have a corporation sponsoring a discount day for their staff, so I'd like people to buy online but only have the discount be valid on the day of the event (April 4th).…
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