Subscribe to this blog to receive announcements about best practices.

Having Issues Signing In? May Be Time To Upgrade Chrome

429ca4fceb96e6446b20b27e29539e7a-huge-chIf you experience an issue signing in to your Blackbaud ID or Blackbaud solution on Google Chrome, and receive an error message of "You do not have permission to view this directory or page," you're not alone! We've identified an issue with the browser — specifically, Chrome version 72.0.3626.81 (although the issue may exist in other versions) — preventing successful sign-ins. If you experience this issue, sign in through another browser or upgrade your Chrome (the most recent version being, at the time of this writing, 72.0.3626.121). If you continue to experience this issue, please contact Blackbaud Support so we can look into it. Thanks!
Posted by Steve Stegelin on Mar 8, 2019 8:43 AM America/New_York

Leave a Comment

Log in to post a comment.

Thanks for sharing!
  • Posted Mon 25 Mar 2019 11:15 AM EDT
Thanks for the info! I thought I was the only one having issues! 
  • Posted Mon 25 Mar 2019 01:59 PM EDT
Google Chrome is my browser of choice. Great news that it will continue to work well with Blackbaud.
  • Posted Tue 26 Mar 2019 10:51 AM EDT
Thank you! Chrome has been a fantastic update for us.
  • Posted Tue 26 Mar 2019 10:51 AM EDT
Thanks for the heads up!
  • Posted Wed 27 Mar 2019 03:31 PM EDT
This is great to know! Thank you so much for sharing!
  • Posted Thu 28 Mar 2019 11:32 AM EDT
Thank you for sharing. I wonder if this applies to the database view only or NXT as well. Have one user in our org that is having trouble logging into NXT and she has internet explore. 
  • Posted Fri 29 Mar 2019 04:58 PM EDT
Hey Kristine! This post was specific to Google Chrome. However, there's another sign-in issue on Internet Explorer 11 that we just posted about at https://community.blackbaud.com/blogs/76/5539, which might help resolve the issue you mention. Thanks!
  • Posted Mon 01 Apr 2019 02:05 PM EDT
Thanks for sharing!
  • Posted Tue 09 Apr 2019 08:41 AM EDT
Thanks for this blog.
  • Posted Wed 10 Apr 2019 12:00 PM EDT