Having Issues Signing In? May Be Time To Upgrade Chrome

Having Issues Signing In? May Be Time To Upgrade Chrome

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If you experience an issue signing in to your Blackbaud ID or Blackbaud solution on Google Chrome, and receive an error message of "You do not have permission to view this directory or page," you're not alone! We've identified an issue with the browser — specifically, Chrome version 72.0.3626.81 (although the issue may exist in other versions) — preventing successful sign-ins. If you experience this issue, sign in through another browser or upgrade your Chrome (the most recent version being, at the time of this writing, 72.0.3626.121). If you continue to experience this issue, please contact Blackbaud Support so we can look into it. Thanks!

News Organizational Best Practices Blog 03/08/2019 8:43am EST

Added by Steve Stegelin

12 Comments

Jennifer Jenkins Apr '19

Thank you for sharing, Chrome is still hiccuping on receipt printing but not as bad as Explorer. Thanks,

Liz Hackett Apr '19

thanks, a lot of our users use Chrome

JoAnn Strommen Apr '19

Thanks for this blog.

Chris Whisenhunt Apr '19

Thanks for sharing!

Steve Stegelin Apr '19

Hey Kristine! This post was specific to Google Chrome. However, there's another sign-in issue on Internet Explorer 11 that we just posted about at https://community.blackbaud.com/blogs/76/5539, which might help resolve the issue you mention. Thanks!

Kristine Marvin Mar '19

Thank you for sharing. I wonder if this applies to the database view only or NXT as well. Have one user in our org that is having trouble logging into NXT and she has internet explore.